Lufthansa passengers departing from Mumbai can now save time and start their journey more conveniently. The airline has introduced four self check-in kiosks at the Chhatrapati Shivaji International Airport, Mumbai. “Introducing this smart way to travel proves our commitment to continuously invest in new products and services for the benefit of our Indian customers,” says Mr. Axel Hilgers, South Asia Director, Lufthansa.
With the new easy-to-use kiosks Lufthansa is upgrading its passenger services and introducing a new service standard in Mumbai. Passengers can now check-in using their booking code in combination with their first and last name, credit card number or Miles & More or Star Alliance mileage card number, individually or in groups of up to four persons.
A graphic seating plan helps passengers to easily select seat numbers or change their pre-selected seats (in case of prior web check-in). Once checked-in, passengers travelling only with cabin baggage can proceed directly for immigration, security check and gate with their boarding pass issued by the check-in kiosk.
Those travelling with baggage can use designated Lufthansa baggage drop-off counters to check-in their luggage without having to queue at the regular check-in counter. Lufthansa service staff will be available at all times to help passengers use the Check-in kiosks and answer any further questions.
Its convenient and easy to use self check-in kiosks are one of the main services for which Lufthansa received the Fast Travel Award from the International Air Transport Association (IATA) in December 2011 for its innovative, flexible solutions to simplify and speed up the passenger experience.