Dhanlaxmi Bank Ltd Management Discussions

Global Economy

The global economy in FY 2024-25 witnessed a phase of cautious recovery amid lingering macroeconomic and geopolitical challenges. While growth remained moderate, signs of stability began to emerge across major economies.

Moderate Global Growth: The global economy expanded at an estimated 3.2%, reflecting resilience despite tight monetary conditions and geopolitical headwinds. Growth was led primarily by emerging markets and developing economies (EMDEs).

Divergent Regional Performance: Advance Economies experienced subdued growth (1.5% approx.) due to high interest rates, slowing consumer demand and residual inflationary pressures.

EMDEs registered stronger performance (4.1% approx.), supported by robust domestic demand and investment momentum in economies like India and China.

India remained the fastest growing major economy, with estimated GDP growth of (6.5-7% approx.), driven by strong private consumption, infrastructure investment, and services exports.

China posted a moderate recovery (5% approx.), supported by policy stimulus and industrial output, despite structural challenges in the real estate sector.

Inflation Moderation: Global inflation showed signs of easing across regions, aided by softer commodity prices and tightening measures taken in prior fiscal years. However, inflation in many economies remained above central bank targets.

Monetary Policy Shifts: Major central banks, including the US Federal Reserve and the European Central Bank, signaled a transition from aggressive rate hikes to a more accommodative stance in the latter half of FY 2024-25, as inflation came under control.

Trade and Supply Chains: International trade volumes recovered modestly. Global supply chains continued to stabilize, although strategic realignments such as “China+1” and regional sourcing gained momentum.

Geopolitical and Climate Risks: Geopolitical tensions in Eastern Europe and the Middle East, along with climate related disruptions, continued to pose risks to global food and energy security. These challenges underscored the need for resilience and sustainability in policy frameworks.

Indian Economy

India continued to demonstrate strong macroeconomic fundamentals in FY 2024-25, emerging as one of the fastest growing major economies globally. Despite global uncertainties, the domestic economy remained resilient, supported by robust consumption, public investment, and a steady improvement in business sentiment.

Strong GDP growth: Indias GDP grew at 6.5% during FY 2024-25. The growth was broad based, with notable contributions from services, manufacturing and public infrastructure spending.

Resilient Domestic Demand: Private consumption remained a key driver of growth, particularly in urban markets, supported by stable employment levels, improved rural demand, and rising discretionary spending.

Infrastructure and Capital Expenditure: Government led Capital expenditure continued to play a catalytic role in economic revival, with significant investments in roads, railways, ports, energy and digital infrastructure.

Industrial and Manufacturing Performance: The PLI (Production linked Incentive) schemes and supportive policy environment drove increased manufacturing activity, especially in electronics, automotive and pharmaceuticals.

Services Sector Momentum: The services sector, particularly IT, financial services, travel and hospitality, recorded strong performance, benefiting from both domestic and export demand.

Inflation and Monetary Policy: Headline Inflation remained manageable, averaging around 4.6% in FY 2024-25 aided by stable food prices and monetary tightening in prior years. The RBI maintained a cautious policy stance to balance growth and inflation control.

External Sector Stability: Merchandise exports saw moderate growth despite global trade headwinds.

Foreign exchange reserves remained healthy, supporting currency stability.

The current account deficit narrowed due to strong services exports and remittance inflows.

Financial Sector Health: The banking sector continued to strengthen, marked by improved credit growth, declining NPAs, and healthy capital adequacy ratios.

Key Reforms and Digital Push: Reforms in labour, taxation, digital governance, and ease of doing business continued to enhance the investment climate. Indias digital economy expanded rapidly, supported by widespread fintech adoption and government backed platforms (e.g., UPI).

Kerala Economy:

Keralas economy exhibited a steady recovery and expansion during FY 2024-25, supported by strong performance in services, a revival in tourism, continued remittance inflows, and public investment in infrastructure and social welfare.

GSDP Growth: Keralas Gross State Domestic Product (GSDP) is estimated to have grown by 6.8% -7.2% in FY 2024-25, reflecting resilience in key sectors such as tourism, services, healthcare, and IT.

Service Sector Dominance: Services continued to dominate the state economy, contributing over 65% of GSDP. Growth was led by tourism revival post pandemic, aided by aggressive promotion and improved infrastructure, expansion of healthcare and education services and growth in IT and knowledge-based industries, especially in hubs like Technopark (Thiruvananthapuram) and Infopark (Kochi).

Agriculture and Allied Sectors: Agricultural growth remained modest due to climate related uncertainties and land constraints. However, allied sectors such as fisheries and animal husbandry showed stable performance, supported by state schemes and cooperatives.

Industrial and Infrastructure Development: Keralas industrial growth was moderate, with a continued focus on MSMEs, food processing, and green industries. Major infrastructure projects such as Vizhinjam Port and urban mobility initiatives progressed during the year.

Remittances and Consumption: NRI remittances continued to play a crucial role in household consumption and real estate activity. The inflow of funds from the Gulf and other regions remained strong, supporting rural demand and financial liquidity.

Social Sector Investment: Kerala maintained high investment in public health, education, and welfare programs, reinforcing its model of inclusive development. The state also advanced its digital governance and e-governance initiatives.

Employment and Skill Development: Employment generation remained a focus area, with increased attention to skilling, youth entrepreneurship, and start-up support. The Kerala Knowledge Economy Mission played a key role in driving digital and freelance employment.

Fiscal Position: The state continued to face fiscal challenges due to high committed expenditures, but efforts were made to enhance tax collection and rationalize spending. The fiscal deficit was maintained within reasonable limits through Central support and borrowing.

Regulatory Measures and Monetary Policies

Bank regulation involves the development and enforcement of guidelines and restrictions by government authorities or central banks to oversee banking institutions. These regulations are designed to ensure consumer protection, operational transparency, and the overall stability of the financial system.

A robust financial system is crucial for the economic health of any country, and banks play a central role in this system. Regulations help define the boundaries within which banks operate, ensuring they function efficiently and responsibly. These rules not only govern the operations of financial institutions but also establish a framework for their regulation and supervision, contributing to a stable and trustworthy banking environment.

