Vakrangee ties with Servify to provide after-sales device care solutions

Servify offers the world’s most advanced post-purchase service platform to deliver great customer experience.

Oct 18, 2021 11:10 IST India Infoline News Service

Vakrangee Limited (VL) has tied up with Servify (Service Lee Technologies Private Limited) to provide after-sales device care solutions to the unserved and underserved population of India through a strategic partnership, said company on Monday.

Servify offers the world’s most advanced post-purchase service platform to deliver great customer experience. Integrating multiple partners of the post-sales service ecosystem on a tech-driven unified intelligent platform, Servify provides Device Lifecycle Management Services for all devices.

Vakrangee will act as an extended arm to facilitate extended care and product protection solutions it offers on devices that touch our daily lives. Customers will get a quick and hassle-free service experience and access to an end-to-end service delivery through Vakrangee Kendra outlets.

Vakrangee will be providing the following services from its Nextgen Vakrangee Kendra Outlets:
  • Trade-in Point Services- There is a huge second-hand fragmented phone market in India. Vakrangee Kendra’s will offer these services through its network of NextGen kendras.
  • Device Service collection Point - Customers can drop their device at the nearest Kendra for repairs and thus act as extended service locations for Servify across the breadth and width of India
  • Warranty Plan Sales - Vakrangee Kendras will sell some plans offered by Servify: Screen Protection, Extended Warranty, Damage Protection Plans
Commenting on this partnership, Dinesh Nandwana, Managing Director & Group CEO, Vakrangee Ltd. said, “We are happy to partner with Servify to facilitate our customers with end-to-end Mobile Devices Lifecycle Management services in both urban as well as rural remote areas.

With this partnership, we have strategically added a complete bouquet of after-sales device care solutions at our Nextgen Kendras making them into a one-stop shop for all the Mobile Device requirements of our customers. This tie-up shall help consumers especially in the unserved and underserved rural locations to get services such as the sale of their second-hand mobiles, repair services, and getting access to various warranty plans.”

At around 11:07 AM, Vakrangee was trading at Rs43.70 apiece down by Rs0.6 or 1.35% on Sensex.

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