iifl-logo

Invest wise with Expert advice

By continuing, I accept the T&C and agree to receive communication on Whatsapp

sidebar image

Neo-Bank Major Niyo Boosts Its Customer Experiences by Partnering With Clootrack

9 May 2022 , 01:57 PM

Business Wire India
Niyo Solutions, India’s fastest-growing consumer neo-banking platform, onboards Clootrack’s AI-driven, real-time customer experience platform. The latter’s comprehensive intelligent customer experience analytics platform offers a fully SAAS model, gathers and analyzes billions of customer reviews to help enterprises understand “why” customer experience drops.

Clootrack will enable Niyo to aggregate data seamlessly across first and third-party touchpoints to analyze granular customer priorities for getting powerful insights, thus enhancing response time to serve the customer to a highly significant level. Over 150+ worldwide clients, including Crompton, Tata CLiQ, Kotak Mahindra Bank & Kotak Life Insurance use Clootrack Insights.

Niyo, which offers digital savings accounts and other banking services in partnership with banks, focuses on millennials and digital savvy banking customers.

Niyo’s co-founder & CTO Virender Bisht said, “It has been our constant endeavor to offer our customers tangible value and a delightful experience. Being one of the fastest-growing neo-banking fintech catering to four million customers across the country, it is crucial for us to be updated with the pulse of our millennial customers towards our product. In this era, where customers are vocal on the internet, our association with Clootrack will help us address our customers’ concerns on a real-time basis and is a step forward to our business growth.”

Shameel Abdulla, Chief Executive Officer of Clootrack, commented on the significance of the partnership, “We are proud to be associated with Niyo, at a time when the customer experience insights can herald transformational improvements in service offerings in financial and retail sector’s customers which enjoy a huge customer base. We look forward to creating tremendous value and working together to redefine customer experience to a new level.”

“Having been uniquely positioned to deliver world-class solutions to global and domestic clients, Clootrack empowers advanced granular qualitative insights with high accuracy to 150+ brands. Clootrack’s powerful AI-driven engine gathers and analyzes billions of customer reviews to help companies make the most impactful brand decisions. For Niyo, Clootrack’s AI capabilities will help with qualitative, strategic, and actionable insights to improve customer experience. For a customer-centric client like Niyo, revolutionizing the digital banking services, the Clootrack’s analytics will enable consistent and qualitative improvements in customer experiences and services,” remarked Shameel Abdulla, CEO, Clootrack.

“The attempt by brands to probe into individual elements of customer experience greatly enhances the brand’s key differentiation from its competitors. Unraveling customer pain points and genuine customer conversations is a key driver for deploying analytics by the brands. Actionable insights, augmented market research, and brand health monitoring are the core business benefits of real-time insights,” said Shameel.
About Niyo Solutions

Niyo, a digital banking fintech conceptualized in 2015, makes banking smarter, safer and simpler through its suite of financial products. Niyo currently has around 500 employees, over 250 dedicated to Tech, Product, and Design. Niyo operates out of corporate offices in Bangalore, Mumbai, and Delhi and has a sales presence in more than 20 states and union territories, currently serving a customer base of around 4 million and over 7,000 corporates.

Website: www.goniyo.com

About Clootrack

Clootrack is an intelligent customer experience analytics platform for enterprises and high-stake decision-makers. Our powerful AI-driven engine helps brands understand the qualitative reasons “why” their customer experience drops. All in real-time. For more information, visit www.clootrack.com.

Related Tags

  • Banking & Financial Services
  • Business Services
  • General
  • Information Technology
  • Internet
  • It & Tech
  • Technology
sidebar mobile

BLOGS AND PERSONAL FINANCE

Read More

Most Read News

CONCOR announces 1:4 bonus issue
20 Jun 2025|12:24 PM
Top Stocks for Today - 20th June 2025
20 Jun 2025|06:07 AM
Read More
Knowledge Center
Logo

Logo IIFL Customer Care Number
(Gold/NCD/NBFC/Insurance/NPS)
1860-267-3000 / 7039-050-000

Logo IIFL Capital Services Support WhatsApp Number
+91 9892691696

Download The App Now

appapp
Loading...

Follow us on

facebooktwitterrssyoutubeinstagramlinkedintelegram

2025, IIFL Capital Services Ltd. All Rights Reserved

ATTENTION INVESTORS

RISK DISCLOSURE ON DERIVATIVES

Copyright © IIFL Capital Services Limited (Formerly known as IIFL Securities Ltd). All rights Reserved.

IIFL Capital Services Limited - Stock Broker SEBI Regn. No: INZ000164132, PMS SEBI Regn. No: INP000002213,IA SEBI Regn. No: INA000000623, SEBI RA Regn. No: INH000000248, DP SEBI Reg. No. IN-DP-185-2016
ARN NO : 47791 (AMFI Registered Mutual Fund Distributor)

ISO certification icon
We are ISO 27001:2013 Certified.

This Certificate Demonstrates That IIFL As An Organization Has Defined And Put In Place Best-Practice Information Security Processes.