Achieve improved outcomes with technology-enabled services – Key
Drivers
Overview of the Industry
Technology-enabled businesses have emerged rapidly in the past few
years and data is the cornerstone of this transformation.
The new business landscape is all about data-driven insights. One big
area here is around data governance, and how it cascades into security and access.
**The global data analytics market size was exhibited at USD 30 billion
in 2022 and is projected to surpass around USD 393.35 billion by 2032, poised to grow at a
projected CAGR of 29.4% during the forecast period 2023 to 2032.
The transformative power of cloud, automation and AI is simplifying
business operations and accelerating innovation. By integrating machine learning and
artificial intelligence to collect and analyze operational data, organizations can unlock
tremendous value. According to IDC research, "The foundation of enterprise
intelligence lies in AI-driven technology platforms, comprising three pillars: information
synthesis, learning capacity, and scalable insights application." **Source:
Precedence Research
Company Overview
Leading Companies rely on our enterprise software products and services
for enhancing their customer experience. Headquartered in Hyderabad, India, our team
serves customers across 4 continents. We are leading players in the Indian Telecom
industry, Insurance, and private sector banking domain. With more than 20+ years of
experience in the telecom, banking and insurance sectors we have established the value of
our award-winning product portfolio. Our list of marquee customers includes top five
private banks, top five insurance service providers, and the two top telecom service
providers (TSPs) of India. We believe that leveraging technology to deliver mission
critical enterprise class applications at scale is the cornerstone of the business impact
we deliver. With over 50% market share in the insurance and telecom sectors in India, our
highly scalable enterprise-grade solutions generate over 5 million statements and more
than 400 million notifications each day.
Intense Technologies produces software products that are designed for
digital business transformation. Our platform is cloud-based and designed to seamlessly
integrate with our client?s existing systems, providing insightful and ingenious
solutions on a global scale. Our strong data management capabilities, backed by powerful
analytics and AI help us to position our products as part of the Digital Customer
Experience value proposition. Digital ecosystems, strong partnerships, and key alliances
bring the best of capabilities through joint business solutions to clients and help us
penetrate newer markets in newer geographies.
Your Company offers innovative and customer-centric digital
experiences, enabling enterprises, associates, and society to evolve progressively. We are
focused on leveraging next-generation technologies to enable end end-to-end digital
transformation for global customers.
The company aims at delivering tomorrow?s experiences today and
believes that the Future is now. Intense Technologies Limited is a Public Listed Company,
incorporated and domiciled in India, and has its primary listing on the National Stock
Exchange of India Limited (NSE) and BSE Limited.
Mapping the paradigm shift
Technology spending is forecasted to increase with enterprises
investing in value-driven transformation focused on areas like cloud transformation,
automation, integration of AI, and data analytics as their top priorities. The demand for
digital transformation and infrastructure modernization will continue to drive growth for
the industry with accelerated adoption of digital and emerging technologies. IT services
include a significant digital component, led by digital transformation, cloudification,
platform engineering, AI, building software-as-a-service ("SaaS") enabled
products and associated consulting services. As an innovative product and tech-enabled
services company, equipped with valuable IP assets in Data Management, Enterprise
Communications, MarTech, and BPM, Intense continues to invest in cutting-edge growth
engines, including Blockchain, cloud, and low-code technologies.
To ensure continuous progress and evolution in the ever-evolving tech
landscape. Intense is strategically positioned to scale and grow in the coming years.
Additionally, the technology solutions are tried, tested, and trusted by Fortune 500s
across BFSI and Telecom domains.
Driving an agile transformation
During the year under review, we have seen steady growth given that our
customers are expanding their work with us. We launched internally a 3-year project-
"Project Butterfly" with a focus to scale and expand our tech-enabled service
offerings to our existing customers and drive new opportunities to enhance the topline and
bottom-line.
As the name suggests, "Project Butterfly" stands for
transformation. Like the transformation of a pupa into a butterfly, our journey is
underscored by growth and metamorphosis. Just as the pupa undergoes a remarkable
transition, our IP and tech-enabled services act as accelerators, a_ording us the
invaluable advantages of both time and cost efficiency. In a world fueled by agility and
speed, this becomes paramount for ours and our customers? success.
