SBI General Insurance Company Limited, a joint venture between the State Bank of India and Insurance Australia Group (IAG) has won the Technology Maturity Award for 2013 organised by Fintelekt, a media group focussed on Banking and Insurance. B J Sarma, MD & CEO, SBI General Insurance received the award.
SBI General Insurance started its business operations in 2010 has received the award based on an IT solution which provides integrated customer information to employees. The solution has resulted in increased customer satisfaction, reduced costs and differentiation in a competitive marketplace.
To support the solution the company has also run an intensive customer data quality program and has significantly improved data quality scores. Further within a short span of time, the company has established a pan – India foot print and is growing fastest among all the general insurers.
Sarma, MD&CEO, SBI General Insurance said, “We are delighted to receive the award. Superior customer experience is a key part of our strategy and this technology solution goes a long way in providing that experience. It demonstrates our commitment to make a major difference in the general insurance market.”
He further added, “We believe positive customer experience can be a disruptor in the industry and lead to much greater acceptance of general insurance products. We have several other initiatives lined up to enhance the customer experience. Along with technology, we will always be committed to serving our customers. Our people’s commitment and hard work in the journey so far has made this possible.
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