The Minister of Railways Pawan Kumar Bansal has said that for effective quality control in railway catering, arrangements are being tied up with food testing laboratories in addition to third party audit.
Presenting the Railway Budget for 2013-14 in Parliament today he said, state-of-the-art base kitchens are proposed to be set up in railway premises for better monitoring of quality of meals.
The Minister said, ISO certification will now be insisted upon for all base-kitchens. He said, a Centralized Catering Services Monitoring Cell with a toll free number – 1800 111 321 has started functioning from 18th January, 2013 to facilitate redressal of complaints/suggestions on realtime basis
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