Marks & Spencer Reliance India, the joint venture between the leading UK retailer Marks & Spencer and Reliance Retail, has been conferred the prestigious award for the ‘Most Admired Retailer for Repositioning’ at the India Retail Forum Awards 2009, held in Mumbai. The company received the award for evolving a strategy that helped deliver excellence in customer service, leading to fulfillment of customer needs more effectively.
Nandini Sethuraman, Head of Marketing, Marks & Spencer Reliance India, accepted the award at a glittering ceremony hosted at the Renaissance Hotel, Mumbai. The event was attended by prominent leaders from the retail industry.
Speaking on the occasion Nandini Sethuraman, Head of Marketing, Marks & Spencer Reliance India said, “It is an honor to receive this award as it recognizes our commitment to establish Marks & Spencer Reliance Retail as the preferred retail company in India.”
India Retail Forum Awards honor companies for excellence in the business of retailing. The awards program has a selection criterion that includes a nomination process and a nationwide consumer and industry poll that is also supported by performance assessment by a team of analysts and jury members from the retail industry. It includes 18 award categories that cover key retail segments and formats.