Firstsource Reports ₹160.68 Crore Profit in Q4 Result

29 Apr 2025 , 02:30 PM

Firstsource Solutions Ltd, a major business process management (BPM) player, reported a strong financial performance in the fourth quarter of FY25, which closed on March 31, 2025.

The company posted a net profit of ₹160.68 crore in Q4FY25, a 20.4% year-on-year (YoY) growth from ₹133.50 crore in the same quarter last year. Quarterly revenues were ₹2,161.5 crore, a 29.4% quarter-on-quarter rise over Q4FY24, driven by growth in flagship verticals of healthcare and fintech.

Operating profit (EBIT) during the Q4FY25 came 32.4% higher year on year at ₹242.2 crore, reflecting the company’s improving operating efficiency. EBIT margins rose to 11.2% of revenues in March quarter, reflecting effective cost management and superior execution capabilities. Diluted fourth-quarter earnings per share (EPS) at ₹2.28 reflects consistent earnings growth.

In FY25, Firstsource has reported overall revenue of ₹7,980.3 crore, 25.9% above the previous year. The company’s normalised PAT in FY25 stood at ₹594.5 crore, a 21.7% year-over-year increase in annual profitability.

The full-year EBIT margin stood at 11%, showing balanced growth across all business segments. The FY25 diluted EPS stood at ₹8.42, reaffirming steady profitability for the entire fiscal year.

Firstsource signed five large deals in Q4FY25, taking the total count of large deals signed in FY25 to a high of 14 — the best ever in the company’s history.

The firm’s largest North American healthcare BPaaS deal, a large CX services deal with a leading U.S.-based global fintech company, and a significant transformation engagement for contact centre operations in the UK were among the key wins. The company added seven new logos (customers) during Q4, year-to-date totaling 43, indicating strong client growth and market expansion.

Firstsource’s total employee base was at 34,651 as of the close of FY25, with 507 net additions during the fourth quarter. 80% of the total Q4 hiring were offshore and nearshore positions, consistent with the company’s strategic delivery model. The 12-month trailing attrition also rose to 29.8% in Q4FY25 from 31.4% in the previous quarter, depicting improved employee retention measures.

For FY26, the group has guided constant currency revenue growth of 12% to 15% with strong transaction pipeline support. Operating margins for FY26 are guided at 11.25% to 12%, in line with the group’s long-term profitability aspirations.

Sanjiv Goenka, RPSG Group and Firstsource Solutions Chairman, emphasized that FY25 was a year of consistent advancement, marked by the milestone of crossing the $1 billion annualised revenue run-rate, a key milestone in the company’s development journey. He also emphasized that six consecutive quarters of revenue growth and big-ticket wins demonstrate Firstsource’s relevance in an ever-evolving global BPM market place.