Financial Performance of Bank

The Bank declared a net profit of Rs66.64 Crore for the year ended March 31, 2025 as against Rs57.82 Crore during the previous year. Total business of the Bank as on 31.03.2025 stood at Rs28219.11 Crore as against Rs24687.21 Crore as on 31.03.2024. The total deposits of the Bank stood at Rs16013.45 Crore and gross advance stood at Rs12205.66 Crore as on 31.03.2025. Gross NPA and Net NPA percentage stood at 2.98% and 0.99% respectively in the current year against 4.05% and 1.25 % respectively in the previous year. CRAR as on 31^st March, 2025 was at 16.12% against 12.71% as on 31^st March, 2024.

Pursuant to Schedule V of the SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015, the details of ratios and the details of any change in Return on Net Worth as compared to the immediately previous financial year are given below:

			Variance
Ratios	Mar-24	Mar-25
			in %
Operating Profit Margin
	5.09%	6.39%	25.54%
(Note 1)
Operating Profit as a
percentage to Working	0.43%	0.56%	30.23%
Funds (Note 1)
Return on Net worth
	7.13%	5.65%	-20.76%
(Note 2)

1. Operating Profit Margin and Operating Profit as a percentage to Working Funds: The ratio improved due to higher Net Interest Income and Non-Interest income. The Banks overall business increased by 14.31%, i.e., from Rs24687 Crore to

Rs 28219 Crore.

2. Return on Net worth: Although net profit for the year increased from Rs57.82 Crore to Rs66.64 Crore, the return on net worth declined due to increase in net worth by Rs368.60 Crore, primarily on account of capital infusion.

Strategies of Bank

The Bank continues its focus on profitability, asset quality, resilient loan book focusing on robust retail liability portfolio, optimum organizational structure and technology initiatives to achieve the business goals.

Comprehensive Product Suite and Customer-Centric Approach

Dhanlaxmi Bank offers a wide range of financial products tailored to meet customer needs at various stages of life, including home, agriculture, personal, education, gold, and vehicle loans. Its portfolio also includes Corporate and MSME loans, alongside non-financial services such as financial literacy and livelihood programs. With 98 years of experience, the Bank focuses on underbanked and underserved customers, particularly within the MSME segment. Its customer-centric strategy has fostered strong retention rates, establishing the Bank as a ‘one-stop shop for financial needs.

Technology-Driven Operations with a Digital Edge

Dhanlaxmi Bank continuously enhances customer experience through its advanced digital platforms, offering internet and mobile banking, bill payments, Credit Cards and VISA & RuPay debit cards. The majority of banking transactions, such as remittances and utility payments, are conducted digitally. The Banks onboarding process is largely digitalized, improving efficiency and customer engagement. Technology-driven automation in areas like credit assessment further supports accuracy and consistency.

Streamlined Credit Assessment and Risk Management

The Banks focus on secured lending, backed by conservative loan-to-value ratios, helps minimize delinquencies and credit losses. As the primary banker for most customers, it has comprehensive visibility into customer cash flows, enabling more accurate credit assessments. Dedicated customer relationship teams maintain close engagement with clients, improving collections and asset quality. This, combined with decentralized loan sanctioning and data analytics, supports a risk-based lending model.

Integrated Risk and Governance Framework

Dhanlaxmi Banks integrated risk management framework covers key risks such as credit, operations, liquidity, market, cyber, and reputational risks. The Bank adopts a risk-based oversight model, with clear risk ownership across all functions. Supported by functional risk committees, it ensures robust management of risks. Credit decisions, particularly for unsecured loans, are automated to reduce human errors. IT systems are leveraged to control operational risk, including fraud detection.

Experienced Leadership with Strong Industry Expertise

Dhanlaxmi Banks Board comprises experienced professionals from diverse business backgrounds, many of whom have held senior roles in renowned financial institutions. The senior management team is skilled in scaling financial services organizations, providing strategic leadership that drives sustainable growth.

Our strategic themes and goals are as follows:

1. Capital Optimization and Conservation: Efficient utilization of capital and conserving resources to achieve sustainable growth.

2. Organizational Structure Enhancement: Strengthening our organizational structure to increase agility, improve decision-making, and enhance overall performance.

3. Business Model Optimization: Through analysis of market trends and customer needs, business model is optimised to identify areas for improvement and growth opportunities. Additionally, new products and services that align with our business strategy are introduced to improve the product mix.

4. Future-Proof Customer Profile Creation: Creating a customer profile that aligns with our business strategy and is future-proof, taking into consideration changing market trends and evolving customer needs.

5. Governance and Process Improvement: Strengthening our governance processes to evolve compliance and risk culture, improve transparency, and increase accountability.

6. Evolve Compliance and Risk Culture: Strengthening our risk management and monitoring processes to promote a culture of compliance and risk awareness throughout the organization. This will include enhancing our risk management framework, identifying and mitigating potential risks, and improving the overall resilience of our business.

7. Improved Operational Efficiency: Streamlining and optimising our operational processes to reduce costs, improve efficiency, and increase customer satisfaction.

8. Leveraging Technology to Augment Business: Leveraging technology to augment our business and create a competitive advantage by improving operational efficiency, enhancing customer experience, and unlocking new growth opportunities.

9. Environmental, Social, and Governance (ESG) Integration: Integrating ESG considerations into our business strategy, decision-making processes, and operations to promote sustainable practices, reduce our environmental impact, and enhance our social responsibility. We will prioritize transparency in reporting, engage with stakeholders on ESG issues, and align our values with the United Nations Sustainable Development Goals. By integrating ESG considerations into our business, we aim to create long-term value for our stakeholders and contribute to a sustainable future.

Way Ahead

Bank has several strengths, including a loyal and satisfied customer base, a stable CASA ratio, a good brand presence in South India, a robust technology setup for future expansion, and strong investor base. Leveraging on the above strengths, Bank would focus on following to improve profitability and there by stakeholder value:

• Focusing on Retail and MSME segments to mitigate impact of corporate investment slowdown and to boost interest revenue

• More Corporate relationship for a strong CASA ratio

• Business growth through digital channels

• Leveraging of Fintech opportunities

• Strengthening our risk management and governance processes to ensure compliance and accountability

• Implementation of digital learning platforms

• Leadership training and reskilling

• Strengthen internal cyber awareness programmes and enhanced governance

Different Functions of Bank are as follows:

Business Development and Planning

The Business Development and Planning function plays a critical role in driving growth, expanding market presence, and ensuring strategic alignment with the organizations overall goals.

The Bank conducts in-depth market analyses to uncover growth opportunities by assessing customer needs, competitor strategies, and emerging industry trends. These insights inform the development of comprehensive business strategies aimed at capitalizing on identified opportunities.

