TE Connectivity, a global leader in providing connectivity solutions to multiple industries, today announced that the Network Solutions segment in India (BU) has been rated high on product quality, technology leadership and brand equity in the recently-concluded customer satisfaction survey (CSAT), undertaken by an independent research company, Feedback Consulting.
The objectives of CSAT were aimed at measuring the health of the relationship with key customers and partners and understanding their expectations. Approximately 270 customers from Network Solutions segment in India responded to the survey. The average NPS score was 46%.
Commenting on the findings of CSAT, K.K. Shetty, Director – Network Solutions, TE Connectivity India, said, “The results of the CSAT are encouraging, as the findings help us identify our strengths and areas that need improvement. In the process, we also understood how well we met the expectations of our customers. Eventually, these findings and the NPS will enable us to benchmark ourselves against the best in class firms and consolidate our position in the market.”
About 70% of the respondents rated TE as the “Best in Class Firm” vis-à-vis its counterparts in the Industry. The survey also revealed that customers in India see TE Connectivity making a positive impact on their stated expectation with relation to new product development, design installation, deployment and order execution.
The CSAT reinforced TE Connectivity’s key strengths in India, such as demonstration in technology leadership and capabilities in developing quality products. “The CSAT, in many ways, will help us realign our strategy in meeting customer expectations, which continue to change because of global dynamics, fluctuating world economy and fast-transforming markets. We want to align our go-to-market strategy with the customers’ expectations,” Shetty added.
TE Connectivity’s Network Solutions segment offers fiber and broadband connectivity products for Enterprise Networks, Telecom Networks, Wireless Coverage & Capacity and Data Communication.