Fusion CX Ltd Company Summary

Fusion CX Limited was originally incorporated as Xplore-Tech Services Private Limited as a private limited company through a certificate of incorporation dated February 25, 2004. The name of the Company was changed to Fusion CX Private Limited dated June 26, 2024 by the Registrar of Companies, Central Processing Centre. The name was thereafter changed to Fusion CX Limited upon conversion to a public limited company on March 13, 2025 via fresh Certificate of Incorporation issued by the Registrar of Companies, West Bengal at Kolkata.

The Company is a global BPO and customer experience partner, blending AI innovation with human empathy since 2004.The Company began business as a focused support operation has evolved into a global customer experience and business process outsourcing (BPO) partner, serving clients across telecom, utilities, retail, healthcare, BFSI, home services and technology-driven industries. As customer expectations and business complexity increased, the Company expanded beyond traditional voice support to offer omnichannel engagement, back-office services and AI-powered CX solutions.With a human and tech philosophy at its core, the Company blends deep domain expertise with a portfolio of proprietary AI tools to enable intelligent, multilingual, and omnichannel engagement at scale through a broad spectrum of generative AI-driven technologies that enhance customer engagement, operational efficiency, and digital transformation.The Company acquired 100% shares of HelpDeskNow Inc.; acquired 100% shares of OCurrance Inc. in 2012; acquired 100% shares of Phocus Contact Solutions Inc in 2013.

It launched a nearshore center in San Salvador, El Salvador in 2016; acquired SupportSave, LLC in 2018 and thereafter added a nearshore center in Kingston, Jamaica in same year. In 2019, further a nearshore center launched in Albania, Tirana in 2019. In 2020, it established a delivery centre in Morocco by acquiring a subsidiary, Finaccess BPO (Phoneo).

In 2021, the Company acquired 100% shares of Competent Synergies Private Limited. It further launched a nearshore centre in Medellin, Colombia in 2021. In 2022, the Company established new centres in Navi Mumbai, Maharashtra and Howrah, West Bengal, further set up new centers at Durgapur & Kalyani in West Bengal in 2023.

The erstwhile subsidiary, Competent Synergies Private Limited has got merged with the Company in 2024. In 2025, the Company has further established Centre in Siliguri, West Bengal. The Company acquired VA Platinum Offshoring Pty Ltd, entering Australia in 2026.

The Company came up with IPO by issuing 24,290,656 equity shares of Rs 1 each and raised funds aggregating to Rs 702 crore. The IPO comprise a fresh issue of 17,301,038 equity shares amounting to Rs 500 crore and the offer for sale of 6,989,618 equity shares amounting to Rs 202 crore on October 16, 2026.