Global and India Travel, Tourism and Hospitality Scenario
ITDC has been in the Travel, Tourism and Hospitality sector for the last six decades, having witnessed a range of challenges from the post independence to the post-pandemic, remaining not just resilient but also anti-fragile.
2026 has been a landmark year for ITDC-being the twin anniversary year for both ITDC and The Ashok, transitioning from their 60th and 70th years, respectively to be future ready for celebrating Indias 100 years of Independence in 2047.
UN Tourism reported that international tourism arrivals in 2025 stood at 1523 million, 60 million more than 2024. The World Tourism Barometer also indicated that international tourism export receipts reached around USD 2.2 trillion in 2025, reflecting an increase of 5% over last year. Travel remained robust in 2025 despite high inflation in tourism services and geo-political tensions. The initial travel forecast for 2026 is estimated to be up by 3-4% depending on conflicts duration and scale. Hosting of flagship events like Routes Asia 2027, which is officially scheduled to take place in New Delhi in March 2027 also signifies that Delhi is transitioning into a world-class global MICE and aviation capital.
India is the fourth largest economy with USD 4.01 trillion, aspiring to be a USD 30 trillion economy by 2047. It continues to grow in the range of 6.6% to 7%. Tourism is expected to contribute USD 3 trillion and double its GDP contribution to 10% during the same time. As per the Annual Report of the Ministry of Tourism for the year 2025-26, a record 4132.8 million Domestic Tourist Visits (DTVs) were recorded Pan India, almost double of the previous year born on pilgrimage, spiritual and rejuvenative travel.
India recorded International Tourist Arrivals (ITAs) upwards of 20 million and Foreign Tourist Arrivals (FTAs) of 9.02 million which account for Foreign Exchange Earnings (FEEs) of 2,73,638 crores.
Despite several external challenges including dampening of travel sentiment post Operation Sindoor in Q1 of FY 2025-26 and the geo-political crisis in Middle East and the protracted theatre of war in Eastern Europe, ITDC saw an increase in operational efficiency, visibility and robust brand re-positioning in the market, which also sits positively in terms of our balance sheets and enhanced dividends of 29.5% to its shareholders. Your Corporations shares price are also significantly stable and higher than last year.
During the FY 2025-26, your Corporation recorded a Revenue from Operations of Rs 558 crore. Further the Corporation recorded the highest Profit before Tax (PBT) of Rs.114 crores which is an increase of 14.36% percent over last year. The Profit after Tax (PAT) increased by 2.71% to Rs. 84.02 crores. Increased Operational Efficiency in operations and increase in MICE, Banquets, Wedding business, ground transportation services and targeted marketing based on business insights are the prime factors behind the performance of the Corporation as compared to FY 2024-25 which was an outlier year with 66 crores travels due only to the Mahakumbh.
Besides, the various ‘Process Reforms undertaken across the 18 divisions in ITDC and the creation of new business opportunities through new offerings and services have already begun to show positive traction in Q1 of FY 2026-27, thereby reinforcing ITDCs continuing relevance as a tourism- sector PSU operating at the intersection of hospitality, public interface and institutional event execution.
ITDC is committed to being a trusted, preferred and tech enabled ‘one stop solution provider, in the Hospitality, Travel and Tourism space. ITDC is poised to deliver customised solutions and personalised experiences for its guests, travellers, visitors and clientele. Adoption of new and emerging technologies and Artificial Intelligence, Business Insights for making data driven and evidence base commercial decisions and sustainable approach to responsible tourism remain our top priorities. This will not only enable higher return on investment for your company and its shareholders but also allow the corporation to be future ready and climate resilient in sync with the changing ecosystem and commitments not just for statutory compliances alone.
