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Manju Sharma, Director – Operations, Jaypee Hotels holds an honors degree in Mathematics from Delhi University, Diploma in Computer Science from International Systems Services, New Delhi and Diploma in Applications Programming from City and Guilds Institute, London.In 1996, she was promoted to Addl. General Manager (Corporate Finance) and then to Executive Vice President (Commercial) within a year’s span. She was appointed Director (Finance) in 1998 and was given further responsibility of Director (Operations) in 2003. As Director (Operations) she has been playing each and every role with gusto and aplomb. She has been instrumental in introducing path breaking ideas thereby taking Jaypee Hotels to a leadership position in the hotel industry. She commenced her career with QBE Insurance Limited, Australia in their finance department. After returning to India in 1991 she decided to join the Jaypee Group of Hotels in their finance department. She is also the Managing committee member of HRANI Member of CII committee of tourism 2012-13.
Jaypee Hotels, a division of the Indian conglomerate Jaiprakash Associates Ltd., one of the finest hospitality groups in India was established in 1981. Presently the group has five luxury properties, strategically located to service the needs of discerning business and leisure travellers. In New Delhi, the group has two hotels: Jaypee Siddharth and Jaypee Vasant Continental. The largest property is Jaypee Palace Hotel and Convention Centre located at Agra. Jaypee Residency Manor is located at Mussoorie. The latest addition is Jaypee Greens Golf & Spa Resort, nestled in 452 acres of lush green township at Jaypee greens, Greater Noida along-with the international championship 18 hole Greg Norman golf course.
Replying to Yash Ved of IIFL, Manju Sharma says, "We are planning to add around 650 rooms to our new property (upscale business hotel) yet to be launched in Noida very soon."
Give us a brief overview on the hospitality industry?
Different category of hotels caters to various guests, which could be a business or a leisure traveler. Due to the increase in tourism with rising foreign and domestic tourists, hotel sector is bound to grow. A business hotel holds equal importance as that of a leisure hotel in India.
India is undoubtedly a unique country as it offers cultural and heritage sites, the exotic and mystical, excellent facilities of beach and adventure holidays, which can be combined with a business trip as well. There has been a high demand of companies to pack their business trip with leisure facilities. Travelers especially expats prefer a location that offers perfect conferencing as well as stay facilities to rejuvenate.
Keeping these trends and needs of a business traveler, Jaypee Hotels has combined its services with exceptional environments that make a long lasting impression both on a business and leisure traveler.
What are some of the new initiatives taken by Jaypee Hotels?
We at Jaypee hotels believe in creating an environment friendly architectural marvel across all our properties, along with the sustained green initiatives carried on a regular basis by our group. We are also promoting all our properties specifically keeping ‘MICE destination’ features in mind. Marriages are being promoted in a big way as well in all the properties.
Are you planning to add more rooms?
We are planning to add around 650 rooms to our new property (upscale business hotel) yet to be launched in Noida very soon.
We will also be launching more Delcourts – service apartments under the brand name of Jaypee Delcourt.
Brief us about the opening of new barbeque restaurant Jaypee Metro Grill Outlet?
Jaypee Hotels announced the opening of the gateway to the much awaited Jaypee Metro Grill Outlet in July this year, the one-of-its kind barbeque restaurant with mouth watering dishes, rugged ambience and a classy reception.
Nestled in the spacious rooftop of the Jaypee Siddharth, the open air restaurant offers an impressive view as the racing metro creates a pulsating imprint on the minds of the customers. True to its name, the ‘Metro Grill’ is an added attraction for the guests visiting Jaypee Siddharth, who enjoys the set up while relishing the delectable offerings to savor and relish.
Food enthusiasts can indulge in the delectable North Indian cuisine with a modern touch. With a variety to choose from, the specialty of the restaurant comprises of kebabs, meat and sea food and Dum Biryanis (both veg and non-veg).
Operational in the evening, the ‘Metro Grill’ has been designed for 30 covers and has live counters as the special feature. Not only this, the restaurant is ideal for those who like to explore exclusive meal packages.
Any new destinations you are looking at India or abroad?
We are planning to come up with a 5 star hotel in Noida soon.
What is the trend in average room rates?
The rates have definitely increased, but to a limited extent, compared to the price hikes recently across industries. To make any hotel / place a perfect destination for business guests requires great infrastructure with other facilities like local luxury transport, great tourist attractions, recreation facilities for people to indulge in and basically the smallest of details to be catered to.
It is a proven fact, that 60-70% of business customers that come to a destination, are bound to return for a leisure trip at some time later, only if their business trip has been an eventful one.