Infosys to redefine customer service with SpeedSolve: A next-generation collaborative productInfosys, through a jointly developed solution with AT&T, today announced that it is redefining customer service with SpeedSolve - a comprehensive next generation product that makes communication faster and more efficient for call centers and related operations.SpeedSolve leverages state-of-the-art technologies for messaging, multimedia, reporting and smart device integration to facilitate real-time collaboration between customer service representatives and subject matter experts. This enhanced communication platform helps resolve queries faster and more accurately by minimizing call transfers - all leading to better customer experience, higher agent productivity and increased cost savings.The company made this announcement on 11 September 2012.