Twin Anniversary Celebrations of 60 years of ITDC and 70 years of The Ashok Hotel, New Delhi February 13, 2026
The twin anniversaries of ITDC and The Ashok, New Delhi were celebrated on the 13th February 2026 in a mega ceremony with the Shri Gajendra Singh Shekhawat, the Honble Union Minister for Culture and Tourism as the Chief Guest, Shri Jual Oram, the Honble Minister of Tribal Affairs as the Guest of Honour, Shri Suresh Gopi the Honble Minister of State for Tourism and Petroleum and Natural Gas joining as digitally, in the august presence of Dr Vinod Paul, Member Niti Ayog, Shri Moses Chalai, Secretary DPE, Shri Arunish Chawla Secretary DIPAM, Shri Srivastsa Krishna, Secretary Tourism and Smt Mugdha Sinha, MD, ITDC. ITDC Convention Hall witnessed and welcomed the gracious presence of various Ambassadors and High Commissioners along with a galaxy of thought leaders from the Travel, Tourism and Hospitality sector as also the Travel Trade media and journalists.
A suite of multi-dimensional, high- impact projects that unify the rich heritage of our nation with modern digital infrastructure stack were inaugurated by the dignitaries on the dias in the august presence of the distinguished audience.
After the ceremonial Lamp Lighting, the MD extended a warm welcome to all present and provided an overall context for the various inaugurations to follow, highlighting the vision of ITDC and the various accomplishments achieved in the last one year since her joining on 28th April, 2025.
The following initiatives were launched at the event as part of showcasing ITDCs future-readiness for the new era
1. Launch of Commemorative Stamp on The Ashok: ITDC, in proud coordination with the Department of Posts, released a special commemorative postage stamp to mark the 70 glorious years of The Ashok.
2. Launch of the Book Cover on “A Day at the Hotel”: The book captures the legacy, operations, hospitality, and skill development of The Ashok Hotel and The IHM Ashok. Through a structured and engaging narrative, the book highlights the Hotels legacy, facilities, infrastructure, operational processes, resources, and the diverse professional teams that drive its day-to-day operations.
3. Launch of the Film on “The Ashok”: The cinematic AV celebrates The Ashoks spatial symphony and how its time-honoured grandeur has transformed into immersive luxury, while embracing modern indulgence. Located at the heart of Lutyens Delhi, Ashok has been redefining hospitality through the luxury of space.
4. Launch of The Ashok Recipe Book inspired by Gyan Bhartam: ITDC launched a unique and evocative chronicle of Indias diplomatic heritage - One that tells its story not through treaties or transcripts, but through the menus served to Heads of State at Hyderabad House, which has been at the helm of operations since 1975. Inspired by the Gyan Bharatam Mission of Honble Prime Minister, this coffee table book brings together, a carefully curated collection of the state banquet menus with age-old gastronomic wisdom, sustainable foods, and culinary flair.
5. Inauguration of the renovated Swimming Pool at Samrat Hotel: The Swimming Pool at Hotel Samrat has been refurbished and is ready for use by the hotel guests. Aimed at enhancing the leisure swimming, fitness and relaxation opportunities at the hotel. This place around the pool also makes for a beautiful party venue.
6. Inauguration of the renovated Aishwarya Gardens and Airawat Outdoors at The Ashok: The Ashok is a strong prospect for the MICE segment owing to its substantial number of 550 rooms and large banqueting spaces. To add to the inventory, the Aishwarya Lawns have been upscaled with better layout and landscaping; while Airawat Outdoors is a large multipurpose space suitable for fairs, exhibitions, and adjunct use for activities related to weddings and conferences.
7. Launch of ITDC Gift Cards: ITDC is proud to introduce the ITDC Gift Card, a thoughtfully curated, standardized, and ITDC-branded gifting solution. The ITDC Gift Card has been conceptualized to deepen guest engagement, enhance brand recall, and create a structured avenue for revenue generation through prepaid and committed purchases.
8. Unveiling of the ITDC Procurement of Goods & Services Manual 2026: The existing Purchase & Store Manual, issued in 1997, has guided ITDCs procurement and store-related activities for nearly three decades. However, during this period, the Government of Indias procurement framework has evolved significantly with the revision of General Financial Rules (GFR), introduction of e-procurement systems, launch of the Government e-Marketplace (GeM), and evolution of hotel procurement ecosystem such as procurement of newly launched & specialized items, change in technical specifications, and new sources of supply which significantly transform public procurement into a digital and standardized process.
