With the extension, merchants will get more time to alleviate customer concerns and process refunds in a smooth and efficient manner. This will allow them to manage queries independently and in turn reduce the number of escalations thereby helping them to control their fund flow.
Anupam Pahuja, Managing Director, PayPal India said, “Ensuring smoother transactions in a safe and secure manner is key for PayPal. The extended refund period is another step towards improving the user experience and enabling them to manage refunds effectively thereby increasing customer delight. An extended refund window is a manifestation of our vision of being a customer centric organization and an enabler of smoother digital payments.”
The move is in line with PayPal’s recent announcements that have been focused on making the entire user experience more collaborative, convenient and secure for merchants and consumers.