Innovation is a key focus, with the Bank identifying market gaps and conceptualizing new financial products and services that address customer demands and enhance competitiveness. Strategic partnerships and alliances with fintech firms, service providers, and other businesses are actively pursued to broaden service offerings and access new customer segments. The department negotiates and manages these relationships to maximize mutual benefits.

Sales performance is continuously monitored to identify opportunities for upselling and cross-selling. The department also implements measures to achieve revenue targets, including the development and execution of effective sales strategies and marketing campaigns to promote the Banks products and services.

While pursuing growth, the department conducts rigorous risk assessments to mitigate potential threats and ensure regulatory compliance. Budget preparation and financial planning are conducted in close coordination with finance teams to align with business objectives. Financial performance is tracked through variance analysis, enabling strategic adjustments to maintain stability and profitability.

Bank ensures all business development activities comply with legal requirements and industry regulations, maintaining the banks reputation and integrity adhering to regulatory guidelines and standards.

Customer Relationships Management

Bank has implemented Customer Relationship Management strategies to enhance customer satisfaction, retention, loyalty through personalized services, targeted marketing campaigns, building and maintaining strong relationships with customers.

Public Relations and Publicity

To connect with its customers and to create awareness regarding products and services, Bank continues its publicity and marketing efforts by way of social media, localized and regional initiatives. Bank foster relationships with key stakeholders, and decision-makers, which can lead to business opportunities and market insights with the active participation in industry events, networking forums, and community engagements.

Government Initiatives

Bank was empanelled for conducting Government Agency Business and facilitating collection of direct and indirect Taxes. Bank has successfully integrated with Goods and Services Tax Network (GSTN) for collection of Goods and Services Tax (GST), the Income Tax payment services through online (RIB & CIB) and offline (over the counter) modes and Customs Duty payments through online mode. The Bank became the first Kerala-based Bank to introduce GST collections through UPI mode.

Banks association with Kerala State Welfare Corporation for Forward Communities for financing the poor and marginalized people among the forward communities of the State of Kerala. Government of Kerala empanelled the Bank for Contractors Bill discounting facility through Digital Platform.

Financial Inclusion

Financial inclusion envisages inclusive growth by reaching the unreached, unbanked and under-banked areas. It guarantees access to basic financial products and services to all especially those in vulnerable sections of the society at an affordable cost and in a transparent manner.

Bank has engaged 4 Financial Literacy Centres in the state of Kerala and conducted 480 Financial Literacy awareness campaigns during the financial year 2024-25, to provide basic banking knowledge to people across various parts of the Society. The Department of Financial Services (DFS), under the Ministry of Finance, Government of India, has released the Score Card for the Financial Year (FY) 2024·25. In this assessment, Bank has been assigned a score of 58 marks, securing the 19th position among the evaluated Banks.

Financial Inclusion remains a key focus area of Department of Financial Services, with initiatives like the Pradhan Mantri Jan Dhan Yojana (PMJDY), Pradhan Mantri Jeevan Jyoti Bima Yojana (PMJJBY), Pradhan Mantri Suraksha Bima Yojana (PMSBY) and Atal Pension Yojana (APY)making significant strides.

Bank actively promotes APY, PMJDY, PMSBY and PMJJBY so that all sections of society have access to basic banking services, insurance, and pension schemes. APY provides Government backed pension scheme to the unorganized sector. The PMSBY scheme is a Personal Accident Insurance Scheme, offering protection against death or disability due to accident and PMJJBY schemes is a government backed insurance scheme offering Rs2 lakh life insurance cover for death due to any reason. PMJDY is a National Mission on Financial Inclusion encompassing an integrated approach to bring about comprehensive financial inclusion of all the households in the country. The plan envisages universal access to banking facilities with at least one basic banking account for every household. As on March 31, 2025, Bank has opened 116180 PMJDY accounts.

Bank engaged 16 Business Correspondents and 1 Corporate Business Correspondent for effective implementation of financial inclusion programmes, to reach the banking services in sub service areas of a branch.

Micro credit (SHGs Bank linkage):

The micro credit has emerged as cost effective and conducive platform for providing financial services to the poor people. Our bank is partnering with well accepted Non-Governmental Organization (NGO) to deliver credit assistance to SHGs and JLGs. This association has enabled the bank to drive financial inclusion programmes and priority business in rural areas. As of March 31st 2025, 11950 SHGs and 461 JLGs are being credit linked with outstanding of Rs637.49 Cr and Rs3.97 Cr respectively.

Banks Operations at Sabarimala

The Bank has been the principal bankers to Travancore Devaswom Board since 1970s. Bank is fortunate to become the Banker to Lord Ayyappa and the temples administered by TDB in a spirit of public service. Since then, the Bank has been extending the best of services to Sabarimala and other temples under TDB. Bank opens a seasonal branch at Sabarimala to facilitate banking services at Sabarimala and handles the prasadam distribution counters at Sannidanam and Pamba during Mandalam and Makaravilakku season and monthly poojas.

Associate Products Distribution

Associate Products Division handles distribution of third-party products, its functioning and execution. Bank has entered into agreement with leading Life Insurance, General Insurance and Mutual Fund Companies for distribution of their products. Bank has arrangement with Bajaj Allianz Life Insurance Company and Canara HSBC Life Insurance Company for Life Insurance Products, Bajaj Allianz General Insurance Company Limited and SBI General Insurance Company Limited for general insurance products and HDFC Life Insurance for insurance of SHG Members. Bank tied up with SMC Global Securities Limited and Religare Broking Limited for providing share trading facilities to the customers.

Credit Sanction

During FY 2024·25, the Credit Sanction Department played a pivotal role in strengthening the Banks credit portfolio and asset quality. The department successfully onboarded and maintained high-quality loan assets with acceptable risk profiles, ensuring sectoral and geographical diversification in line with internal exposure norms. A continued emphasis was placed on securing adequate returns on assets while maintaining transparency and efficiency in the sanctioning process. The department adopted a robust risk-return evaluation model, aligning with industry best practices and contributing to the Banks objective of sustainable and responsible credit growth. The Department also prioritized knowledge dissemination and capacity building and conducted in house training programs to enhance understanding of credit assessment techniques and due diligence practices.

