V-Link Travel Solutions, India’s leading passenger transport group, which launched ‘Meru’, a world-class metered call taxi service in Mumbai (in 2007) & in Delhi (in 2008), announces the launch of Meru Plus a superior car rental service in Delhi NCR, using world-class technology and best-in-class customer service standards.
Commenting on the occasion, Neeraj Gupta, Managing Director, V-Link Group stated, “With the launch of Meru Plus, a new and superior car rental service, we plan to revolutionize this segment of the industry in the same way as we did with the fleet taxi industry. We will provide our customers a premier transportation service backed by best-in-class customer service, high end technology and transparency in billing that will provide customers a significantly better experience.”
Siddhartha Pahwa, CEO, Meru Cabs commented, “Meru Plus offers its customers a more enhanced, customer friendly service experience, as compared to other tourist taxi services available in the NCR market. Unlike most tourist taxi services that charge customers on a garage-to-garage basis, which invariably costs twice the actual distance traveled, Meru Plus charges its customers only for the distance traveled and the actual time the car has been retained for use.” He further added, “Most of the car rental services in the market today offer rigid packages of 4 hours or 8 hours instead of charging only for the actual usage period. Traditional taxi services that charge for point-to-point travel do not offer flexibility of retaining the cab for longer duration or multi-stop journey. Meru Plus resolves both these issues with its transparent billing and flexible services”.
The incorporation of high end technology like the GPS and GPRS system in Meru Plus vehicles enables the company to track the cars in real time. This feature is necessary to give the much needed safety assurance especially to women passengers & senior citizens traveling alone at odd hours. In addition, Meru Plus offers various other cutting edge facilities like an automated audio-visual speed alarm, ensuring the safety of the customer as well as the chauffeur, the convenience of booking a car through a 24x7 call center or website, credit/debit card payment facility within the car & a printed receipt at the end of the journey. For this purpose, Meru Plus has set up a dedicated call center which can be reached by dialing 011 4422 4422 in Delhi & one can also make a booking through the website www.meruplus.com. Meru Plus has its own training academy and follows a stringent chauffeur selection and training process thereby ensuring well groomed & courteous chauffeurs.
Meru Plus services are currently operational in the city of Mumbai and Delhi NCR. Apart from travel within the city, the services are also available to travel from NCR to Agra, Chandigarh, Jaipur & Haridwar. Apart from retail consumers, this service will also be available for corporate houses.