Platinumone Business Services Ltd Directors Report

To,

The Members,

Your Directors have great pleasure in presenting to you the 17^th Annual Report on the affairs of the Company together with the Audited Accounts for the Financial year ended 31^st March, 2025.

1. Financial Results:

Our Company was incorporated with the Registrar of Companies, Mumbai, Maharashtra, India, on 30^th July, 2008 with the Corporate Identity No. U67190MH2008PTC185240.

The Company was listed on the SME platform of Bombay Stock Exchange on 16^th September, 2021 and the revised Corporate Identity No. is L67190MH2008PLC185240

The Financial results of the Company for Financial year have been summarized herein below for the reference of the members:

Particulars	For the year ended 2025	For the year ended 2024
	(Amount in Lakhs)	(Amount in Lakhs)
Net Revenue From Operations	3042.70	2649.84
Other Income	52.89	35.01
Total Income	3,095.59	2,684.85
Total Expenses Excluding Depreciation, Interest, Tax & Amortization	2765.36	2416.02
Profit/(Loss) Before Depreciation, Interest, Tax & Amortization	330.23	268.65
Less: Interest & Financial Charges	22.91	0.29
Depreciation & Amortization	90.38	71.94
Profit /(Loss) Before Tax and Exceptional Items	216.94	196.42
Exceptional Item	--	--
Profit/(Loss) Before Tax	216.94	196.42
Less: Provision For Tax
- Current Tax	55.50	59.00
- Short Provision of Tax	3.83
- Deferred Tax Liabilities/ (Assets)	2.12	-9.67
Net Profit/(Loss) After Tax	155.49	147.09

2. Overview and Company Performance:

The Company has recorded a total turnover of Rs.3,095.59 (Rs. ‘in Lakhs) as compared to Rs.2,684.85 (Rs. ‘in Lakhs) in the previous year. The Company was also able to record a net profit of Rs.155.49 (Rs. ‘in Lakhs) - for the Financial year closed.

Your Directors are committed to achieve higher revenues and profits for its stakeholders in the coming year and hence are in the continuous process of developing new products and tailor made services for its customers.

3. Significant Events during the Financial Year:

There are no significant events during the Financial year except;

Shifting of registered office of the Company, within the same city, within the same state and within the jurisdiction of same registrar of Companies - passed by majority of the members on 19^th December, 2024:

The Company has shifted its Registered Office from its existing location i.e. Office A2 & A3, 7 Floor, Ashar IT Park, Road No.16/Z, Wagle Industrial Estate, Thane (West), Maharashtra, India, 400604, Maharashtra, India to new office premises situated at Office A2 & A3, 7 Floor, Ashar IT Park, Road No.16/Z, Wagle Industrial Estate, Thane (West), Maharashtra, India, 400604, Maharashtra, India with effect from 19^th December, 2024.

Resignation of Ms. Sony Devhare, Company Secretary and Compliance Officer of the Company:

Ms. Sony Devhare has resigned from the post of Company Secretary and Compliance Officer of the Company with effect from 9^th October, 2024.

Appointment of Ms. Monika Nathani, as Company Secretary and Compliance Officer of the Company:

Ms. Monika Nathani was appointed as Company Secretary and Compliance Officer of the Company with effect from 15^th February, 2025.

4. Material changes between the period from end of Financial Year to the date of report of the Board:

There are no significant or material changes between the period from end of Financial Year to the date of report of the Board.

5. Change in the nature of business:

The Company is in to the business of Business Process Outsourcing and Knowledge Process Outsourcing and there is no change in the nature of the business of the Company during the Financial year under review.

6. Dividend:

Your Directors are pleased to recommend Final Dividend of Re.2/- (Rupee One Only) per Equity Share having face value of Rs.10/- each for the Financial Year 2024-25.

The dividend, if declared at the AGM, would be paid/ dispatched within thirty days from the date of declaration of dividend to those Members/ Beneficial holders as on Book Closure date fixed for the said purpose.