Credit Administration & Monitoring

Credit Administration & Monitoring (CAM) plays a vital role in safeguarding the Banks credit portfolio and ensuring the quality and sustainability of sanctioned exposures. This function is central to the post-sanction credit lifecycle, encompassing the timely disbursement of loans, creation of security, and ongoing monitoring of account conduct. CAM ensures adherence to sanction terms, maintains the integrity of asset quality, safeguards securities charged to the Bank, and identifies irregularities through continuous coordination with branches.

Proactive remedial actions are undertaken to prevent potential slippages, thereby strengthening control over credit risk. As part of its risk mitigation framework, the Bank has implemented a robust Early Warning Signals (EWS) system. These signals help in the early detection of incipient stress or potential fraud in borrower accounts · allowing for timely intervention before accounts deteriorate into NPAs.

The Bank has also deployed automated tools and MIS platforms to support data-driven monitoring, enhance operational efficiency, and enable real-time insights into borrower behaviour. This includes monitoring changes in customer transaction patterns to flag and alert for potential fraudulent activities.

Over the two-year period ending 31st March 2025, the Bank has witnessed notable improvements in asset quality. The SMA ratio, as a percentage of gross advances, has improved from 1.77% to 1.65%, reflecting the effectiveness of enhanced monitoring mechanisms. More notably, SMA-2 accounts · which indicate higher credit risk and possible slippages · have declined sharply from 0.48% to 0.33%. This positive trajectory underscores the success of the Banks proactive recovery efforts and a strengthened credit risk management framework.

Non-Performing Assets Management

Our Bank has shown consistent improvement in NPA management in recent years, reflecting strong recovery efforts and prudent credit monitoring. During the financial year 2024·25, our Bank demonstrated significant progress in managing its NPAs, reflecting enhanced asset quality and effective credit risk management. The Bank achieved a notable reduction in its Gross Non-Performing Assets (NPAs), bringing the figure down from Rs421.21 Crore to Rs364.11 Crore. Consequently, the Gross NPA ratio improved to 2.98% as of March 2025, compared to 4.05% in the previous year. The Net NPA ratio also saw a positive shift, declining to 0.99% from 1.25%. This achievement is particularly noteworthy as it underscores the Banks sustained focus on asset quality, recovery efforts, and early resolution of stressed accounts·even in the face of continued macroeconomic challenges.

Finance & Accounts

The Finance & Accounts Department is a critical component of our organization, responsible for managing financial operations and ensuring compliance with regulatory requirements. Key functions include:

1) Financial reporting: Preparation of Balance Sheet, Profit & Loss Account, schedules and ensuring timely reporting

2) Regulatory compliance: Filing returns with RBI (SLR, CRR, Audited Financials related etc.)

3) Taxation: Managing TDS/TCS, GST related payments and filing returns and ensuring compliance of other related requirements

4) Audits: Appointing Statutory Branch & Central Auditors and managing Audit processes, timely completion of audit and reporting including LFAR

5) Financial Transactions: Centralized Booking of Expenditures

- Capex & Opex, DEA Fund transfers, DICGC Premium Payments etc.

6) Fixed Assets: Maintaining accurate records of Fixed assets and calculating depreciation as per extant norms

7) Litigation & Compliance: managing taxation related litigations of the Bank.

Treasury

Our treasury department efficiently manages our funding position and ensures compliance with regulatory reserve requirements. Bank invest in sovereign and corporate debt instruments, equities, commercial paper, mutual funds, and other money market instruments to manage short-term liquidity. Additionally, based on our Board approved treasury management policy, Bank adhere to intra-day, overnight, and monthly gap limits, and our exposures remain within these limits. We also engage in proprietary trading, liquidity management, and booking forex forward contracts for our customers.

The Banks Investment portfolio as on 31 March 2025 was Rs3955.15 Crore consisting of Rs3623.31 Crore SLR instruments and Rs331.84 crore non SLR instruments. In domestic treasury operation, the yield of investment portfolio was 6.23%. During the year ended 31.03.2025, there was appreciation of investment both under SLR and non SLR categories. Treasury booked a trading profit of Rs13.19 Crore during the Financial Year vis-?-vis trading loss of

Rs2.29 Crore during the previous Financial Year. Aggregate profit for Treasury for the financial year was Rs49.65 Crore.

Infrastructure Management

Infrastructure department takes care of Management of Premises, Fixed Assets, Security & communication equipment, etc., and getting infrastructure related works done. Bank has adopted various measures to curtail rental and operational expenditure. Bank has undertaken shifting of branches to new premises as a part of rent reduction and renovation as part of facelift. Major activities undertaken during the FY 2024-25 are as follows:

• 10 branches have been successfully relocated to new premises bringing more facility and visibility to branches

• Entire branch refurbishment undertaken in 10 branches to have more convenience for employees and customers

• Emphasis has been placed on sustainability by installing a Solar Power system at one of our branches

• Various branches actively participated in the “Plant4Mother” campaign by planting saplings

• “Swachhata Drive 2024” undertaken during October to December 2024 towards cleanliness drive and upkeep of premises with active participation of all branches.

Operations

Operations Department of the bank ensures smooth financial operations of the banks primary activity of opening accounts and releasing of loans. It works towards better efficiencies, controls, compliance and ensures KYC guidelines are adhere to, while keeping the customers accounts operational. The sub-functions of the operations department are as follows:

1. Cash Management and Currency Chests

Manages Cash holding at Branches and Currency Chests and ensure that it is kept at adequate and optimum levels. Cash transactions are maintained in line with the banks policies and stipulations of RBI.

2. Regional Processing Centers

Bank operates Regional Processing Centers at Thrissur and Chennai, which help the branches in account opening, processing of various customer request related to their accounts with the bank. RPC - Chennai in additions undertakes cheque clearing.

3. Central Processing Centre

Manages Electronic Payments & Settlements like RTGS, NEFT, NACH, DBT. The department facilitates timely opening of loan accounts. They also provide logistics for supply of cheque book, debit card etc.

4. Depository Participant Operations

Bank is a depository participant of National Securities Depository Limited since last two decades. Bank handles Depository participant activities in compliance with SEBI Regulations, NSDL Bye Laws and NSDL Compliance and Operations Manuals. Insta Demat Account opening, bidding of IPO and right issue for the customers through BSE & NSE portals and Sovereign Gold Bonds related operations are also undertaken.

5. Branch Banking Operations

To facilitate the smooth functioning of the branches, Circulars/ SOPs/Desk Cards / Learning series, etc are issued on need-to-need basis.

