VFS Global, the world’s largest and most experienced outsourcing and technology services specialist for diplomatic missions and governments worldwide, bagged the ‘Capgemini Leadership Award for Innovation’ at the NASSCOM India Leadership Forum 2012. The award was received by the company’s CEO and Managing Director, Zubin Karkaria, presented by P. Chidambaram, Honourable Home Minister, Government of India, who was the Chief Guest at the glittering event held in Mumbai on February 14, 2012, attended by some of India’s leading corporate luminaries.
The award is in recognition of VFS Global’s effective usage of technology for providing the services to numerous governments effectively. From helping them in automating the visa application processes, to ensuring the best of security and control systems are in place, VFS Global has played an exemplary role of demonstrating leverage of technology in government and public sector domain. Today, with VFS Global enabled processes, diplomatic missions and visa offices across the world are able to effectively decide on travel requests and foreigner movement, leaving the mammoth non-judgemental part of the visa application and data collection process to their trusted partner. Travellers across the world too have been benefited as the visa application has been made seamless and convenient for a much better experience.
Accepting the award, Karkaria said, “We are very honoured to have won this prestigious award. Innovation is one of our core values, and in fact the creation of VFS Global itself was one of the biggest and most successful innovations, born out of a single core competence of understanding the visa process and the requirements of travellers. We are deeply committed to finding ways to continuously enhance customer service, and we recognise that innovation plays a critical role in this quest.
It allows us to infuse creativity in keeping our products and services up to date and in line with what our clients need. This award is a strong validation of our goal of imbedding the value of innovation deep into our organisational culture. I thank all our people from around the world for their contribution, and I thank our esteemed client governments for giving us the opportunity to innovate in service to them”.
Globally, VFS Global has led this transformation, which has given the IT industry a unique success story of demonstrating the usage of IT for governments and their embassies across the world to carry out their duties. The processes at VFS Global have benefited millions of travellers across the world by improving customer experience and also enabling a more secure environment of international passenger movement. A common IT framework has provided ability to have faster time to implement improved performance and reduced implementation complexities. A single and centralized code base capable of extensive role handling and configurable localization forms the crux of the common framework.
Reusability has helped in having more stable systems which directly translates to improving service levels and reducing operational maintenance costs. Innovations in design have helped VFS Global in seamlessly integrating with external systems.
Some recent IT innovations at VFS Global:
Evolution from being a Biometrics enrolment service provider to a Biometrics end-to-end solution provider
Conceptualisation and implementation of the “Third Eye” – a business intelligence solution created to have real-time control over global operations – initially for all VFS Global Call Centres and subsequently extending the scope to include VFS Global serviced visa application centres
Changing the way Visa process is perceived - Creating a complete online solution for Emirates Airlines for UAE visa; currently managing UAE Visa through online process in 188 countries
Conceptualisation and setting-up the Global Security Operations Centre from which VFS Global monitors global operations on a real-time basis from the security perspective
The company’s commitment to technology and innovation has been celebrated with a streak of other awa conferred to VFS Global for its excellence in the niche business domain:
Awards for IT & Information Security
Security Strategist Award for the ‘Best Information Security Initiative in India’ in 2008 and for ‘Leadership in IT Security’ in 2010 under the travel and hospitality category
EDGE Award for ‘Innovations in Disaster Recovery Systems’ in 2009, ‘Document Management System’ in 2010 and ‘Maximising Business Impact through IT’ in 2011
ISACA Award conferred for its ‘IT Governance and IT Security’ in 2010
Received award for ‘Process Improvement’ in the services and transactions’ category at the Lean Six Sigma and Process Improvement Summit 2009 in Orlando, USA
Finalist in the ‘Best Project’ in transactions’ category at the iSix Sigma Summit held in Miami, USA in 2009
In the same year, VFS Global was chosen finalist at the Qimpro Convention in Mumbai, India under the ‘Best Innovation Projects’ category