7. Share Capital:

Authorised Share Capital:

The Authorised Share Capital of the is Rs.2,00,00,000/- (Rupees Two Crores Only) divided into 20,00,000 (Twenty Lacs) equity shares of Rs. 10/- (Rupees Ten) each. There has been no change in the Authorized Share Capital of the Company in the financial year.

Issued and Paid Up Share Capital:

The Company has paid up share capital of Rs.1,58,24,000/- (Rupees One Crore Fifty-Eight Lacs Twenty-Four Thousand Only) divided into 15,82,400 (Fifteen Thousand Eighty-Two Thousand Four Hundred equity shares of Rs. 10/- (Rupees Ten Only) each, as on 31^st March, 2025.

8. Utilization of IPO Fund:

The Initial Public Offer fund has been utilized for the purpose for which it is raised and the Company has no outstanding amount as on date.

9. Transfer to reserves:

Your Directors do not propose to carry any amount to any reserves, during the Financial year.

10. Deposits:

The Company has neither accepted nor invited any deposits from the public during the Financial year pursuant to provisions of section 73 and 74 of the Companies Act, 2013.

There were no unclaimed or unpaid deposits as on 31^st March, 2025.

11. Annual Return:

Pursuant to the amendments to Section 134(3)(a) and Section 92(3) of the Act read with Rule 12 of the Companies (Management and Administration) Rules, 2014, the Annual Return in Form MGT-7 for the Financial Year ended 31^st March, 2025 is available on the Companys website and can be accessed at https://www.platinumone.in/ Financials/

12. Transfer of Unclaimed Dividend to Investor Education and Protection Fund:

There was no amount outstanding to be an Unclaimed Dividend to Investor Education and Protection Fund during the FY 2024-2025.

13. Corporate Governance:

As per regulation 15(2) of the SEBI(LODR) Regulations, 2015, the Compliance with respect to the Corporate Governance provisions shall not apply in respect of the following class of the Companies:

a) Listed entity having paid up equity share capital not exceeding Rs.10 Crore and Net Worth not exceeding Rs.25 Crore, as on the last day of the previous Financial year;

b) Listed entity which has listed its specified securities on the SME Exchange.

Since, our Company falls within the ambit of aforesaid exemption (b); hence compliance with the provision of Corporate Governance shall not apply to the Company and it does not form the part of the Annual Report for the Financial Year 2024-2025.

14. Non-Applicability of the Indian Accounting Standards:

As per Provision to regulation Rule 4(1) of the Companies (Indian Accounting Standards) Rules, 2015 notified vide Notification No. G.S.R 111 (E) on 16^th February, 2015, Companies whose shares are listed on SME exchange as referred to in Chapter XB of SEBI (Issue of Capital and Disclosure Requirements) Regulations, 2009, are exempted from the compulsory requirements of adoption of IND-AS w.e.f. 1^st April, 2017.

As your Company is also listed on SME Platform of BSE Limited, is covered under the exempted category and is not required to comply with IND-AS for preparation of Financial statements beginning with period on or after 1^st April, 2017.

15. Directors and Key Managerial Personnel:

The Board received declarations from all the Directors under Section 164 and other applicable provisions, if any, of the Companies Act, 2013 that none of the Directors of the Company are disqualified under the provisions of the Companies Act, 2013 (“Act”) or under the SEBI (Listing Obligation and Disclosure Requirements) Regulations 2015.

The Board of Directors of the Company, at present, comprises of 6 Directors, who have wide and varied experience in different disciplines of corporate functioning. The present composition of the Board consists of one Managing Director, two Executive Directors and Three Non-Executive Independent Directors, which includes One Women Independent Director.

