Reliance Infrastructure Ltd has announced the launch of a new bill payment facility for its 27 lakh Mumbai suburban consumers. Consumers will now have the option of paying their electricity bills anytime and anywhere, as per their convenience through Interactive Voice Response System (IVRS).
RInfra has tied up with the leading IVRS provider ATOM Technology, to launch this service in Mumbai.
To avail this service, consumers will have to dial RInfra’s Toll Free Power Helpline number - 1800 200 3030. Once connected, they will have to follow the IVRS instructions, like selecting preferred language, entering user account number, choosing payment options, entering details of bank account, etc.
After the payments are made either through credit/debit cards or through bank accounts, IVR system will then generate a payment reference number confirming the payment made, which consumers could note down for any future correspondence.
Currently, IVRS Payment facilities are available with Axis Bank, ICICI Bank, Corporation Bank and Bank of India, which will be soon be extended to other banks.
Commenting on the development, Lalit Jalan, CEO & Director, Reliance Infrastructure Limited said “At Reliance Infra, we have been constantly striving to provide convenient and easy-to-use facilities to our Mumbai consumers. The launch of IVRS is an example of our commitment to provide control in the hands of our Mumbai consumers. IVRS facility will allow consumer to make their bill payments whenever they wish to and avoid the hassles of missing payment deadlines or rushing to electricity office and standing in the queue.”
RInfra have more than 2000 bill payment touch points across Mumbai, which includes dedicated payment counters, authorized banks, electronic clearance systems, voluntary deposit schemes, payment through ATMs, online payment, easy bill service, Skypak drop boxes at convenient locations, drop box facilities at various housing societies, etc.
Known for implementing consumer friendly technologies in power distribution, RInfra has implemented several leading IT based consumer centric services like - mobile website, online energy manager, pay as you go using mobile website, web My Account, E-Courtesy’ – Automated follow-up mail service for information sought; Centralized web / email handling desk; Complaints registration and closure alerts, Pull SMS services through the short code 5545464, etc.
RInfra is the largest power distribution company in Mumbai with the licensed distribution area spread over 400 Sq. Kms. in suburbs and surrounding areas of Mumbai. It supplies power to around 2.7 millions consumers. The company has been recently been mandated to distribute electricity for next 25 years in Mumbai suburbs, i.e., till 14th August 2036.