HRH Next Services Ltd Management Discussions

OVERVIEW OF BUSINESS:

HRH Next Services Limited ("the Company") is a public company listed on the NSE SME Emerge Platform, engaged in providing Business Process Outsourcing (BPO) solutions across India. Incorporated on 2^nd February 2007 as a private limited company and subsequently converted into a public company, the Company operates from its registered office at 4-1-976, Abid Road, Hyderabad – 500001, Telangana, India.

The Company offers a diverse suite of BPO services, which include:

Inbound and Outbound Call Centre Services

Backend Processing and Support

Chat and Email Support Solutions

Customized outsourcing solutions based on client needs

Our solutions are designed to optimize business operations, enhance customer experience, and provide scalable support for our clients growth.

Our vision is to be a trusted partner for our clients, guiding them through their transformation journey with a consulting-led and AI-powered approach and empowering them to become leaders in their industries.

HRH Next Services Limited remains committed to building a sustainable and scalable organization with a focus on:

Delivering value-driven services that align with client objectives

Nurturing employee growth and skill development

Generating long-term, profitable returns for shareholders

Strengthening our contribution to social and community development

The Company is recognized as a leading domestic vernacular contact centre service provider, catering to over 100 renowned Indian brands. Our client base spans multiple sectors, including Foodtech, Telecom, E-commerce, Healthcare, Banking and Financial Services and Autotech.

The BPO sector in India continues to witness growth driven by increased demand for cost-effective, customer-centric, and multilingual support solutions. HRH Next Services Limited is strategically positioned to capitalize on this trend by leveraging its strong domestic presence, industry experience, and scalable operational framework.

INDUSTRY STRUCTURE & DEVELOPMENTS: Industry Overview- Worldwide

The IT Services industry demonstrated strong resilience in FY25 amid continued macro economic uncertainty and geopolitical tensions. According to the Strategic Review 2025, published by NASSCOM (the NASSCOM Report), global IT services spending grew at 4.7% year-on-year during the calendar year 2024. Growth was primarily driven by enterprises prioritizing operational excellence in a tough macroeconomic environment.

According to the NASSCOM Report, revenue for the Indian IT services sector is expected to witness growth of 4.3% year-over-year, reaching $137.1 billion in fiscal year 2025.

Indian Business Process Management (BPM) exports have shown a strong performance as well, growing at 4.4% year-on-year to USD 48.5 billion in FY 2024-25, as per Nasscom, versus 2.7% in FY 2024-25.

OUTLOOK:

1. Optimistic Outlook:

The Company is well-positioned to leverage the growing demand for BPO services, driven by digital transformation, automation, and increasing customer expectations. Expansion into regional markets and the introduction of value-added services are expected to support sustainable revenue growth and profitability in the coming years.

2. Balanced Outlook:

HRH Next anticipates steady growth in the BPO sector, supported by ongoing technology adoption and operational efficiency initiatives. While competition and regulatory changes remain challenges, the Companys strong market presence, skilled workforce, and diversified service offerings provide a solid foundation to navigate uncertainties and capitalize on emerging opportunities.

3. Strategic Outlook:

The Company aims to strengthen its foothold in Tier-2 and Tier-3 cities, enhance digital capabilities, and expand its service portfolio. These strategic initiatives, combined with market trends favoring outsourcing and customer experience solutions, are expected to drive long-term value creation for shareholders.

ABOUT BPO INDUSTRY:

The Business Process Outsourcing (BPO) sector remains one of the fastest-growing segments within the Information Technology Enabled Services (ITES) industry, driven by operational scalability, cost efficiencies, and the ability to mitigate risks through specialized service delivery.

Rapid advancements in digital technologies, automation, and artificialintelligence are reshaping the BPO landscape, enabling faster, more accurate, and data-driven process management. These developments are also enhancing productivity, improving customer experience, and providing organizations with actionable insights to support business decision-making.