The details are as follows:

SR. NO. NAME	DIN NO.	DESIGNATION
1. Amey Saxena	02194001	Managing Director
2. Ratul Lahiri	02197443	Executive Director
3. Vivek Kumar	02193081	Director and CFO
4. Peshwa Acharya	06558712	Independent Director
5. Anupama Vaidya	02713517	Independent Director
6. Arun Ramamurthy	02928402	Independent Director

16. Directors Responsibility Statement:

Pursuant to the requirement under section 134(5) of the Companies Act, 2013 with respect to Directors Responsibility Statement, it is hereby confirmed that:

(i) In the preparation of the annual accounts for the Financial year ended 31^st March, 2025, the applicable accounting standards had been followed along with proper explanation relating to material departures;

(ii) The Directors had selected such accounting policies and applied them consistently and made judgments and estimates that are reasonable and prudent so as to give a true and fair view of the state of affairs of the Company as at 31^st March, 2025 and of the Profit and Loss of the Company for that period;

(iii) The Directors had taken proper and sufficient care for the maintenance of adequate accounting records in accordance with the provisions of the Companies Act, 2013 for safeguarding the assets of the Company and for preventing and detecting fraud and other irregularities;

(iv) The Directors had prepared the annual accounts on a going concern basis;

(v) The Directors had laid down Internal Financial Controls to be followed by the Company and that such Internal Financial Controls are adequate and were operating effectively;

(vi) The Directors had devised proper systems to ensure compliance with the provisions of all applicable laws and that such systems were adequate and operating effectively.

17. Disclosures By Directors:

The Board of Directors have submitted notice of interest in Form MBP 1 under Section 184(1) as well as information by Directors in Form DIR 8 under Section 164(2) and declarations as to compliance with the Companies Act, 2013.

18. Disqualifications Of Directors:

During the Financial Year 2024-2025 under review the Company has received Form DIR-8 from all Directors as required under the provisions of Section 164(2) of the Companies Act, 2013 read with Companies (Appointment and Qualification of Directors) Rules, 2014 that none of the Directors of your Company is disqualified.

19. SEBI Complaints Redress System (SCORES):

The investor complaints are processed in a centralized web based complaints redress system. The salient features of this system are centralized database of all complaints, online upload of Action Taken Reports\(ATRs) by the concerned companies and online viewing by investors of actions taken on the complaint and its current status. Your Company has been registered on SCORES and makes every effort to resolve all investor complaints received through SCORES or otherwise within the statutory time limit from the receipt of the complaint. The Company has not received any complaint on the SCORES during Financial year 2024-25.

20. Details of the Complaint Received/Solved/Pending during the year:

Sr. No. Nature of Complaint	Nature of Complaint	Complaints solved	Complaints pending
1. Non-receipt of shares certificate after transfer etc.	Nil	Nil	Nil
2. Non-receipt of dividend warrants	Nil	Nil	Nil
3. Query regarding demat credit	Nil	Nil	Nil
4. Others	Nil	Nil	Nil
Total	Nil	Nil	Nil

21. Statutory Auditors and Audit Report:

As members must be aware that pursuant to provisions of section 139 of the Companies Act, 2013, M/s Bilimoria Mehta and Co., Chartered Accountants, was appointed as Statutory Auditors of the Company for period of five years commencing from the conclusion of 16^th Annual General Meeting till the conclusion of 21^st Annual General Meeting.

Statutory Auditors comments on the Annual Financial Statements of the Company for the year ended 31st March, 2025, are self-explanatory and do not require any explanation as per provisions of Section 134(3)(f) of the Companies Act, 2013.

There were no qualifications, reservations or adverse remarks or disclaimer made by the Statutory Auditor in their reports on the Annual Financial Statement of the Company for the year under review.

22. Details of Fraud reported by the Auditor:

As per Auditors report, no fraud u/s 143(12) has been reported by the Auditor.

23. Boards Comment on Auditors Report:

The observations of the Statutory Auditors, when read together with the relevant notes to accounts and other accounting policies are self-explanatory and do not call for any further comment.

24. Secretarial Audit:

The Board had appointed M/s. DSM & Associates, Company Secretaries, to carry out Secretarial Audit of the Company under the provisions of Section 204 of the Companies Act, 2013 and the Companies (Appointment and Remuneration of Managerial Personnel) Rules, 2014, for the Financial Year 2024-25. The Report of the Secretarial Auditor for Financial Year 2024-25 is annexed to this report.