Our strategic footprint is firmly established in high-volume, recurring
revenue landscapes, a testament to our commitment to sustainable growth. By fostering a
"Customer Centric" and "Agile" ethos, we are cultivating an
organizational culture that puts the customer at the heart of our operations and adapts
seamlessly to evolving demands. This transformation also extends to reshaping our
innovation strategies and product portfolio, ensuring we remain at the forefront of
dynamic industries. This pursuit, while requiring substantial financial investment, is
firmly anchored in a steadfast long-term focus, as we lay the foundations for a truly
sustainable and thriving enterprise. The capabilities that we have built over the past
years, including Customer Communication Management and Data Management, are what large
enterprises are looking for. Intense?s market-leading capabilities in data, low code,
AI, and automation, puts the company indispensably inside the clients? ecosystem. In
several instances the company has emerged as a critical partner for its customers.
This year, we made several investments, and added new capabilities to
support future growth, with focused teams in data services, cloud services, SaaS products,
and Government Managed Services. Our complete communications suite now comes with
transmission services, making this a comprehensive offering.
With IP enabled services and a strong focus in cloud, we have partnered
with hyperscalers like AWS, Azure, and IBM to be a preferred partner to customers seeking
to use cloud capabilities.
UniServe™ NXT Digital Suite, comes with complete customer
lifecycle management, right from campaign management, omnichannel digital customer
engagement, bill presentment & payment, and analytics to providing newer services, and
robust data management capabilities. Penetrating global markets, leveraging partnerships,
and strengthening relationships with existing customers is resulting in consistent
revenues streams. We have expanded our portfolio with newer capabilities and services to
meet the needs of our customers. Expanding capabilities in key digital technology areas
such as AI, product engineering, the digital platform UniServeTM NXT helps
enterprises reimagine their digital journeys.
AccordingtoIDC,"TheAIsoftwaremarketgrewrapidly during 2021, and
with accelerated digital disruption, the overall AI software market will approach $791.5
billion in revenue in 2025 at a CAGR of 18.4%, with the AI-centric part to approach $192.6
billion at a CAGR of 31.2% over the forecast period.
Despite all-time high inflation and looming recession fears, spending
in AI and automation technologies and solutions proceed at full steam. Technology leaders
emphasize that lessons learned from past downturns signal that technology is a critical
business driver and will help them future proof their business." Further enhancing
the Customer Communication Management (CCM) offering is our marketing automation platform
orchestrating end-to-end customer journeys, using data, AI and ML, social media
integration and interactive communication capabilities.
The communications offering, now incorporates transmission services,
enabling us to provide an end-to-end communications solution to our esteemed enterprise
clientele, such as banks and insurance companies thus securing long-term partnerships.
Year after year we have been recognized by leading analysts such as Gartner, Forrester,
Aspire Leaderboard, and most recently Spark Matrix. We believe that these
recognitions are a vindication of our technology strengths. We have emerged as leaders in
the Private sector banking and Private sector insurance vertical in the CCM domain.
Ensuring Sustainable Growth
A Tech-Enabled Services Company, with a portfolio of elite services,
end-to-end communication solutions, and cutting-edge innovations in Data and Cloud
technology.
As a tech-enabled service company, we are actively developing a
portfolio of elite services, end-to-end communication solutions, with strategic
investments in Data and Cloud technology and other cutting-edge innovations to create
enhanced value for our customers and stakeholders.
Riding the cloud for growth acceleration and enabling new revenue
models
We have partnered with cloud infrastructure providers like AWS, Azure,
and IBM to offer Software as a Service offering of our solutions across geographies. Our
cloud capabilities create seamless experiences in public, private, and hybrid clouds.
Scaling our cloud capabilities, especially around cloud advisory, data on cloud, cloud
security, SaaS, PaaS, IaaS, and private cloud
New deals in the banking and insurance sectors
We have penetrated deeper into the domestic insurance, financial
services and banking verticals and are channeling our efforts for maximum results, going
deeper into areas we have strength in like Services and Insurance.
Customer engagement at the forefront
We conduct Quarterly CSAT surveys to get feedback from our existing
customers to continuously improve support, and operations and work on technology
innovation. It is heartening to note we are continuously getting a rating of 4 out of 5 on
an average across all our customer engagements. We know this from our interactions with
customers and partners who have appreciated our efforts in going beyond the normal to
support business continuity.
Our Focus
Focusing on technologies enabled by the cloud, our digital customer
engagement solutions are now cloud-hosted, delivering experiences that delight customers.
Our commitment to delivering cutting-edge solutions is evident through our data services,
cloud services, and managed services.
