global networking company that delivers innovative products to consumers, businesses and Internet service providers, today kick started its 2nd service centre at Lamington Road, Mumbai.
As there has been a tremendous growth in the sales for NETGEAR products in Mumbai and west region, it was natural for the company to have one more service centre. The objective of NETGEAR is to stay close to the customers so that they get hassle free service and do not add pressure to the sales points. Of course this initiative is an ongoing process and as the days passes the company will more and more fortify its service capability.
On this occasion, Atul Jain, Country Manager, NETGEAR Technologies Pvt Ltd, said, “NETGEAR has always believed in customers’ satisfaction. We already have a service centre at Mumbai. And further to make customers’ satisfaction paramount, we are introducing the second service centre at Lamington Road, which is the IT Hub of Mumbai. An additional service centre would certainly enhance the confidence of the customers on NETGEAR products though we have emerged as a strong brand among the SME networking market space.”
The commencement of the 2nd service centre at the Lamington Road will enable NETGEAR distributors and channel partners to have an additional advantage and to focus more on the business.
The new service centre will support the entire range of NETGEAR products sold in India, in terms of addressing replacement and warranty issues. Besides, the centre will enable NETGEAR to limit the TAT to 24 – 48 hours. However, the time span could vary depending upon the product availability and geographies. Further, the service centre isoperational from 1st June 2011.