The Company has complied with Secretarial Standards issued by the Institute of Company Secretaries of India on Meetings of the Board of Directors and General Meetings.

There are no adverse observations in the Secretarial Audit Report which call for explanation.

25. Appointment of Internal Auditor:

Pursuant to per Section 138 of the Companies Act, 2013 of the Companies Act, 2013, M/s. SSNM & Associates, Chartered Accountants, was appointed as the Internal Auditor of the Company.

26. Subsidiary Company:

The Company does not have any subsidiary Company and hence comments and information as required under section 129 of the Companies Act, 2013 is not applicable and not required.

The Company is subsidiary of Platinum Power Wealth Advisors Private Limited.

27. Compliance of Applicable Secretarial Standards:

The Company has ensured compliance with the mandated Secretarial Standard I & II issued by the Institute of Company Secretaries of India with respect to Board meetings and general meetings respectively and approved by the Central Government under section 118(10) of the Companies Act, 2013.

28. Management Discussion and Analysis Report:

In terms of Regulation 34 of SEBI (Listing Obligation and Disclosure Requirements) Regulation, 2015 read with Schedule V of SEBI (Listing Obligation and Disclosure Requirements) Regulations 2015, Management Disclosure and Analysis Report is attached.

29. Declaration By Independent Directors:

The Company had received a declaration from all the Independent Director of the Company confirming that they meet the criteria of independence as prescribed under Section 149(6) of the Companies Act, 2013 and that they are not aware of any circumstance or situation, which exist or may be reasonably anticipated, that could impair or impact their ability to discharge their duties with an objective independent judgment and without any external influence. In the opinion of the Board, they fulfil the conditions of independence as specified in the Act and the Listing regulations and are independent of the management.

30. Independent Directors Meeting:

With reference to Clause VII of Schedule IV to the Companies Act, 2013 it is provided that a separate meeting of Independent Directors should be held at least once in a year. Accordingly, there was a separate meeting of the Independent Directors held on 18^th May, 2024. The meeting was chaired by Mr. Peshwa Acharya.

The valuable inputs, as provided by the Independent Directors were noted and implemented in the forthcoming meetings.

31. Evaluation of Board, Its Committee, and Individual Directors:

The Independent Directors have carried out performance evaluation of Non-Independent Directors, the Chairperson of the Company and the Board as a whole for Financial Year 2024-2025. They also assessed the quality, content and timeliness of flow of information between the Management and the Board that is necessary for the Board to effectively and reasonably perform its duties.

32. Meeting of Directors:

Board Meeting & Shareholders Meeting:

The Board meets at regular intervals to discuss and decide on Companys business policy and strategy apart from other Board business. The notice of Board Meeting is given well in advance to all the Directors. The Agenda of the Board/ Committee meetings was circulated to all the Directors as per the Provisions of Companies Act, 2013 and rules made thereunder. The Agenda for the Board and Committee meetings includes detailed notes on the items to be discussed at the meeting to enable the Directors to take an informed decision.

During the Financial Year under review the Board of Directors duly met 4 times with gap not exceeding the period prescribed under Companies Act, 2013 and Rules made thereunder. The dates of the Board Meeting are mentioned below:

Sr. No Date of Board Meeting	Directors Attendance
	No. of Directors eligible to attend	No. of Directors attended
1 18th May, 2024	6	5
2 13th August, 2024	6	6
2 29th August, 2024	6	6
3 14th November, 2024	6	6
4 15th February, 2025	6	6

The Annual General Meeting of the Company held on 26^th September, 2024 for the Financial Year 2024-25.

Board Committees

In compliance with the requirement of applicable laws and as part of best governance practices, the Company has following Committees of the Board.

i. Audit Committee

ii. Nomination and Remuneration Committee

iii. Stakeholders Relationship Committee

A. Audit Committee Meetings:

The composition of the Audit Committee is in conformity with the provisions of Section 177 of the Companies Act, 2013 and Regulation 18 of SEBI (Listing Obligation and Disclosure Requirement) Regulations, 2015. The scope and terms of reference of the Audit Committee is in accordance with the Act and the SEBI (LOBR) Regulations, 2015.

