'Raipur, the most customer-friendly airport'

India Infoline News Service | Mumbai | July 16, 2017 09:49 IST

Raipur’s Swami Vivekananda Airport is once again ranked first in Customer Satisfaction, among 49 airports in the country, said an Aviation Ministry release on Friday.

Raipur’s Swami Vivekananda Airport is once again ranked first in Customer Satisfaction, among 49 airports in the country, said an Aviation Ministry release on Friday.

Raipur Airport achieved 4.84 score on a 5-point scale index in the latest CSI survey conducted by an independent agency for the period of January-June 2017, followed by Udaipur, Amritsar and Dehradun airports which have scored 4.75, 4.74 and 4.73, respectively.

Customer Satisfaction is one of the key performance objectives of AAI which is evaluated through Customer Satisfaction Survey conducted by an independent agency commissioned by the Airport Authority of India (AAI).  

The survey covers a wide range of parameters like transportation, parking, passenger facilities and cleanliness, etc.

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