Mandatory Display of Information

3. Basic details of the Trading Member

Sto>ck Broker / Depository Participant Name	Registration Number	Registered Address	Branch Address (if any)	Contact Number	Email id
IIFL Capital Services Limited	INZ000164132 / IN-DP-185-2016	IIFL House, Sun Infotech Park, Road No 16 V, Plot No B - 23, Thane Industrial Area, Wagle Estate, Thane Mumbai - 400604. Maharashtra.	Branch Locator

4. Key Managerial Personnel Details

Sr. No.	Name of the Individual	Designation	Contact No.	Email Id
1	Mr. Nemkumar H	Managing Director	022- 61502022	ceo@iifl.com
2	Mr. Narendra Jain	Whole-Time Director	022- 61502021	presbrok@iifl.com
3	Mr. Ronak Gandhi	Chief Financial Officer	022- 61502027	iilaccounts@iifl.com
4	Ms. Meghal Shah	Company Secretary	022- 61502030	secretarial@iifl.com
5	Mr. Shanker Ramrakhiani	Chief Information Security Officer	022- 61502037	ciso@iiflsecurities.com
6	Mr. Prasad Umarale	Compliance Officer	022- 61502040	Complianceofficer@iifl.com

5a. Procedure for opening an account along with Flowchart

I. Procedure for opening an account

5b. Procedure for filing a complaint and finding out status of the complaint

IIFL Help-This portal has self explanatory questions and answers, relevant to all aspects of IIFL Capital Services from account opening to trading. It has: FAQ (Knowledge Base) integrated on IIFL Mobile App and Web with Call to Action thus making navigation easier and links available easily
- FAQ-We have 400+ questions and answers .We have also Intelligent search system by entering a keyword, through which client will get related question and answers
- All new updates with regard to our platforms, products,features and announcements are posted here.
- The client can even raise a query and the progress can be easily tracked from dashboard
What's App-It is provided to our existing as well as prospective clients. All that a user needs to do is type a 'Hi' to the number '9892691696' and select from the desired menu like Process related information, Trading ideas , Modify account details, Get instant Reports etc. The client can even raise a query from Whatsapp which is integrated with IIFL systems and ticket no is also shared
Chatbot 'Ask IIFL'- It is provided to our existing as well as prospective clients where General process related information can be obtained, Trading ideas , Modify Account details, Get instant Reports etc The client can even raise a query from the bot itself which is integrated with IIFL and ticket no is also shared

For any query client can send email to cs@iifl.com (from registered email id) and for any grievance to customergrievances@iifl.com ordpgrievances@iifl.com.
All new updates with regard to our platforms, products,features and announcements are posted here.
The client can even raise a query and the progress can be easily tracked from dashboard

The status of the written Complaint can be tracked from IIFL Mobile App with below steps:

Login to IIFL Mobile App
Go to IIFL Markets and check '?' Help Icon
Once you click on the '?'' Icon you will find the Ticket No displayed with Status as 'Closed' or 'Open'