The Audit Committee comprised of:

Name of the Director	Designation in Committee	Nature of Directorship
Ms. Anupama Vaidya	Chairperson	Independent Director
Mr. Peshwa Acharya	Member	Independent Director
Mr. Amey Saxena	Member	Managing Director
Mr. Arun Ramamurthy	Member	Independent Director

During the Financial year ended on 31^st March 2025, 4 (Four) meetings of the Audit Committee were held on dates as mentioned below:

Sr. Date of Audit Committee No Meeting	Directors Attendance
	No. of Directors eligible to attend	No. of Directors attended
1 18th May, 2024	4	4
2 13th August, 2024	4	4
3 29th August, 2024	4	4
4 14th November, 2024	4	4

17

B. Nomination and Remuneration Committee

The Nomination and Remuneration Committee of Directors is constituted by the Board of Directors of the Company in accordance with the requirements of Section 178 of the Act and Regulation 19 of SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015.

The Nomination and Remuneration Committee (hereinafter the “NRC Committee”) comprised of:

Name of the Director	Designation in Committee	Nature of Directorship
Mr. Peshwa Acharya	Chairman	Independent Director
Ms. Anupama Vaidya	Member	Managing Director
Mr. Ratul Lahiri	Member	Executive Director
Mr. Arun Ramamurthy	Member	Independent Director

During the Financial year ended on 31^st March 2025, 3(Three) meetings of the NRC Committee were held on dates as mentioned below:

Sr. Date of Audit Committee No Meeting	Directors Attendance
	No. of Directors eligible to attend	No. of Directors attended
1 18th May, 2024	4	4
2 14th November, 2024	4	4
3 15th February, 2025	4	4

C. Stakeholders Relationship Committee

The Stakeholders Relationship Committee is constituted by the Board of Directors of the Company in accordance with the requirements of Section 178 of the Act and Regulation 20 of SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015.

The Stakeholders Relationship Committee comprises of:

Name of the Director	Designation in Committee	Nature of Directorship
Mr. Arun Ramamurthy	Chairman	Independent Director
Ms. Anupama Vaidya	Member	Independent Director
Mr. Peshwa Acharya	Member	Independent Director
Mr. Vivek Kumar	Member	Director and CFO

The Committee met 1 time on 14^th November, 2024 during the financial year.

33. Conservation of Energy, Technology Absorption, Foreign Exchange Earnings and Outgo:

The information on Conservation of Energy, Technology Absorption and Foreign Exchange Earnings and Outgo, as stipulated under Section 134(3)(m) of the Companies Act, 2013, read with Rule, 8 of The Companies (Accounts) Rules, 2014, is as below:

Particulars	FY 2024-25	FY 2023-24
Conservation of Energy, Technology, Absorption	NIL	NIL
Foreign Exchange Earnings	NIL	NIL
Foreign Exchange Expenditure	NIL	NIL

34. Related Party Transactions:

During the Financial year under review the Company has entered into related party transactions and the details as per provisions of section 134(3)(h) of the Companies Act, 2013 read with provisions of rule 8 of the Companies (Accounts) Rules, 2014, are as follows:

Form AOC - 2

(Pursuant to clause (h) of sub section (3) of section 134 of the Act and Rule 8 (2) of the Companies (Accounts)

Rules, 2014)

Sr. No. Particulars	Details
1. Details of Contracts or arrangements or transactions not at arms length basis	NIL
2. Details of material contracts or arrangements or transactions at arms length basis	As follows

 