The key pointers are:
AI, Cloud, and Big Data continue to gain momentum:
In a changing business landscape, our focus is on enhancing automation,
data analytics, AI, digital experience, amplified by the cloud. Our Digital Suite of
services and solutions are driving accelerated cloud-powered transformations for clients.
Strengthening our own digital prowess through the cloud we offer faster modernization
benefits.
Growing our market share
We continue to gain market share because of our customers confidence
in our ability to successfully navigate their digital journeys. With the acceleration of
digital adoption across industries, we see immense potential to engage and partner with
newer customers as they transform, adapt, and thrive while we accelerate innovation and
digital capabilities to capitalize on the expanding market opportunities.
Comprehensive digital customer engagement for seamless customer
interactions
Our strategic focus on customer-centric initiatives with UniServeTM
Reach, a marketing automation platform, has yielded remarkable insights that drive
business optimization. The omnichannel journey analysis offers a nuanced perspective &
empowers us to offer actionable insights that lead to improved business outcomes. The
digital customer engagement includes last-mile transmission for seamless customer
interactions Strengthening the leadership team by increasing sales presence in matured
markets, strengthening marketing, pre-sales, consulting, and business development teams is
a strategic initiative. The year gone by has seen new Leadership Hiring with Nitin Sarda
joining the company as our CFO.
Partnerships & Alliances
Were exploring financial and business partnerships to enhance our
agility and deliver better results. We have nurtured premier ecosystem alliances with
System Integrators, and software companies, to be able to offer holistic solutions to our
clients.
Our Strengths
We are a global enterprise software products company, headquartered in
India with a strong and emerging presence in USA, LATAM, EMEA and APAC. We believe we are
well-positioned in the global competitive market with almost three decades of experience
in product development, digital offerings, and IT services, uniquely positioned to help
enterprises across the world embrace digital transformation with our Digital and AI First
Strategy.
• We offer end-to-end tech-enabled service offering in consulting,
software application development, data, product engineering, cloud, and business process
management.
• Our digital customer engagement includes last-mile transmission
for seamless connections and exceptional interactions.
• Our industry-led IP solutions have garnered strong resonance
with our esteemed customers, and we are dedicated to further developing and scaling these
solutions. There has been a significant uptick in the adoption of our tech-enabled
services, leveraging our invaluable IP assets. This holds immense strategic importance for
us and underlines our growing impact in the industry.
• We have invested in cutting-edge solutions that is evident
through our data services, cloud services, and managed services tailored for governments.
• By enabling businesses with deep tech capabilities, we empower
them to confidently embrace emerging technologies.
• Our internal research and development teams identify, develop,
and deploy new offerings leveraging next-generation technologies. These give us the
ability to keep pace with ever-changing technology and how they apply to customer
requirements.
As industries evolve, our unwavering dedication to providing robust and
transformative solutions makes us a trusted partner for growth and success.
We have a strong and well-recognized brand. Our flagship UniServe™
NXT Digital Suite offers differentiated solutions for our client?s business
processes. Our solutions are cloud-based and seamlessly integrate into the clients?
existing systems, obviating the need to rip and replace existing hardware or software,
leading to a rapid return on investment, with technology not being a hurdle. We serve
customers in telecom, banking, insurance, and government verticals who contribute a
significant annuity and services revenue.
Our Competition
In the domains we operate there are many global players and we have
been evaluated by research agencies like Gartner, Spark Matrix and Aspire for our
capabilities. We experience a rapidly changing marketplace with new competitors in niche
technology areas. We see intense competition in traditional services, a rapidly changing
marketplace, and the emergence of new players in niche technology areas.
In addition to this, insourcing of technology services by the
technology departments of our clients is another ongoing competitive threat.
Risks faced by the Company.
