TCS ranks 1 in customer satisfaction in France

19 Jan 2022 , 01:32 AM

Tata Consultancy Services has been voted number one in customer satisfaction in France in an independent survey of CxOs of top IT spending organizations This is the third consecutive year that TCS has taken the top spot with an overall satisfaction score of 84Percentagecompared to the industry average of 71Percentage reflecting TCS strong performance across multiple dimensions The independent study by Whitelane Research surveyed more than 160 CxOs and senior decision makers of the top IT spending organizations in the country representing over 480 contracts It evaluated 31 IT service providers over 9 key performance indicators along service delivery relationship innovation and transformation TCS took the top position in Business Understanding Proactivity Account Management and Service Quality By IT domain the company ranked first in Application Development Maintenance and Testing with an 85Percentage satisfaction score