Mandatory Display of Information

1. Investor Charter for Stock Broker

1a. Investor Charter for Depository Participant

2. Investor Grievance Escalation Matrix

Sto>ck Broker / Depository Participant NameRegistration Number Registered AddressBranch Address (if any)Contact NumberEmail id
IIFL Securities LimitedINZ000164132 / IN-DP-185-2016IIFL House, Sun Infotech Park, Road No 16 V, Plot No B - 23, Thane Industrial Area, Wagle Estate, Thane Mumbai - 400604. Maharashtra. Branch Locator
Sr. No.Name of the IndividualDesignationContact No.Email Id
1Mr. R. VenkataramanManaging Director022- 61502022ceo@iifl.com
2Mr. Narendra JainWhole-Time Director022- 61502021 presbrok@iifl.com
3Mr. Ronak GandhiChief Financial Officer022- 61502027iilaccounts@iifl.com
4Ms. Meghal ShahCompany Secretary022- 61502030secretarial@iifl.com
5Mr. Shanker RamrakhianiChief Information Security Officer022- 61502037ciso@iiflsecurities.com
6Mr. Prasad UmaraleCompliance Officer022- 61502040Complianceofficer@iifl.com

A. To get prompt service on 24 x7 real time basis below Self-help tool are made available:

  • IIFL Help-This portal has self explanatory questions and answers, relevant to all aspects of IIFL Securities from account opening to trading. It has: FAQ (Knowledge Base) integrated on IIFL Mobile App and Web with Call to Action thus making navigation easier and links available easily
    • FAQ-We have 400+ questions and answers .We have also Intelligent search system by entering a keyword, through which client will get related question and answers
    • All new updates with regard to our platforms, products,features and announcements are posted here.
    • The client can even raise a query and the progress can be easily tracked from dashboard
  • What's App-It is provided to our existing as well as prospective clients. All that a user needs to do is type a 'Hi' to the number '9892691696' and select from the desired menu like Process related information, Trading ideas , Modify account details, Get instant Reports etc. The client can even raise a query from Whatsapp which is integrated with IIFL systems and ticket no is also shared
  • Chatbot 'Ask IIFL'- It is provided to our existing as well as prospective clients where General process related information can be obtained, Trading ideas , Modify Account details, Get instant Reports etc The client can even raise a query from the bot itself which is integrated with IIFL and ticket no is also shared

B. Alternatively clients can reach us through below channels

  • For any query client can send email to cs@iifl.com (from registered email id) and for any grievance to customergrievances@iifl.com ordpgrievances@iifl.com.
  • All new updates with regard to our platforms, products,features and announcements are posted here.
  • The client can even raise a query and the progress can be easily tracked from dashboard

Procedure for finding out status of the complaint filed

The status of the written Complaint can be tracked from IIFL Mobile App with below steps:

  • Login to IIFL Mobile App
  • Go to IIFL Markets and check '?' Help Icon
  • Once you click on the '?'' Icon you will find the Ticket No displayed with Status as 'Closed' or 'Open'

Customer Grievance Redressal at IIFL Flow chart

7. Centralized mechanism for reporting the demise of an investor through KRAs (SOP)

Page is last updated on 09/08/2023