Name(s) of the related party and nature of relationship	Nature of contracts/ arrangement/ transactions	Duration of the contracts / arrangements/ transactions	Terms of the contracts or arrangements or transactions including the value, if any:	Date(s) of approval by the Board, if any:	Amount paid as advances, if any:
PlatinumOne Learning Solutions Pvt. Ltd	Rent Income and Accounting Charges	On-going		Omnibus Approval was provided by Audit Committee and Board on 8th February, 2024	1,26,000
Platinumone Insurance Broking Pvt Ltd	Rent Income and Accounting Charges	On-going			1,26,000
Purple Ribbon Healthcare Services Private Limited	Rent Income and Accounting Charges	On-going			1,05,000
Shilpa Saxena	Remuneration	On-going	---		40,11,000

35. The Information pursuant to Section 197(12) of the Act read with Rule 5(1) of the Companies (Appointment and Remuneration of Managerial Personnel) Rules, 2014, relating to median employees remuneration for the Financial year under review is as below:

1. The percentage increase in remuneration of each Director, Chief Financial Officer and Company Secretary of the Company and ratio of the remuneration of each Director to the median remuneration of the employees of the Company for the Financial year 2024-25:

Name	% Increase / (Decrease) in the remuneration	Ratio of the remuneration of each Director / to median remuneration of the employees
Executive Directors
Amey Saxena Managing Director	*	8.37:1
Ratul Lahiri Executive Director	*	5.02:1
Key Managerial Personnel
Vivek Kumar Director and CFO	*	5.02:1
Sony Devhare Company Secretary and Compliance Officer	5%	1.52:1

*There was no increase in the remuneration of Managing Director, Executive Director and Chief Financial Officer of the Company since their remuneration was approved with effect from 1^st June, 2022 via a Special Resolution at the 14^th AGM held on 5^th August, 2022.

During the year 2023-24, the Managing Director, Executive Director and CFO have waived off their remuneration for the entire financial year.

2. The percentage increase in the median remuneration of employees in the Financial year: 5.8%

3. The number of permanent employees on the rolls of the Company as on 31^st March, 2025: 522 employees.

4. Average percentile increase already made in the salaries of employees other than the managerial Personnel in the last financial year and its comparison with the percentile increase in the managerial remuneration and justification thereof and point out if there are any exceptional circumstances for increase in the managerial remuneration: Being a BPO, there is higher turnover in Frontline employees. This leads to a lower increase in median salary of non-managerial employees.

5. It is affirmed that the remuneration paid to Directors, Key Managerial Personnel and other Employees is as per the Remuneration Policy of the Company.

36. Whistleblower Policy:

The Company has adopted a Whistleblower policy and has established the necessary vigil mechanism for employees and Directors to report a concern about unethical behaviour. No person has been denied access to the Chairman of the Audit Committee. The updated Whistle Blower Policy is updated on the website of the Company at www.platinumone.in during the year under review, there were no instances of Whistleblowers.

37. Corporate Social Responsibility:

The Company is not required to constitute a Corporate Social Responsibility Committee as it does not fall within purview of Section 135(1) of the Companies Act, 2013, and hence it is not required to formulate policy on Corporate Social Responsibility.

38. Significant and material orders passed by the regulators or courts or tribunals impacting the going concern status and Companys operations in future:

During the year under review there has been no such significant and material orders passed by the regulators or courts or tribunals impacting the going concern status and Companys operations in future.

39. Companys policy on Directors appointment and remuneration including criteria for determining qualifications, positive attributes, independence of a Director and other matters provided under subsection (3) of section 178:

During the Financial Year ended on 31^st March, 2025, the Board on the recommendation of the Nomination and Remuneration Committee has successfully reviewed the performance of the Directors, Key Managerial Personnel, Senior Management and accordingly have considered modification in their remuneration.

The Company would also like to highlight a huge contribution of the Executive Directors namely Mr. Amey Saxena, Managing Director, Mr. Vivek Kumar, Director and Chief Financial Officer and Mr. Ratul Lahiri, Executive Director of the Company who had decided to waive off their remuneration for the Financial Year 2024-2025.

40. Particulars of loans, guarantees or investments under section 186:

During the year under review, the Company has not advanced any loans/ given guarantees/ made investments.