6. Offsite Surveillance

Bank implemented an Offsite Surveillance System to implement an internal control system centrally to monitor the financial transactions on daily basis to analyse the exceptions and deviations. The Offsite Surveillance System also monitors other alerts and exceptions, in order to prevent and detect any type of abnormal activity carried out.

7. Trade Finance Operations

Bank offers an array of Trade Finance products and services to exporters and importers through a well-equipped branch network that operates from 14 States and 2 Union Territories. The entire back-end trade finance operations are centralized. The objective is to ensure error free & TAT based processing of transactions.

8. Customer Care Division

Our Banks customer care centre functions, 24x7 with primary unit in Chennai and Business Continuity Management (BCM) unit in Thrissur. Customers can reach our customer care team for all their queries, requests and complaints related to our Banks products and services by calling 044-42413000 / 1800 425 1747 or by mailing to customercare@dhanbank. co.in. For the immediate processing of any fraudulent transactions, customers can reach the team by mailing to support@dhanbank.co.in. All the basic facilities like account balance inquiry, account statement, cheque book requests, etc., are provided through automated IVR services also.

Information Technology

Bank has made strides in enhancing its technology strategy with a strong emphasis on modernizing its core systems, redesigning customer experiences and forming collaborations, within various ecosystems. The volume of digital transactions of the Bank scaled to 88% of the total transactions.

Bank continues to invest in digital transformation, analytics and paper-less technologies to improve efficiency in internal and customer facing touch points.

Awards & Recognitions in Technology front:

• “ET NOW Top 100 BFSI Tech Leaders 2025” at ET Now Awards · Mumbai, March 2025.

Continuing our commitment to optimize business growth and delivering industry-leading services to our valued customers, the Bank has introduced a variety of technology products and services in the financial year 2024-25, as detailed below:

• Bank has integrated with eTax payment platform to make Direct Tax (Income Tax) payment for our customers. This facility is available to all Internet Banking users with transaction facility and also across the branches for walk-in customers.

• Launched new customer on-boarding application.

• Various enhancement in UPI system · UPI International, UPI Autopay, UPI Lite etc

• E-mandate enabled through Aadhaar/PAN /Customer ID

• Introduction of Online UPI Blocking Option: Through this online feature, customers can block the UPI facility by sending an SMS.

• Payments Beneficiary Name Lookup: A new feature has been introduced in Retail Net Banking, Mobile Banking Application and CBS screen to verify beneficiary details before initiating other bank fund transfers (NEFT/RTGS) by entering the account number and IFSC code. It helps to validate the beneficiary information.

• New Features implemented in RIB & MB (Android & iOS): RIB & MB platform has been enhanced with new features which includes - Home Loan Interest Certificate, Credit Card · Raise Auto Debit Register, Deposit Calculator (TD & RD), TDS Certificate, Subscription of E -Statement, Loan Repayment (Within Bank), Loan EMI Calculator, Cheque Book Details Inquiry.

• Introduction of Loan Repayment in Corporate Net Banking: Our Corporate customers can now repay Loan through Corporate Net Banking.

• Loan Repayment through UPI: Our customers can now repay their loan using the Loan Account Number and IFSC via any available UPI application, including BHIM DLB UPI / Dhan Smart and other third-party UPI apps.

• Implemented various security features in both Retail Internet Banking & Mobile Banking like beneficiary addition limit and transaction count limit.

Alternate Channels

During the FY 2024-25, several key operational and technological initiatives were undertaken to optimize costs, enhance service delivery, and strengthen our digital payment infrastructure.

The Alternate Channels Department is responsible for the deployment, maintenance, and support of Automated Teller Machines (ATMs) and Cash Recycling Machines (CRMs). As on March 31, 2025, the Bank has deployed 282 ATMs/CRMs across the country. As part of the branch shifting exercise, seven ATMs were relocated to their respective new branch premises. This relocation ensured that customers continued to have uninterrupted access to cash withdrawal facilities at the most convenient locations aligned with branch operations. Additionally, six offsite ATMs were strategically closed and moved to onsite locations within branch premises. This decision was aimed at significantly reducing recurring rental, maintenance, and security costs associated with operating ATMs at external sites, while improving operational control. To further improve cost efficiency, the Cash Replenishment & Administration (CRA) handling of 28 ATMs was transferred to their respective branches. This decentralization allows branches to directly oversee ATM cash management, resulting in faster response times for replenishment and issue resolution, as well as reduced reliance on centralized vendor services.

On the technology front, the Debit Card Switching Platform was upgraded from SP02 to SP24 version. This upgrade enhances transaction processing speed, strengthens system security, and ensures compatibility with the latest payment industry standards, thereby improving the overall customer experience. During the financial year 2024·25, the bank recorded a total of 7,136,917 debit card transactions amounting to approximately Rs2,712 Crore.

In line with our focus on digital payments, 1,636 new Sound Box devices were installed at merchant outlets. These devices provide instant audio confirmation of successful transactions, boosting merchant confidence and reducing payment disputes. Alongside this, 428 new Point-of-Sale (POS) machines were deployed, expanding our merchant acquiring network and promoting cashless transactions.

Furthermore, the white-labelling of Payment Gateway services was implemented through partnerships with BillDesk and NTT Data. This initiative allows the bank to offer online payment solutions under its own brand, strengthening brand visibility, enhancing merchant trust, and creating new revenue opportunities in the e-commerce space.

The reconciliation process for all major digital banking channels, including UPI, IMPS, DCRS, and IBOPS, was successfully managed during the review period. This involved ensuring complete accuracy, settlement, and verification of high-volume transactions across platforms. In total, transactions amounting to over Rs40,000 Crore were reconciled, reflecting the robustness of our systems, the efficiency of our operations team, and our commitment to maintaining seamless and error-free digital payment services for customers.

Collectively, these initiatives demonstrate our commitment to operational efficiency, technological advancement, and customer-centric service delivery.

Credit Cards

Bank has its own credit card product branded as “Dhan Namaste” and is issuing globally valid Platinum VISA cards to its existing customers. To enhance the customer convenience, during the current fiscal, Bank has integrated Bharat Bill Payment System for the credit card bill payments to facilitate immediate credits of remittance. Bank has also introduced multiple billing date for customer convenience. Bank is now a PCI-DSS certified entity which ensures international security standards. Bank also extends value-added services like complimentary airport lounge access, additional reward points during festival seasons and attractive EMI options for our credit card customers.

