• Why I don’t want to fly Air India
    by R. Venkataraman November 16, 2010 17:45 IST

    "There is nothing more powerful than an idea whose time has come," said Victor Hugo. After my recent travel by an Air India flight, I would like to say there is nothing more depressing than an idea whose time has gone.

  • Go Air or No Where
    by Amar Ambani December 20, 2010 14:16 IST

    These days, domestic flight carriers seem resolute to record new lows in customer service. My recent experience with a carrier is a strong case in point. It’s understandable if a low cost airline is not able to arrange interim accommodation in emergency situations. What’s not is the lack of prompt intimation as also the failure to address the simpler issues. What Airlines need today is to apply a Business Process Re-engineering exercise to identify pain points and re-engineer their business.

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