Airtel Partners with Microsoft for Enhanced Calling Services via Teams Integration

30 Oct 2023 , 02:46 PM

Bharti Airtel has collaborated with Microsoft to offer calling services over Microsoft Teams to Indian organizations using Airtel IQ integration. Airtel IQ for Microsoft Teams will provide companies with greater flexibility for customer communication over fixed lines and the internet, simplifying external user calls through the Teams platform.

Abhishek Biswal, Business Head of Airtel IQ, highlights the partnership’s goal to address the communication challenges Indian enterprises face. Airtel IQ for Microsoft Teams is a plug-and-play solution requiring minimal setup and management, resulting in cost savings and scalability without additional hardware.

This integration aims to eliminate the complexities of managing multiple platforms for IP telephony, enhance control and security, support remote and hybrid work models, and reduce the need for substantial capital investments. Shruti Bhatia, Country Head at Microsoft, emphasizes the partnership’s contribution to enabling a more productive and efficient workforce in India’s evolving hybrid work environment.

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