There are occasions when we as a stakeholder have a complaint against the company. We may have not received the share certificates on allotment or on transfer.
Sometimes the complaints may include that we have not received the dividend, refund order or the account statements among others.
All of us know that we need to approach the company first in this regard. But, if we are not satisfied with the response, then to whom should we contact to get our grievances addressed? The following table would provide us the guidance in this regard.
Right complaints… Write complaints!
Types of complaints
To be taken up with
Registrars to the issue
Regarding bad delivery of shares
Bad Delivery Cell of the Stock Exchange
Regarding shares or debentures in unlisted companies
Ministry of Corporate Affairs
Deposits in collective investment schemes like plantation
SEBI (Securities and Exchange Board of India)
Units of mutual funds
SEBI/AMFI (Association of Mutual Funds in India)
Fixed deposits in banks and finance companies
RBI (Reserve Bank of India)
Fixed deposits in manufacturing companies
Department of Company Affairs
Non-receipt of money: Refund in public/rights issue; interest on debt securities; redemption of debt securities or fractional entitlement
Non-receipt of equity shares (demat or physical): In public/rights issue (including allotment letter); remat; transfer; transmission; conversion; endorsement; consolidation; splitting or duplicate certificate
Non-receipt of debt securities (demat or physical): In public/rights issue (including allotment letter); remat; transfer; transmission; conversion; endorsement; consolidation; splitting or duplicate certificate
Non-receipt of corporate benefits/entitlements: Dividend; bonus; rights form; buyback letter of offer; delisting letter of offer or annual report
Non-receipt of interest for delay in: Refunds; dividend; interest on debt security or redemption on debt security
Others (including non-adherence to corporate governance norms)