Information Security

The Information Security function plays a vital role in ensuring the Confidentiality, Integrity and Availability of our customer data. This responsibility is carried out by interacting with various committees and stakeholders and also by preparing plans, proposals, policies, procedures and guidelines. Education, Awareness and Promotion of Information Security initiatives across the bank are regularly done.

During the Financial year 2024-25, Information Security following measures were implemented to strengthen our cybersecurity posture, including:

- Conducting regular Security Testing (Vulnerability assessments and Penetration testing) to identify and remediate potential security risks

- Implementing advanced security solutions to detect and prevent cyber threats

- Developing and conducting employee awareness programs to promote cybersecurity best practices

- Collaborating with law enforcement agencies to stay informed about the best practices to counter emerging cyber threats

As per the RBI guideline on Cyber Security Framework, Bank has formulated Cyber Security Policy, Information Security Policy, Digital Payment Security Policy, Business Continuity Policy, IT Outsourcing Policy and Cyber Crisis Management Plan, all of which are reviewed annually. The Bank has been implementing the guidelines from RBI on Cyber Security Framework. The Bank also conducts and participates in cyber security drills to continuously finetune its incident response mechanisms.

Bank has also established a robust incident response plan to ensure prompt and effective response to any security incidents. Endpoint Detection and Response (EDR) has been implemented to detect and react against the Ransom ware attacks. Our commitment to Information security is unwavering, and we will continue to invest in our people, processes, and technology to ensure the security and trust of our customers assets.

Due to the advent of Digital Banking age, the approach of customers to avail banking services are changing at different scenarios. Presently, customers prefer to transact using the digital banking channels round the clock to perform their banking services. Diversified channels of banking like Internet banking, Mobile banking, ATM, POS pursue different types of frauds. Our Bank has implemented a Real time Fraud Monitoring mechanism to mitigate the fraud risk and reduce financial loss to bank by integrating all payment channels.

The Bank is certified with ISO/IEC 27001:2013, for Information Security Management System since 2019. This certification is the assurance that our Bank is in line with the cyber security standards. Bank has also been certified with PCI DSS which provides a commitment to the stakeholders on the security of sensitive cardholder data, such as credit/debit card numbers, expiration dates and security.

Internal Audit

While the business continues to grow with the advent of emerging technology, evolving business models, dynamic regulatory environment, cyber security, data privacy and the changing needs of the customers, it is critical that a strong control framework is maintained across all functions of the Bank. Internal Audit function of the Bank plays a critical role in ensuring a strong control framework and provides vital assurance to Board and supervisors as to the quality of banks internal control mechanism. Internal Audit also ensures prompt reporting of Internal control deficiencies and effectiveness of risk management functions. The Reserve Bank of India has brought about continuous changes in the Internal Audit framework so as to align it with international practices and to build robust controls to enhance governance, regulation and supervision. Bank has meticulously implemented the directives of the regulator. Internal audit function of the Bank has sufficient authority, stature, independence, thereby enabling internal auditors to carry out their assignments with objectivity. Adequate training has been provided to all internal auditors and audit staff at premium training institute such as NIBM, IIBF etc. During FY 2024-25, 179 Branches and 7 Business Units of the Bank were covered under Risk Based Internal Audit (RBIA) by internal audit department. 57 Branches and 18 Business units were brought under concurrent audit coverage. Surprise inspections were conducted in all the Branches with a frequency of once in a quarter. Currency chest inspections were conducted on a bi-monthly basis. The Information System Audit wing of the Bank strive for ensuring alignment of Banks Information Security and Information Technology Objectives with Corporate objectives with an aim to provide safe and secure Digital banking environment to all stakeholders. During the FY 24-25, IS Audit was conducted for Data Centre, DR Site, Delivery channels, CBS and various critical applications. The officials of IS Audit wings were undergone periodic trainings to acquaint with the rapid changes in the technology and regulatory environment.

Irregularities observed in the various audits are first reviewed by the Audit Committee of Executives (ACE). Significant audit findings are reviewed by the Audit Committee of Board (ACB). The Audit Committee of the Board provides directions and advises the audit team on corrective actions. ACB also reviews the adequacy of the internal audit function, including the reports and frequency of audits, etc.

Vigilance Department

Vigilance function of the Bank aims to attain high level of integrity in Systems and Procedure by creating Awareness and developing Commitment and Probity at all levels, contributing high standards of efficiency and professionalism. Vigilance function is responsible to ensure that public money is not misused by delinquent elements by using/misusing the loopholes in the systems and procedures.

Bank is having a well-defined and comprehensive Board approved Policy, being reviewed annually by the Board of the Bank. Bank is having a Whistle Blower policy with an objective to conduct the affairs of the Bank in a fair and transparent manner by adopting highest standards of professionalism, honesty, integrity and ethical behaviour. ‘Whistle Blower Policy provides a mechanism for employees/ stakeholders to report the instances of corruption, misuse of Office, unethical behaviour, actual or suspected fraud or violation of the Banks code of conduct, failure to comply with existing rules and regulations resulting in financial loss / operational risk, loss of reputation etc., detrimental to Depositors / Public Interest. The Department is responsible for conducting investigation, wherever necessary, based on the complaint/input from the Whistle Blowers. This is in addition to the Protected Disclosure Scheme framed in tune with the RBI directions.

Bank sensitizes the officials about the need of a robust appraisal and effective credit monitoring mechanism during the entire cycle of the loan account and precaution to be taken while performing duties in day-to-day activities to avert the risk of fraud. Root Cause Analysis of Frauds reported are conducted and wherever system flaws/control weakness are identified, control measures are suggested.

Observance of Vigilance Awareness Week 2024.

In connection with the observance of Vigilance Awareness Week 2024, Bank had initiated various activities to create awareness among staff members as well as general Public. Our bank has started observing Vigilance Awareness Week by taking integrity pledge by all the staff members at Head office, Regional offices & branches on 28.10.2024 and a Handbook on Preventive Vigilance namely “ VIGIL-2024” was also released and copy of the Book was circulated among branches and controlling offices in order to handhold the staff members the need to promote concept of Vigilance in our Bank.

On 29.10.2024 we had successfully organised quiz Competition on knowledge series/fraud preventive mechanism and most of the staff members had shown their active participation and on 02.11.2024, Vigilance Dept. had conducted valedictory function on the theme “Culture of Integrity for Nations prosperity” at our Corporate Office. The winners participated in the Quiz Competition were rewarded during the valedictory function.

