Bajaj Finserv Lending (BFL), one of the most diversified non-banks in the country, has revamped its business-to-consumer (B2C) portal Experia. Based on the valuable feedback of its loyal customers BFL has given the portal numerous innovative dimensions making it extremely user friendly. BFL has introduced some novel features like documentation, repayment schedule, making payment, foreclosures of loan online; generation of CIBIL reports etc. that will further enhance customer experience. BFL customers can also view various insurance plans and use the insurance planner to keep track of other plans.
Experia also includes a dedicated offer section to help customers stay updated with the latest customized offer. Commenting on the website Rajeev Jain, CEO Bajaj Finserv Lending said With this revamped portal, we are enhancing the digital experience of our customers manifold across a host of services and products. Experia now offers the most comprehensive suite of services and serves as a one-stop shop for our consumers.
Bajaj Finserv Lending has also introduced the Digital-Vault service, an online repository of digitalized documents. BFL is the first ever NBFC in the country to offer the services to its customers. The service, which is an effort to further enhance the customer experience, is being extended to the existing and new customers of Bajaj Finserv Lending without any charges.
BFLs Digital-Vault is a platform where in all the documents submitted to BFL for availing loans will be digitalized and uploaded online on the customers loan account. These can then be used by the customer whenever and wherever he desires by just logging on to his loan account. BFL believes that the Digital-Vault will help them boost customer efficiency by reducing human interface in major paper-based processes. Digital-Vault will make it convenient for their customers to access, download & upload their documents using the BFL portal from anywhere across globe. It will create transparency for consumers to see data and exchange information.
Were delighted to be offering value to our customers beyond financial products and services through the introduction of Digital-Vault, an extremely convenient service to access ones documents. added Jain. Important documents no longer have to be carried around manually or stored physically. By making the process fully electronic, document-vault allows our customers to keep their documents handy and accessible at a click of a button.
This facility is being offered free of cost and can be accessed using the newly revamped B2C portal Experia. The documents are completely safe as they are tied to a unique log-in detail of the customer.
When customers avails a loan from us, be it a business loan or a personal loan, the documents they share far exceeds the regular documents like Pan Card, Passport etc. The documents are exhaustive and include property papers, business details, vehicle documents etc. just to name a few. These documents are required for a host of purposes and it is usually cumbersome to both store or carry them around. Which is where Digital-Vault comes in. said Rakesh Bhatt, Chief Operating Officer, Bajaj Finserv Lending.