41. Particulars of Employee:

There is no percentage increase in remuneration of each Director, Chief Financial Officer, Chief Executive Officer, Company Secretary or Manager, in the Financial Year 2023-2024 with reference to Rule 5(1) of the Companies (Appointment and Remuneration of Managerial Personnel) Rules, 2014.

Mentioned below is the list of top ten employees in terms of remuneration drawn in the Financial Year 20242025. Further, the Company would like to declare that it has not employed any individual whose remuneration falls within the purview of the limits prescribed under the provisions of Section 197 of the Companies Act, 2013, read with Rule 5(2) of the Companies (Appointment and Remuneration of Managerial Personnel) Rules, 2014.

Sr. No Employee Name	Designation
1. Shilpa Amey Saxena	CSO
2. Amit Amritlal Bafna	COO
3. Viraj Vaman Shirke	AVP - Operations
4. Vipin Triveni Giri	CISO & Sr. Manager - IT
5. Vinay Madhukar Nakhawa	Sr. Manager - Operations
6. Noman Ashfaque Shaikh	Sr. Manager - Operations
7. Nehaall Jaissingh	Manager - Operations
8. Santhosh Kumar	Manager - Operations
9. Krishna Shetty	Assistant Manager - Operations
10. Dinesh Anand Halmani	Assistant Manager - IT

42. Risk Management:

So far there are elements of Risk, the mitigation and reduction was being done through implementation of ISO Certification. While the risks are low, the Company plans to launch formal Risk Management Policy. This will help to manage the overall process of risk management in the organization covering operational, Financial, strategic and regulatory risk.

43. Internal Controls Systems and their adequacy:

The Company has an adequate system of internal controls in place, commensurate with the size and nature of its business. These controls have been designed to provide a reasonable assurance with regard to maintaining of proper accounting controls for ensuring reliability of Financial reporting, monitoring of operations, protecting assets from unauthorized use or losses, compliance with regulations.

44. Material Changes and Commitments:

No Material changes and commitments affecting the Financial position of the Company occurred between the end of the Financial year to which this Financial statement relates and the date of this report.

45. Cost Audit:

The provision of Cost Audit as per section 148 is not applicable to the Company.

46. Disclosure as required under Section 22 of sexual harassment of women at workplace (Prevention, Prohibition and Redressal) Act, 2013:

The Company has zero tolerance towards sexual harassment at the workplace and has adopted a policy on prevention of sexual harassment policy in line with the requirements of the “Sexual Harassment of Women at Workplace (Prevention, Prohibition and Redressal) Act, 2013”, hereafter mentioned as “POSH Act” and the Rules thereunder. An Internal Compliance Committee has been set up to redress complaints arising under the POSH Act. Training and awareness sessions are conducted throughout the year to enhance sensitivity at the workplace.

The Management and Board of Directors together have a close watch on the functioning of the Committee and have thereby confirmed the total number of complaints received and resolved during the year is as follows:

a) No. of Complaints received: 6

b) No. of Complaints disposed: 6

47. Cautionary Statement:

Statement in the Annual Report, particularly those which relate to Management Discussion and Analysis Report, describing the Companys objectives, projections, estimates and expectations, may constitute “forward looking statements “within the meaning of applicable laws and regulations. Although the expectations are based on reasonable assumptions, the actual results might differ.

48. Acknowledgments:

The Board of Directors wishes to express its gratitude and record its sincere appreciation of the dedicated efforts by all the employees of the Company towards the Company. Directors take this opportunity to express their gratitude for the valuable assistance and cooperation extended by Banks, Vendors, Customers, Advisors and other business partners. Directors are thankful to the esteemed stakeholders for their support and confidence reposed in the Company.

For and on behalf of the Board of PlatinumOne Business Services Limited

Sd/-

Amey Saxena Managing Director DIN No. 02194001.

Date: 27^th June, 2025 Place: Thane.

