Hinduja Global Solutions Limited ranked HIGH on all parameters related to buyer satisfaction by Everest Group in its annual report Contact Center Outsourcing (CCO) – Service Provider Landscape with PEAK Matrix Assessment 2014. HGS has also been positioned as a “Major Contender” in Everest Group’s 2014 PEAK Matrix assessment.
The reportcredits HGS’s position iHinduja Global Solutions Ranks High in Customer Satisfaction in Everest Group’s CCO Service Provider Landscape n the CCO market to its fairly balanced industry portfolio with significant presence in growing verticals like Healthcare & Retail and its steady expansion into the non-voice space backed by investments in multi-channel solutions and value added services. Another contributing factor to the company’s ranking in the highly competitive CCO landscape is a balanced service delivery mix in key offshore and onshore locations, allowing it to deliver 67% of revenue domestically in markets like North America, UK and India.
Speaking on the announcement, Partha DeSarkar, Chief Executive Officer, HGS said “We are extremely happy to be a part of the CCO Service Provider Landscape by Everest Group. Being a Major Contender in the PEAK Matrix shows that we have been steadily growing and building our presence in major markets across the world. Also, our high ranking in buyer satisfaction is evidence of our unswerving focus on customer centricity. HGS has always believed in building strong customer relationships that have lasted for decades. Customers want to work with us because of the value we provide and this has been an instrumental force in making HGS a global brand today.”
Katrina Menzigian, Vice President, Research, Everest Group, said “HGS is clearly committed to building a strong and competitive contact center outsourcing business. Everest Group believes HGS is well-positioned to grow as a CCO provider as this dynamic market continues to evolve.”
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