Airan Ltd Management Discussions

Financial Year 2024–2025 Industry Overview

The Indian IT and ITeS industry continued its upward trajectory in FY 2024–2025, propelled by digital transformation, global process outsourcing demand, and the accelerated adoption of automation and artificial intelligence. Indias share of the global IT-enabled services market remains unmatched, supported by a deep talent pool, competitive cost structures, and a maturing digital infrastructure ecosystem.

Global demand for high-value outsourcing - spanning managed services, intelligent automation, and regulatory-compliant financial processes - has expanded significantly in both mature and emerging markets. This environment positions Airan Limited to deliver sophisticated, technology-enabled solutions that address client needs for speed, accuracy, compliance, and scalability.

Our Business

FY 2024–2025 marked a year of strategic scale-up for Airan Limited, driven by deliberate investments in capacity, capability, and market reach. We expanded our geographic presence with a new office in Malaysia, strengthening our foothold in the Asia-Pacific region and enabling us to serve clients with greater proximity and agility. Our client portfolio grew across the UK and Australia, reinforcing our global positioning and diversifying our revenue base.

Operational capacity was enhanced through increased staff strength and deeper domain expertise across functions. Our service portfolio expanded meaningfully in managed payroll and manpower solutions, meeting the rising demand from enterprises seeking compliant, efficient, and fully managed workforce solutions.

On the technology front, we advanced our IT solutions offering, delivering AI-enabled software platforms, automation engines, and process intelligence tools for banking and KPO clients. These proprietary and custom-built systems have enhanced operational throughput, improved accuracy, and delivered measurable efficiency gains for our clients. Internally, we deployed advanced AI capabilities into our own software infrastructure, making systems more robust, adaptive, and secure.

The BPO segment of our business saw a deliberate expansion, particularly in voice-based processes, complementing our established non-voice operations and offering clients an end-to-end customer engagement model.

Opportunities and Strategic Positioning Opportunities

• Growing global demand for AI-powered process outsourcing across BFSI, KPO, and compliance-heavy industries.

• Increased reliance on managed payroll and manpower outsourcing as organisations seek to reduce administrative burden and enhance compliance.

• Rising preference for integrated service providers offering technology platforms alongside process execution.

• Expanding market access in Asia-Pacific, the UK, and Australia, providing exposure to mature economies and diversified industries.

Strategic Positioning

Airan Limiteds advantage lies in the convergence of technology, process expertise, and multi-vertical delivery capability. By combining automation-first methodologies with human expertise, we are able to address complex, high-volume operations with precision and scale. Our geographic spread and domain breadth allow us to be a single partner for clients seeking transformation, compliance, and efficiency under one roof.

Internal Control Systems and Their Adequacy

Our internal controls continued to evolve in FY 2024–2025, reinforcing governance, security, and operational resilience:

• AI-Augmented Risk Controls: Deployed machine learning models for anomaly detection in financial and operational workflows, enabling faster incident response.

• Process Automation: Further automated internal reporting, payroll processing, and compliance tracking, reducing error margins and turnaround times.

• Cybersecurity Maturity: Enhanced endpoint security, real-time threat intelligence feeds, and periodic red-team simulations to maintain robust cyber resilience.

• Operational Intelligence Dashboards: Introduced live monitoring tools for project KPIs, SLA adherence, and capacity utilisation across global delivery centres.

• Governance Framework: Strengthened board oversight on risk management, compliance, and ESG commitments, supported by quarterly control reviews.

• Staff Capability Alignment: Expanded internal training on AI tools, compliance frameworks, and client data security protocols, ensuring our teams remain ahead of regulatory and industry requirements.

Outlook

Airan Limited enters FY 2025–2026 with momentum, a diversified service portfolio, and a reinforced global footprint. Our strategic focus remains on deepening client relationships in core verticals, scaling our AI and automation-led offerings, and expanding in high-growth geographies. With robust internal systems, a skilled workforce, and a technology-led delivery model, we are positioned to capture emerging opportunities while maintaining operational excellence and governance discipline.

Ratio Analysis (Amount in Lakhs)