| Global, economic and regulatory situation |
Consistent approach of the Market towards technology (digital
products and services) is subject to fluctuations, which depend on both economic and
regulatory factors of the markets in which they operate. Due to a substantial increase in
unemployment rates across certain countries in which we operate (including the United
States, United Kingdom, and MEA regions) governments have imposed restrictive legislations
limiting companies in those countries partnering with us, or could inhibit our ability to
staff client projects in a timely manner, which may impact our revenue and profitability. |
| Global, economic and regulatory situation |
New and changing regulatory compliances, corporate governance
and public disclosure requirements add uncertainty to our compliance policies and increase
our costs of compliance. |
|
Per-country restrictions on visas, increases in required
minimum wage levels for visa-dependent employees, and / or increased enforcement may
affect our ability to compete, resulting in various adversities. |
| Supply-side risks |
The economic fallout and the subsequent recovery from
COVID-19 could decrease our customers? spending on technology. The economic fallout
results in supply chain disruptions which might adversely impact the demand for
prospective projects, cause cancellations or ramp-downs of existing projects, increased
requests for furloughs, increase pricing pressure, higher travel restrictions, impose
supply-side constraints, and adversely impact cash conversion cycles. |
| Dependence on skilled manpower |
As an enterprise software products company with solutions
addressing niche technologies, there is greater dependency on manpower with specialized
domain skills both to work on the roadmap of our platform and to deploy solutions at
customer locations. There is always a threat of manpower attrition and the risk of not
being able to scale up skilled expertise on time resulting in delays in achieving our
milestones. Our success depends largely on our management team and key personnel and our
ability to attract and retain them. |
| Long sales cycles |
Long sales cycles because of restrictions on travel,
marketing events, and in-person client meetings may result in sub- optimal branding and
delays in our sales and commercial processes. Any delay is detrimental to the business.
And sales delay can be equally adverse on our revenue. Long sales cycles due to various
factors directly affect the timing of predicted revenues. |
| Dependence on business partners |
Globally, we are dependent on many system integrators and
partners to improve our reach to global markets and ride on their brand. While we are
scaling and expanding our reach to global markets and exploring direct sales
opportunities, there will be pressures on margins in the immediate term. We may engage in
acquisitions, strategic investments, strategic partnerships or alliances, or other
ventures that may or may not be successful given the current pandemic situation. Changes
in the policies of the Indian Government or political instability may adversely affect the
economic conditions in India generally, which could impact our business and prospects. |
| Proprietary technology |
There can be instances of misappropriation of our
technological expertise or reverse engineering of our solutions. Legal standards and scope
of protection in many countries may not provide adequate protection to our proprietary
technology/technologies. We have filed copyright and patent for around four of our
innovative IPs to avoid misappropriation. |
Our Business Development Strategies
Keeping in view the opportunities created and market trends across the
world, the following are our strategies to capitalize and take your company to the next
level.
• Cloud/SaaS- We seek to deliver capabilities that create seamless
experiences in public, private, and hybrid cloud, across PaaS, SaaS, and IaaS landscapes.
• CCM on cloud- Our modern, cloud-based CCM is a customer
communications and experience solution hosted on the cloud.
• Business Development, Sales, and Marketing- Our talent strategy
continues to be a key focus. We?ve made long-term investments in capability building
across business development, sales, delivery, and innovation; thereby supporting a healthy
pipeline, across geographies.
• New digital experiences – The need for improved experiences
is shaped by business agility, scaled innovation, and ecosystems. We have a strategic
focus on areas of relevance for our clients. The demand for new service and technology
offerings, including cloud solutions, marketing automation platforms, and chatbot
integration, is encouraging.
• Work with System Integrators and Partners to penetrate newer
markets, and newer geographies. We?re focused on building global partnerships to
improve our reach and leverage local relationships of our partners to accelerate growth.
• The Company?s industry-led IP solutions have garnered
strong resonance with customers, and the team remains dedicated to further developing and
scaling these solutions.
• Award-winning portfolio - The capabilities that we have built
over the past years, including customer communication management and data management, are
what large enterprises are looking for. Our market-leading capabilities in data and
analytics, low code, AI, automation, are enabling us to be a critical partner for our
customers.
• Driving growth going ahead, given cross-sell/up-sell
opportunities with our long-standing engagements, enhancement of product capabilities,
adding new clients, and winning large transformational deals
Market Potential: Gartner Predictions
• 80% of Executives Think Automation Can Be Applied to Any
Business Decision. One-third of organizations are applying AI across several business
units.
• 79% of Corporate Strategists See AI and Analytics as Critical to
Their Success Over the Next Two Years
• By 2026, as much as 75% of organisations will adopt a digital
transformation model predicated on cloud as the fundamental underlying platform.
• By 2024, Gartner expects 50% of new system deployments in the
cloud will be based on a cohesive cloud data ecosystem rather than on manually integrated
point solutions.
• The data management software (excluding DBMS) market grew by
7.9% in U.S. dollars in 2022, to reach $10.44 billion.
• Communication Service Providers are adopting composability
approaches, by investing in scalable technologies to accelerate business outcomes.
• By 2025, 50% of large organisations will have failed to unify
engagement channels, resulting in a disjointed and siloed CX that lacks context.
