TCS ranks 1 for customer satisfaction across Europe

4 Feb 2022 , 01:32 AM

Tata Consultancy Services has been ranked number one for customer satisfaction across Europe in an independent survey of CxOs from top IT spending organizations by Whitelane Research Whitelane Researchs 2021 2022 IT Sourcing Study is based on responses from 1800 CIOs and senior decision makers across 12 European countries The research investigated over 4000 unique IT sourcing relationships to assess service providers on nine Key Performance Indicators KPIs including service delivery relationship commercial and transformation TCS has achieved the top position in customer satisfaction for the ninth consecutive year with an overall satisfaction score of 84 percent compared to the industry average of 75 percent Moreover TCS has expanded its lead over its closest competitor scoring 4 percentage points higher versus 1 percentage point in the prior years survey