9. Unveiling of the ITDC Sound & Light Shows Manual 2026: The SEL Shows Manual 2026, aims to address the rapidly evolving ecosystem, advancements in technology, and infrastructural changes, and is fully aligned with the latest manuals of the Department of Expenditure (DoE) and General Financial Rules. This manual is as much about the narrative as it is about technology, while emphasizing the importance of using visualization to provide an immersive experience to the audience.
10. Unveiling of the ITDC Template for General Clauses 2026: Recognizing the need for a unified framework across tenders, agreements, and licensing documents, the ITDC Template for General Clauses reflects ITDCs continued commitment to strong governance, administrative discipline, and organizational uniformity. The template has been thoughtfully designed to align with contemporary business practices while clearly defining legal terminology, distinct obligations of parties, compliance, and safeguard provisions.
11. Launch of the New Logo of Institute of Hotel Management (IHM) Ashok: e of Hospitality & Tourism Management (AIHTM) has been renamed with a new logo as Institute of Hotel Management, Ashok, to position the institution as a Centre of Excellence in hospitality service education under the aegis of Indias most authentic and enduring legacy hospitality brand.
12. Launch of Teaser of 5 Sound & Light Shows at Leh, Purana Qila, Bundi, Sarkhej Roza, and Udayagiri & Khandigiri: In a grand tribute to the nations cultural renaissance and storied history, a teaser series of state-of-the- art Sound and Light shows across multiple locations have been inaugurated today. The shows leverage cutting-edge projection mapping, laser technology, synchronized audio, evocative storytelling, and high-resolution immersive systems to bring centuries of history to life, with a broader vision to revitalize iconic tourist centers and provide a world- class experience for domestic and international visitors.
13. Unveiling of Ashok Travels & Tours Brochure: ITDC has launched a comprehensive brochure redefining itself as a “One-Stop Shop” for the travel ecosystem, offering a refined suite of services that primarily includes bespoke tour packages, visa and passport services, apostille services, concierge, ticketing platform with secure payment gateways, transportation services for city transfers, and premium hotel accommodations. The new brochure serves as a physical and digital roadmap for the modern traveler, meticulously detailing ITDCs expanded capabilities.
14. Launch of the ITDC Online Booking Portal & short film: ITDC has launched an online booking portal for Government Ministries, Public Sector Undertakings, and Defence and Paramilitary forces. This has marked a major step towards digital modernization, enhanced operational efficiency, and technology-enabled service delivery. The platform offers a single integrated portal for flight bookings, hotels, transport services, conferences, events, and related requirements, enabling seamless inter-departmental coordination, real-time access to information, and improved process transparency.
15. Exchange of MoU with MoTA:
ITDC has announced the signing of a Memorandum of Understanding with the Ministry of Tribal Affairs (MoTA) for the structured training of tribal homestay operators, underscoring ITDCs service excellence and institutional capability in hospitality and tourism capacity building.
The event went on for four hours and was followed by dinner. Both the event and the delicious dinner spread was much appreciated by all.
The photographs of the event can be seen on our ITDC website at https://itdc.co.in/celebrate/.
All the Manuals inaugurated during the event are also available in downloadable format on our website under an especially curated template ITDC 60th and 70th year celebrations.
