Tata Tele to offer WhatsApp Business Platform with Smartflo cloud communication suite

29 Nov 2022 , 01:33 AM

Tata Tele Business Services TTBS has announced the strategic expansion of its cloud communication suite Smartflo with WhatsApp Business Platform This is an advanced move in the digital era to offer an enhanced business communication experience thus accelerating user engagement enhancing customer experience and ensuring impactful customer interactions

WhatsApp Business Platform is an easy and trusted solution for businesses to better manage discussions and queries of customers around the globe Its superior UX further enhances business communications enabling seamless and impactful interactions in the way customers want to engage in todays business ecosystem

Smartflo along with WhatsApp Business Platform provides an integrated omnichannel solution experience involving different channels and methods of connecting with customers and integrating them It unifies the customer experience CX across different channels such as websites mobile apps social media and phone calls as a single-point system to optimize interaction experience collectively

Smartflo makes business communication easy and rich with a host of features such as Single Customer View Workflow Automation AI-enabled Chatbot Chat Interface Advanced Analytics Hyper-personalization One-Click Integration and Easy to Integrate API Platform