Grievance redressal: To whom to complain
India Infoline News Service / 15:11 , Jun 25, 2012

Sometimes the complaints may include that we have not received the dividend, refund order or the account statements among others. ..

There are occasions when we as a stakeholder have a complaint against the company. We may have not received the share certificates on allotment or on transfer.

Sometimes the complaints may include that we have not received the dividend, refund order or the account statements among others.
 
All of us know that we need to approach the company first in this regard. But, if we are not satisfied with the response, then to whom should we contact to get our grievances addressed? The following table would provide us the guidance in this regard.
 
Right complaints… Write complaints!

Sr. No.

Types of complaints

To be taken up with

1

Re-validations

Registrars to the issue

2

Regarding bad delivery of shares

Bad Delivery Cell of the Stock Exchange

3

Regarding shares or debentures in unlisted companies

Ministry of Corporate Affairs

4

Deposits in collective investment schemes like plantation

SEBI (Securities and Exchange Board of India)

5

Units of mutual funds

SEBI/AMFI (Association of Mutual Funds in India)

6

Fixed deposits in banks and finance companies

RBI (Reserve Bank of India)

7

Fixed deposits in manufacturing companies

Department of Company Affairs

8

Non-receipt of money: Refund in public/rights issue; interest on debt securities; redemption of debt securities or fractional entitlement

Stock exchange/SEBI

9

Non-receipt of equity shares (demat or physical): In public/rights issue (including allotment letter); remat; transfer; transmission; conversion; endorsement; consolidation; splitting or duplicate certificate

Stock exchange/SEBI

10

Non-receipt of debt securities (demat or physical): In public/rights issue (including allotment letter); remat; transfer; transmission; conversion; endorsement; consolidation; splitting or duplicate certificate

Stock exchange/SEBI

11

Non-receipt of corporate benefits/entitlements: Dividend; bonus; rights form; buyback letter of offer; delisting letter of offer or annual report

Stock exchange/SEBI

12

Non-receipt of interest for delay in: Refunds; dividend; interest on debt security or redemption on debt security

Stock exchange/SEBI

13

Others (including non-adherence to corporate governance norms)

Stock exchange/SEBI

Investor Information centres—set up in every recognised stock exchange (to deal with complaints regarding the securities traded/listed with them)—will take up all other complaints regarding the trades transacted in the exchange and the relevant member of the exchange.