Recommendations
• Organizations today view cloud as a highly strategic platform
for digital transformation, which is requiring cloud providers to offer more sophisticated
capabilities as the competition for digital services heats up. In the current market,
hyperscale cloud providers are driving the cloud agenda.
• From the next generation of augmented user experiences and
beyond, data and analytics, these changes will require organizations to resource optimize,
accelerate change, drive innovation, and transform.
• Organizations need to maximize business value from ongoing AI
initiatives, optimize our resources, speed up change, and drive innovation.
• With customers readily adopting digital applications and
platforms for interacting with businesses, delivering contextual customer experience
across their customer journeys has become a key priority to drive customer engagement and
loyalty.
• Asbusinessescontinuetoscaletheirdigitalcommunication, driving
for that unified experience, it is imperative to focus on Customer Data, Personalization,
Journey Maps and to address Business siloed, environments.
**Source: Gartner
These factors emphasize the expanding scope of technology in
enterprises and reinstate rising growth opportunities in the future. With our AI-first
strategy, Intense is guided by that road map to help enterprises to build a competitive
edge, empowers professionals to quickly understand and act on data-driven insights to
improve engagement. To remain agile and keep pace with the dynamic technology landscape,
we have partnered with global leading players like AWS, Azure, and IBM and are engaging
with other players in this space.
Awards and Recognitions
Your Company continued its quest for excellence in its area of business
to strengthen its position in global markets. In doing so, several awards and rankings
continue to endorse your Company as a thought leader in the industry. Few of the Awards /
recognitions received by the Company during the year 2022-23 include:
Recognitions:
• UniServe™ NXT Digital Suite rated the best, ranked Number
One in Gartner Peer Insights 2022 by customers securing a 4.7 Rating out of 5.
• Intense Technologies achieves Leader Position in 2023 SPARK
Matrix for Customer Communications Management by Quadrant Knowledge Solutions.
• Intense Technologies positioned amongst AnyPrem Customer
Communications Management (CCM) Software Leaders for Telecom, Insurance, Public Sector and
Utilities verticals in the 2022Aspire CCM-CXM Leaderboard™.
• Additionally, Intense Technologies has been recognized as a
Leader in two other segments Vendor Hosted SAAS CCM and Communications Experience Platform
(CXP) for the Utilities and Telecom verticals in the same report.
• Intense Technologies positioned in the 2022 SPARK Matrix for
Customer Communication Management by Quadrant Knowledge Solutions.
Material developments in human resources / industrial relations,
including the number of people employed
Being a product company, our way of imbibing agility to our culture
attracts the best talent as they will be exposed to immense learning opportunities, key
responsibilities, and faster career growth.
We have the ability to attract and retain high-quality management and
technology professionals, and sales personnel globally and at scale.
Human capital
Our people are our biggest assets. The products and services we deliver
are of the highest standard and have won the trust of our customers. We continue our
endeavor to bring and hone the right talent to advance our business objectives. Our
success depends largely upon our highly skilled technology professionals and our ability
to hire, attract, motivate, retain and train these personnel.
We at Intense Technologies are also continuously transforming our
workforce to digital. The talent management levers help us maintain the right digital
talent mix, meet self-sufficiency in digital areas and better engage and retain our
talent.
As we prepare to thrive in the future, the new workplace will be a
hybrid one with distributed teams becoming more prominent. We expect that the change in
the workplace will encourage different workforce models that will help us connect,
collaborate, and create a culture of effective engagement, well-being, and productivity.
Recruitment
Our recruitment process is very stringent. We have built our talent
pool by recruiting students from reputed universities and colleges across India. We have
also recruited experienced, local sales and operational talent in UK and MEA regions. Our
rigorous selection process involves aptitude tests, technical and HR interviews to
identify the right talent. The selection process continuously evolves to include new
methods.
We constantly attract and hire leaders and middle management across the
globe across various new age and modern technologies.
Training and development
We are committed to providing opportunities to employees for growth and
development of their skills, knowledge, and competencies for improved job performance. The
competency development of our employees continues to be a key area of strategic focus for
us. Keeping in view of the organization?s strategy, global competition and changing
market trends, our L&D functions as a consulting partner for organizational
development by coordinating learning requirements with corporate objectives. We operate as
a hybrid culture, and training is being imparted to the employees in a hybrid model.
e-learning and gamification have a major role and we have adopted and adapted to a culture
of self-directed learning through our LMS, thus combining the best of both Digital and
Physical Learning. The focus of our training programs is to create a unique experience for
learners at Intense Technologies Limited that can enhance the relevance and effectiveness
of learning. We have launched new programs for our employees and enhanced our training
efforts in multiple areas. The past year saw close to 300 trainings being held for
employees across the organization.
