HCL Technologies reportedly plans to set up a BPO delivery facility in the Philippines by the end of its current financial year ended June 2012. It currently has overseas delivery footprint in the UK, Northern Ireland, US and Poland.
Rahul Singh, President Business Services and Corporate Vice-President, HCL Technologies was quoted as saying “Some customers today are looking for contingency to a particular region… others may want near-shore facility…So we are building a network of centres globally to meet customer needs, from wherever it comes. We now have 5-6 locations from where we can provide services.”
Philippines' ability to scale-up was the primary driver behind the decision to include the location in integrated global delivery model, added reports.