On the last day of Vigilance Awareness Week, a walkathon was successfully conducted on 03.11.2024 at Thrissur Swaraj Round, there was an overwhelming participation from all the member Banks and more than 100 employees participated in the event. The main theme of the walkathon was creating awareness on cyber frauds among the general public. Staff members walked along with placards cautioning publics by displaying various cyber fraud alerts.

LEGAL

Legal Department of the Bank inter-alia takes care of the following: • ensure proper due diligence in documentation to augment the business of the Bank • devise the ways and means to implement preventive legal measures in tune with the statutory provisions, regulatory prescriptions and judicial expositions • minimize the legal risks in the decision-making process of the Bank and thus mitigating the legal and operational risks in a time bound manner • follow up all litigations filed by and against the Bank through appropriate steps and continuous monitoring till its logical conclusion The Bank has its credit a well-defined Legal Policy, which defines and support the functions of the Legal Department of the Bank. The Bank is having a well-structured and defined Manual on Documentation to suit the loan products, updated from time to time, in tune with the statutory and regulatory changes. Legal Dept. is capable of supporting the Bank to understand the legislative changes that may affect the operations and business.

KYC · “Know Your Customer” and AML · “Anti Money Laundering”

Banks Know Your Customer (KYC) and Anti-Money Laundering (AML) policies are aligned with the RBI Master Direction on KYC, Prevention of Money Laundering Act (PMLA), 2002, and the PMLA Rules issued by the Financial Intelligence Unit · India (FIU-IND). These regulations are broadly based on the recommendations of the Financial Action Task Force (FATF), an intergovernmental body established by the G7 nations to formulate and promote measures to combat money laundering and terrorist financing.

The AML function within the Bank plays a critical role in safeguarding the integrity of the financial system by verifying customer identities and assessing financial activities to detect any anomalies that may be indicative of money laundering or other illicit financial conduct. This risk-based approach evaluates various factors, including transaction types, volumes, and patterns.

Bank has implemented a robust and automated AML solution capable of monitoring transactions in real time, analyzing behavioral patterns, and generating alerts for potentially suspicious activities. These alerts are reviewed and escalated as per regulatory norms. Dedicated transaction monitoring teams perform periodic reviews and ensure compliance with internal thresholds and regulatory reporting obligations.

By rigorously adhering to AML guidelines and maintaining vigilant transaction monitoring practices, the Bank ensures full compliance with the Prevention of Money Laundering Act and reinforces its commitment to preventing financial crimes and protecting the banking ecosystem.

Risk Management

Bank has adopted an integrated approach for the management of risk. The Banks risk management structure is overseen by the Board of Directors and the Risk Management Committee of the Board (RMCB) at the Board level. At the executive level, Bank has Asset Liability Management Committee (ALCO), Credit Risk Management Committee (CRMC), Operational Risk Management Committee (ORMC) and Market Risk Management Committee (MRMC) for Risk Management.

Bank has framed comprehensive risk management policies to managevarioustypesofriskslikeICAAP(InternalCapitalAdequacy Assessment Process) Policy, Credit Risk Management Policy, Asset Liability Management Policy, Operational Risk Management Policy, Market Risk Management Policy and Integrated Risk Management Policy. The Stress testing Policy of the Bank was formulated to define different stress scenarios according to the RBI guidelines. The Bank has also developed various other risk Policies such as Stressed Industry Risk Management Policy, Fund Transfer Pricing Policy, Key Risk Indicator framework, Credit Pricing Policy and Risk Appetite Framework, etc., for better monitoring of Risk Management.

Credit Risk: The credit risk management aims at ensuring sustained growth of healthy credit portfolio. Exposure caps in terms of individual, group, industry / sector and segment level are defined to control risk concentrations and to ensure a fairly diversified spread of credit portfolio. Bank has developed comprehensive risk rating system that serves as a single point indicator of diverse risk factors of counterparty and for taking credit decisions in a consistent manner. The Bank assesses the credit risk at the portfolio level as well as at the exposure or counterparty level. It has a robust credit risk management framework comprising of the three distinct building blocks namely Policy & Strategy, Organizational structure and Operations/ Systems.

Bank has a Board approved CRM Policy which deals with the various measures of Credit risks, goals to be achieved, current practices and future strategies.

The Credit Risk Management Committee of the Bank deals with issues relating to Credit Risk, which includes Rating standards and benchmarks, addressing issues in implementation of Rating, prudential limits on credit exposure, etc.

Market Risk: Market Risk is defined as the possibility of loss to a bank caused by changes in the market variables. Liquidity risk is the risk to a banks earnings and capital arising from its inability to timely meet obligations when they come due without incurring unacceptable losses. The primary tool of monitoring liquidity is the mismatch/gap analysis, which is monitored over successive time bands on a static basis. Moreover, the funds readily available as a back stop to meet contingency situations are measured and analyzed on a continuous basis.

Interest Rate Risk is another major risk involved in market risk. It is the exposure of a bank to financial loss through movements in interest rates. The immediate impact of changes in interest rates is on banks earnings due to change in Net Interest Income (NII) and long-term impact of changing interest rates is on banks market value of equity (MVE) or Networth as the economic value of banks assets, liabilities and off-balance sheet positions get affected due to variation in market interest rates. The Bank measures the impact on Economic Value of Equity (EVE) on a monthly basis using Duration Gap Analysis. Bank uses VaR limits in the trading portfolios to determine the potential loss on a 10 day holding period basis with a 99% confidence level.

ALCO plays an important role in deciding the business strategy of the Bank in line with the Banks budget, Corporate Goals and risk tolerance levels decided by the Board having regard to the Capital Adequacy and Regulatory prescriptions. Bank has also a Market Risk Management Committee which is responsible for ensuring /adhering to the market risk limits set by the Board and plays a major role in devising the market risk strategy of the Bank.

Operational Risk: Operational risk is the risk of loss resulting from inadequate or failed internal processes, people, systems or from external events. It is impacted by numerous factors such as internal business processes, regulatory landscape, business growth, customer preferences, and even factors external to the organization. It is highly dynamic in nature where new and emerging forces such as breakthrough technologies, data availability, new business models, interaction with third parties, etc., continuously create new demands on Operational Risk Management Framework. The Bank has a comprehensive policy on Operational Risk Management to ensure that all the operational risks within the Bank are identified, monitored and reported in a structured manner and delivery of critical functions is ensured in the event of any disruption by strengthening Operational Resilience .The Operational Risk Management Committee consisting of the Banks senior management including MD & CEO is responsible for the implementation of the Operational risk policy/strategy approved by the Board.