CAUTIONARY STATEMENT: Some of the statements in the report may be forward looking and are stated as required by applicable laws & regulations. Many factors may affect the actual results, which could be different from what the Directors envisage in terms of future performance and outlook. The Companys Performance is dependent on several external factors such as performance of monsoons, government policy, fluctuation of prices of raw material and finished products and also their availability, and not to say the least, the pandemic situation in the country, which could adversely affect the operations of the Company

MANAGEMENT DISCUSSION & ANALYSIS REPORT

The Management Discussion and Analysis Report (MDAR) provides a structured overview of the business, financial performance, key developments, and outlook of PlatinumOne Business Services Limited for FY 2024-25.

Business Overview

PlatinumOne Business Services Limited is a specialised Business Process Management (BPM) company focused on delivering measurable outcomes to Indian corporates. We are trusted by leaders across Real Estate, Insurance, BFSI and Consumer Brands for our expertise in Pre-Sales, Customer Service, Loyalty Programs and Channel.

Management Support.

FY25 was a year of solid expansion across all our key verticals. We successfully acquired several prestigious clients, reinforcing our reputation as a dependable growth partner.

Operational Infrastructure & Technological Edge

We operate from modern delivery centres in Thane, Pune, and Kolkata, with a growing workforce of500+ professionals. A highlight of this year was the completion of our new state-of-the-art office in Thane, built from shell to showcase excellence in infrastructure, technology, and employee experience.

On the technology front, PlatinumOne continued to invest in AI, CRM integrations (like Salesforce), and proprietary tools. Notably, we:

• Launched a beta version of our proprietary Voice AI Suite - Insight LLM, which is currently being tested by select clients with highly encouraging feedback.

• Built an in-house HRIS platform that offers employees self-service functionality and a social-media-like engagement experience.

• Strengthened AI-based call audit capabilities for quality management at scale.

People & Culture

Our HR practices continued to evolve with a sharp focus on employee well-being and development. Key initiatives included:

• Monthly R&R programs, weekly engagement activities, and performance recognition.

• Launch of the EDGE Program - a structured learning track for upskilling Supervisors through weekly expert-led sessions.

• A continued push toward building a truly “Employee First” culture, centered around fair leadership, meaningful career opportunities, and a nurturing workplace environment.

Financial and Operational Performance

• Revenue from Operations grew to 3,095.59 Lakh (vs. 2,684.85 Lakh in FY24)

• Profit After Tax stood at 155.49 Lakh (vs. 147.08 Lakh in FY24)

• Receivables were well managed, with focused weekly collection reviews, improving cash flow.

Though increased people costs and depreciation due to Capex impacted margins, prudent financial management and operational efficiency ensured steady bottom-line growth. Importantly, the Capex for the new office was funded with limited increase in debt.

Business Strategy & Growth Outlook

PlatinumOne aims to be the most respected Pre-Sales and Service Partner in India across Real Estate, Insurance, BFSI, and Consumer sectors. Our key strategic focus areas include:

• Scaling the Insight LLM Voice AI platform as a core component of both our service delivery and standalone product offering.

• Moving up the value chain with analytics, automation, and consultative execution.

• Deepening sector-specific customisation for high-impact client outcomes.

Client Partnerships

Despite challenging macro conditions, our key client partnerships delivered higher ROI year-on-year. Co-created strategies, sharp analytics, and execution excellence were the key enablers.

Risk Management

Risk is inherent in business. We proactively mitigate Credit, Operational, Regulatory, and Market Risks through:

• A structured Internal Audit mechanism, covering both financial and process controls

• Enhanced compliance and certification, including ISO/IEC 27001:2022 for information security

• A dedicated internal risk review and escalation framework Internal Controls

The Company has an adequate internal control system commensurate with its size and operations. Internal audits were conducted and findings were reviewed meticulously.

Accounting Practices

The Company continues to follow all applicable Accounting Standards as prescribed. There has been no deviation from prescribed practices during the year.

Disclosures

There were no materially significant transactions with related parties, directors, or their relatives that could conflict with the interests of the Company beyond those covered by enabling omnibus and specific resolutions.