Within this broader framework, the Contact Centre segment has emerged as a critical growth area, reflecting increasing demand from the expanding service sector and rising customer expectations for high-quality engagement. The growing emphasis on customer experience management, combined with the need for efficient and scalable operations,presentsHRHNextwithsignificantopportunities. The Company is well-positioned to leverage its expertise, secure new project engagements, and expand its footprint, thereby strengthening its market presence in a dynamic and rapidly evolving industry.

SEGMENT–WISE OR PRODUCT-WISE PERFORMANCE:

As the company operates in single segment the same is not applicable.

SWOT ANALYSIS

FINANCIAL PERFORMANCE:

The Company continued its strong growth momentum in Financial Year 2024 25, recording revenue from operations of Rs. 5,784.17 Lakhs and a profit after tax of Rs. 313.99 Lakhs. The improvement in revenue and profitability was driven by enhanced operational efficiency, optimized cost structures, and effective execution of strategic initiatives. The Company successfully leveraged market opportunities, strengthened its revenue streams, and maintained a disciplined approach to financial management. These efforts have resulted in a solid financial foundation, positioning the Company for sustainable growth and continued value creation for shareholders.

INTERNAL CONTROL SYSTEMS AND THEIR ADEQUACY

The Company has established a robust and adequate system of internal controls, tailored to the scale and nature of its operations. It ensures full compliance with all relevant laws, regulatory requirements, internal policies, and corporate guidelines. Accounting practices are aligned with applicable Accounting Standards and Company policies. These systems are regularly monitored and overseen by the Board of Directors and the Audit Committee, underpinned by strong corporate governance practices.

HUMAN RESOURCE:

Human resources continue to be a key enabler of organizational transformation and remain one of the most valued stakeholders of the Company. The Company is committed to fostering an environment that nurtures talent and maximizes the potential of every individual, in alignment with its long-term strategic objectives.

The Company employed 1,092 individuals on its permanent rolls, overseeing critical functions including operations, administration, secretarial, legal, marketing, and accounting, in accordance with their defined roles and responsibilities.

In FY 2024 25, the Company strategically invested in comprehensive workforce upskilling initiatives to establish a future-ready, digital-first organization. These initiatives emphasized enhancing digital fluency, building adaptability, and encouraging innovation, thereby equipping employees to drive organizational transformation and effectively respond to the evolving technological and business landscape.

FUTURE PROSPECTS AND STRATEGY:

The Company is well-positioned to capitalize on the growing demand for outsourcing and business process solutions, driven by digital transformation, cost optimization, and the increasing need for enhanced customer experience. In the coming years, the Company aims to expand its footprint into emerging markets. Strategic investments in advanced technologies such as AI, automation, RPA, and analytics will not only streamline internal processes but also enable the delivery of high-value, digital-first solutions to clients across industries.

In addition, the Company plans to diversify its service offerings to cater to sectors such as healthcare, fintech, telecom, and e-commerce, ensuring a broad and resilient revenue base. Strengthening client relationships through superior engagement, performance monitoring, and customized solutions will remain a key focus. Furthermore, the Company will explore strategic partnerships, alliances, and selective acquisitions to enhance capabilities, expand service portfolios, and enter new markets. Collectively, these initiatives are expected to drive sustainable growth, operational excellence, and long-term value creation for all stakeholders, while positioning the Company as a trusted partner in the evolving BPO landscape.

CAUTIONARY STATEMENT: The statement and views expressed by the management in the above-said report are on the basis of best judgment, but the actual results might differ from whatever stated in the report. The Company takes no responsibility for any consequence of decisions made based on such statements and holds no obligation to update these in future. Readers are cautioned not to place undue reliance on these forward-looking statements.

Managing Director Whole time Director DIN: 00218044 DIN: 10242986 Add: H.No. 1-2-385/3, Domalguda, Add: H. No.1-2-385/3, Gagan Mahal, Beside BSG Himayatnagar, Hyderabad 500029, Model School, Domalguda, Gagan Mahal, Telangana, India Himayathnagar, Hyderabad-500029, Telangana, India

Place: Hyderabad Date: 5^th September 2025