Bank had rolled out the Risk and Control Self-Assessment (RCSA) to pro-actively identify emerging risks at operational level for devising mitigants at source itself during 2010-11 and has been carrying out RCSAs in branches and other business functions. Collation of Loss Events is also being continued as a measure to move towards The Basel III Standardized Approach for capital calculation. Bank has also established a Key Risk Indicator Framework across the Bank which assists in identification, assessment, monitoring and mitigation of operational risk. Apart from these, in view of the emerging risks related to business continuity, interaction with business third parties, changing business models etc., Risk Assessments of various processes and products are carried out.

Fraud Risk Management:

Bank has deployed EFRM (Enterprise Fraud Risk Management) Solutions, covering all the Payment Channels viz; ATM/ POS, E-com, Internet Banking(RIB/CIB), Mobile Banking and UPI. The FRM cell has been monitoring all the alerted transactions through EFRM Solutions, and ascertain whether the transactions are genuine based on the Rule set. If the transaction is found suspicious, genuineness will be verified and if found fraudulent, the respective Channel will be blocked immediately.

FRM cell acts upon the cyber fraud complaints reported by our customers at our Bank, through our Customer Care or through Branches, or reported through National Cyber Crime Reporting Portal (NCCRP Portal by MHA) by analysing the complaint and taking the detailed RCA of the case reported. For the complaints reported through National Cyber Crime Reporting Portal (NCCRP Portal by MHA), the money moved details are immediately updated and escalated to the beneficiary Bank through the Portal. Further, escalating this to our Reconciliation Team for the redressal of the complaint, such as raising the charge back with the Beneficiary Bank/Merchants for refund process.

FRM Cell circulates Cyber Awareness information, as part of Cyber Jagarookta Diwas (Initiative by Ministry of Home Affairs). “Cyber Watch” is an internal own periodical, which is circulated among the workforce to give awareness on mitigating Cyber Financial Frauds, on weekly basis.

Compliance

Compliance function is the guardian to the rule books of the bank and regulator. It protects the Bank from taking excessive risks by ensuring that the business is within the regulatory parameters.

The Compliance Policy formulated by the Bank empowers the compliance function as an adequately enabled, strengthened and independent unit. The Policy reflects the Banks commitment to maintaining high standards of regulatory compliance. It is reviewed periodically to ensure continued relevance and effectiveness. Necessary updates are made in line with the guidelines issued by the regulators from time to time.

The Compliance Manual which contains the compliance functions of each and every unit in the Bank serves as a guidance material for business units/offices. It is comprehensively updated to stay contemporary. The Bank has a well laid-down procedure and online mechanism to monitor the compliance functions. A network of compliance team is available for overseeing the compliance functions at various levels. Compliance Monitoring Officers have been nominated in all units to monitor the compliance functions and to develop a robust compliance culture in the Bank.

The Bank is focusing on employee education through circulars, frequent contact sessions, e-learning, online Tests, etc., to sensitize them on the need for a strong compliance culture and also striving to develop a robust/ dynamic compliance culture in the Bank. For all matters related to compliance, the Department is functioning as a focal point for regulators like RBI, SEBI, IRDAI, etc. The Compliance function has been further strengthened by implementation of various regulations across the Bank and proactive detection of any compliance lapses coupled with quick remediation. To ensure compliance with all regulatory aspects and robustness of the controls, the Department has strengthened the monitoring and conducted compliance testings. In addition, thematic reviews and internal assessments have been conducted to further strengthen internal controls. Further, the Bank has taken corrective steps in the areas of monetary penalties levied by Reserve Bank of India during the financial year.

Human Resources

Employee Strength and Recruitment

The Bank established consistent organizational growth during the fiscal year 2024-25, with our total employee strength reaching 1,756 personnel as of March 31, 2025, representing a significant increase from 1,686 employees recorded on March 31, 2024. This growth trajectory reflects our strategic expansion initiatives and commitment to strengthening our human capital foundation.

During the reporting period, the Bank successfully onboarded 135 new employees, demonstrating our continued investment in talent acquisition and organizational capacity building. This recruitment drive aligns with our strategic objectives of enhancing service delivery capabilities and supporting business expansion across all operational areas.

Training and Professional Development

Banks commitment to continuous learning and professional excellence remained firm throughout FY 2024-25. Bank implemented a comprehensive training agenda that covered 244 specialized programs, successfully trained 1,583 employees across various competency areas.

Key Training Focus Areas

The Banks training initiatives were strategically designed to address critical operational requirements and regulatory compliance standards. Our specialized training programs emphasized the following priority areas:

• Credit Management and Risk Assessment: Enhancing lending practices and credit evaluation capabilities

• Information Security and Cyber Security: Strengthening digital security protocols and threat mitigation strategies

• Regulatory Compliance: Ensuring adherence to evolving banking regulations and industry standards

• Preventive Vigilance: Building proactive risk management and fraud prevention capabilities

• Know Your Customer (KYC) and Anti-Money Laundering: Reinforcing customer due diligence and compliance frameworks to adhere the regulatory guidelines

• Trade Finance Operations: Developing expertise in international banking and trade facilitation

• Sales and Customer Relationship Management: Enhancing business development and customer service skills

• Regulatory Guidelines Implementation: Ensuring seamless adoption of new regulatory mandates and best practices

Strategic Impact

These human resource development initiatives underscore the Banks dedication to maintain operational excellence while promoting a culture of continuous improvement and professional growth. Our investment in employee development directly contributes to enhanced service quality, regulatory compliance, and overall organizational effectiveness.

The comprehensive training approach ensures that our workforce remains well-equipped to navigate the evolving banking landscape while delivering superior value to our stakeholders and customers.

Corporate Social Responsibility

The Bank is grateful to the society for the support and encouragement in the Banks growth and development. The Bank believes that no organization can make sustainable development without the patronage from the society. The Bank is committed in the integration of social and environmental concerns in its business operations and also in the interactions with its stakeholders. The Bank shall continue to have among its objectives, the promotion and growth of the national economy and shall continue to be mindful of its social and moral responsibilities to customers, shareholders, employees and society. The Banks CSR mission is to contribute to the social and economic development of the community.