Our LMS portal combines teaching, hands-on learning and assessments of
in-class training, so as to provide the employees with an enhanced learning experience. In
addition to the classroom training, the LMS allows the employees to access the training
courses at their convenience and complete the assigned courses from any location, ensuring
continuous learning and enhancing productivity. Our skill-based program has twin
objectives i.e. increasing the fulfillment of immediate digital skill requirements for
client projects and enriching the expertise of our global workforce in next-generation
technologies and methodologies.
Compensation
Our people receive competitive salaries and benefits. We have a
performance linked compensation program. At Intense, the work practices and values all
come together to give its employees a rewarding experience of working and contributing
here. In addition to the standard compensation and benefits, we strive to offer diverse
career experiences and platforms for creative contributions as well.
While we have not been immune to the impact of ‘The Great
Resignation? we have made necessary adjustments, significantly increasing wages to
attract and retain exceptional talent. We have strengthened our internal processes,
invested strongly in our people, leadership, and technology innovation to accelerate
growth, which has further added to our cost structure.
Financial overview
Revenue from operations
The Standalone revenue from operations increased to 86.08 Crs in FY
2022-23 from 80.02 Crs in FY 2021-22. The increase in turnover by 7.57% was made
possible with a suitable business strategy.
The Consolidated revenue of the Company in FY 2022-23, having gone up
to Rs 90.60 Crs in the year from 83.00 Crs by 9.16% of the previous year.
Profit after Tax
The Standalone profit after tax decreased to Rs 9.53 Crs in the FY
2022-23 as against Rs 15.64 Crs in the previous year. The company has invested in new
talent for enabling new segments of Services such as Cloud Services. These investments
will yield results in the coming years.
Financial Highlights
( In Crs)
|
|
Standalone |
|
|
Consolidated |
|
| Particulars |
2022-23 |
2021-22 |
% Increase/ (Decrease) |
2022-23 |
2021-22 |
% Increase/ (Decrease) |
| Sales |
86.08 |
80.02 |
7.57% |
90.60 |
83.00 |
9.16% |
| Other Income |
1.24 |
0.89 |
39.33% |
1.24 |
0.96 |
29.17% |
| Expenditure |
75.03 |
60.16 |
24.72% |
74.99 |
59.70 |
25.61% |
| Employee Cost |
41.40 |
37.49 |
10.43% |
45.66 |
41.21 |
10.80% |
| EBITDA |
14.06 |
22.17 |
-36.58% |
18.63 |
25.69 |
-27.48% |
| PBT |
12.29 |
20.75 |
-40.77% |
16.85 |
24.26 |
-30.54% |
| PAT |
9.53 |
15.64 |
-39.07% |
13.75 |
19.07 |
-27.90% |
| Basic EPS |
4.06 |
6.96 |
-41.67% |
5.86 |
8.49 |
-30.98% |
| Diluted EPS |
4.06 |
6.96 |
-41.67% |
5.86 |
8.49 |
-30.91% |
Future outlook
Technology is transforming businesses in every industry around the
world. In the past year and 2023, we saw emerging technologies, like generative AI, 5G,
Low Code No Code, shape the future of industries.
Intense offers a comprehensive range of capabilities that enable our
customers to gain a competitive edge. Our strategy revolves around uniting domains,
products, services, and partners to craft tailored solutions that yield optimal business
outcomes.
Our approach involves harnessing domain expertise, cutting-edge
technologies, strategic partnerships, and hyperscalers drive value for our clients.
Central to our ethos is cultivating enduring client relationships
rooted in shared visions and outcomes. We forge these connections through a well-governed,
co-managed engagement process. In the realm of IT Services, we offer a spectrum of
solutions, encompassing custom application development, re-engineering, cloud services,
talent services, managed services and data analytics.
In our IT Products division, our award-winning CCM solution is evolving
with marketing automation, and campaign management. Rather than standalone products, these
offerings synergize with our IT services portfolio to enhance client solutions.
As we chart our path forward, we remain focused on services and digital
engagements. We approach System Integration (SI) engagements selectively, directing our
resources toward opportunities where we can create the most impactful outcomes.
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