IIFL Capital Services Customer Care

GOLD LOANS

gold-helpline@iifl.com

NBFC

cs.finance@iifl.com

INSURANCE QUERIES

cs.insurance@iifl.com

WEBSITE CONTACTS

editor@iifl.com

WHATSAPP

+91-8828609298

+91-8828615970

+91-8692848240

+91-7039418584

+91-7039443871

COMPLIANCE OFFICER

Compliance Officer for Broking and DP Operations:
Mr. Prasad Umarale

Compliance Officer for Merchant Banking division:

Mr. Pawan Jain

+91-22-42499000

Escalation Matrix

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For any specific Cyber Security matters/issues related to your IIFL Capital Services trading account, write to us at CISO@iiflsecurities.in or call us on +91/0 8035435710. Kindly mention your Name, Client Code along with the details of your query/concerns. This will help us to provide a timely response. Kindly note matters/issues specifically related to Cyber Security would be responded/addressed within 3 Business days.

Below are some examples of Cyber Security related matters/issues:

• 1. If you suspect that your IIFL Capital Services trading account is hacked/compromised
• 2. Unauthorized trades/transactions occurred from your account which you have not done.
• 3. Unauthorized modification of your profile such as change in email, phone number, address, Bank Account which you have not done.

Note: This is exclusively Cyber Helpline and no Broking DP or Trade related querries will be entertained on these chanel.