TCS becomes a leader and Star Performer in Digital Workplace Services by Everest Group

1 Feb 2022 , 08:00 AM

Tata Consultancy Services (TCS) has been named a Leader and Star Performer in the Everest Group PEAK Matrix for Digital Workplace Services. In an assessment of 26 digital workplace service providers, TCS was placed highest for its Market Impact.

Highlighted as a key strength was the company’s significant investment in new intellectual property such as TCS Cognix. The report highlighted that TCS’ Secure Borderless Workspaces (SBWS) solution gained good client traction during the pandemic.

Also cited as strength is TCS’ focus on innovation and its investments in co-innovation with clients through Pace Ports, CX centers, and innovation labs. According to the report, TCS has one of the lowest attrition rates among the major global providers, owing to a strong talent retention strategy that focuses on employees’ overall well-being and training.

“The rapid pace of digital transformation and adoption of hybrid work models are resulting in enterprises reimagining the future of work. TCS helps customers leverage cognitive, AI, and other digital technologies to enable a workplace that fosters collaboration and provides consumer-grade employee experience,” said Ashok Pai, Global Head, Cognitive Business Operations, TCS.

“Our leadership position is a reflection of our comprehensive portfolio of offerings, investments in innovation and ability to help customers enhance their employee experience.”

The company said in a filing that TCS offers a comprehensive portfolio of consulting-led services across the workplace services value chain and leverages SBWS, its transformative operating model to enable touchless, intelligent, agile, and digital operations that deliver superior business outcomes.

TCS Cognix for Workspace is an AI driven human-machine collaboration suite, powered by TCS’ Machine First Delivery Model that helps enterprises create intuitive, immersive, and intelligent workspaces — a key to delightful employee experiences. It comes with an array of easy-to-deploy, modular and scalable value builders that bring together multiple digital levers and enable zero-touch IT, the next-gen workplace and enhanced employee experience. Some examples of these value builders are cognitive virtual assistants, experience assurance manager, a user segment analyzer, and a proactive endpoint remediator.

Its SBWS remote working operating model allows organizations to take full advantage of their talent ecosystem to maximize business opportunities. It encompasses a wide range of human functions, including infrastructure, talent management and employee engagement; processes, tools, and governance mechanisms; and collaboration and engagement practices to enable companies to realize the potential of the new world of work.

TCS’ Smart Meetings solution helps transform the meeting experience for remote working employees with comprehensive services, full lifecycle support and global coverage. It includes integrating business applications to help drive productivity, enterprise voice enablement using direct routing, meeting room experiences, adoption, and change management with round-the-clock managed support.

TCS also ensures seamless adoption of digital workplace initiatives within enterprises through solutions such as TCS Office 365 Engage — a curated, personalized, and gamified adoption cum learning platform that curates the learning journey based on the Office 365 usage pattern, role, activities, and geography. Its subtle gamification elements make it more interesting to explore Office 365.

To drive workplace innovation and transformation, TCS has invested in a network of globally distributed coinnovation hubs called TCS Pace Portsâ„¢ that bring together a collaborative ecosystem of startups, technology partners, and academia. Its Innovation Showcase is a premiere immersive presentation zone where client executives are invited to explore possibilities in their industries. TCS contextualizes its digital workplace solutions for customers and demonstrates them at the Innovation Showcase to trigger conversations around innovation.

“To build a sustainable workplace ecosystem, a conscious effort is needed to move away from stopgap solutions and enhance the focus on critical components of the digital workplace that have been eclipsed by business continuity challenges in the last two years, such as governance, employee experience management, employee burnout, virtual culture and talent building, data privacy, user enablement, and compliance,” said Udit Singh, Practice Director, Everest Group.

“TCS’ portfolio of edge to cloud workplace solutions integrates experience, applications, and infrastructure, backed by research and innovation in behavior sciences and workplace automation. This has helped our customers to design frictionless workplace experiences for their employees, creating competitive advantages in attracting and retaining talent,” said Ashok Krish, Global Head, Digital Workplace, Microsoft Business Unit, TCS.