India Yamaha Motor, the world’s leading two wheeler manufacturer, is organizing the third edition of the National Technician Grand Prix (NTGP) 2012 at its Surajpur Plant, Greater Noida. The contest which commenced today will be a three day competition (6th - 8th December, 2012) wherein 25 participants from across India will compete for the coveted title of “No.1 Yamaha Technician” in India for 2012.
In this unique nationwide contest which aims at strengthening the role of Customer Service Engagement, 850 contestants from all over India competed for the coveted title and an opportunity to represent India Yamaha Motor in the World Technician Grand Prix 2014 in Japan. This year witnessed a 30% increase in participation from last year. From the Regional round, 100 winners were selected for the 5 Zonal rounds. From the Zonal rounds 25 winners (5 from each zone) were selected to compete in the final round starting today.
Speaking on the occasion, Jun Nakata, Director- Sales and Marketing, India Yamaha Motor, said, “Yamaha’s corporate philosophy worldwide believes in offering the customers only the best. Apart from offering an exciting and excellent product line to choose from, the company also strives to provide the customers, a truly engaging service network. Working on the same lines, in addition to winning customers’ hearts by providing value added services, this contest seeks to raise the service mechanic’s consciousness of their importance in the Yamaha business, stimulate the desire for improvement and strengthen the Yamaha Service.”
The contest is designed to judge the contestants’ skill in the areas of “proper service knowledge”, providing service that “communicates the image of the Yamaha products” and providing amiable customer service. To judge the level of these skills, the contestants are tested in Theory, trouble shooting, repair on actual motorcycles and skill of dealing with customers (customer and vehicle reception). The winners are decided based on cumulative points earned in these three test areas.
National Technician Grand Prix (NTGP) was first held in India in 2010. It is a contest which is a part of the Yamaha Technical Academy (YTA) program promoted by Yamaha Motor Co., Japan. The Yamaha Technical Academy (YTA) is the cornerstone of Yamaha’s Technical Training Program. Yamaha's YTA Instructors combine comprehensive technical model information from the Yamaha Factory with ‘real-world’ diagnostic and troubleshooting skills developed over many years of actual dealership experience.