PIB also release a Press Note which can be accessed at https://www. pib.gov.in/PressReleasePage. aspx?PRID=2227889®=3& lang=1
Minute To Minute Program
Timing |
PROGRAM |
1700 hrs. |
Arrival of Dignitaries |
1700-1702 |
Lighting of the Ceremonial Lamp |
1702-1705 |
Floral Welcome of Dignitaries |
1705-1710 |
Welcome Address by Managing Director ITDC |
1710-1712 |
Launch of Commemorative Stamp on The Ashok |
1712-1714 |
Launch of the Book Cover on “A Day at the Hotel” |
1714-1720 |
Launch of the Film on The Ashok |
1720-1725 |
Launch of the Ashok Recipe book inspired by the Gyan Bhartam Mission |
1725-1727 |
Inaugural Address by Secretary Tourism |
1727-1729 |
Inauguration of the Samrat renovated Swimming Pool |
1729-1731 |
Inauguration of The Ashok renovated Aishwarya Gardens and Airavat Outdoors |
1731-1736 |
Launch of the ITDC Gift Cards |
1736-1738 |
Special Address by Secretary DIPAM |
1738-1740 |
Unveiling of the ITDC Procurement of Goods & Services Manual 2026 |
1740-1742 |
Unveiling of the ITDC Sound & Light Shows Manual 2026 |
1742-1747 |
Unveiling of the ITDC Template for General Clauses 2026 |
1747-1749 |
Special Address by Secretary DPE |
1749-1752 |
Launch of the New Logo of Institute of Hospitality Management (IHM) Ashok |
1752-1755 |
Launch of Teaser of 5 Sound & Light Shows Leh, Purana Qila, Bundi, Sarkhej Roza, Udayagiri and Khandagiri. |
1755-1802 |
Address by Guest of Honour- MoS Tourism |
1802-1804 |
Unveiling of Ashok Tours & Travel Brochure |
1804-1806 |
Launch of the ITDC Online Booking Portal |
1806-1808 |
Film on ITDC Online Booking Portal |
1808-1818 |
Exchange of MOU with IRCTC & MOTA |
1818-1820 |
Felicitation of Design Students from JKLU for project on Taj Restaurant, Agra |
1820-1823 |
Keynote Address by Chief Guest - Minister of Tourism & Culture |
1823-1826 |
Presentation of Mementos to Dignitaries |
1826-1830 |
Vote of Thanks followed by High Tea |
1. Segment wise performance Hotels Division
Overview
The Hotels Division of ITDC continued to strengthen its position as a premier hospitality and catering service provider during the financial year 2025-26 through its diversified portfolio comprising hotel operations and catering establishments The Division operates the following units:
• The Ashok, New Delhi
• Hotel Samrat, New Delhi
• Hotel Kalinga Ashok, Bhubaneswar
• Parliament House Catering Unit, New Delhi
• Hyderabad House, New Delhi
• Vigyan Bhawan, New Delhi
• Western Court Canteens, New Delhi
• Taj Restaurant, Agra
In FY 2025-26, the Division continued to demonstrate strong operational resilience and excellence by successfully hosting large-scale conferences, exhibitions, diplomatic engagements, institutional events, social functions, and group movements. It remained focused on enhancing guest experiences, strengthening its banquet and MICE business, licensing out vacant spaces, improving operational efficiencies, and upgrading infrastructure across its properties and catering units.
During the financial year 2025-26, the Hotels Division recorded a turnover of 339.70 crore, closely aligned with the previous years 338.17 crore, refecting consistent performance and stability in a highly competitive and dynamic hospitality market and a year book- ended by Geo political instability.
Further, ITDC introduced the Gift Card as an innovative and guestcentric offering aimed at enhancing convenience and promoting services across its properties. Available in multiple denominations, the prepaid card can be redeemed for room stays as well as a wide range of food and beverage services, making it an attractive option for festive gifting, employee rewards, corporate engagements, and institutional partnerships. The initiative also helped strengthen customer engagement, enhance brand visibility, and generate an additional revenue stream across ITDC hotels.
The Ashok, New Delhi
The Ashok, the flagship property of ITDC and a timeless emblem of Indias hospitality heritage since 1956, further enhanced its position as one of the countrys most iconic luxury hospitality destinations during FY 2025-26, achieving a turnover of Rs. 206.72 crore. Profit before tax improved from Rs. 47.81 crore during FY 2024-25 to Rs. 54.27 crore during FY 2025-26.
Featuring 550 elegantly appointed rooms, including premium suites and heritage accommodations, the hotel continued to serve as a premier venue for prestigious national and international conferences, diplomatic engagements, exhibitions, high-level government functions, and grand social celebrations.
Reaffirming its leadership in Indias growing MICE sector, The Ashok continued to be a preferred destination for prestigious national and international events, backed by its world-class banquet and convention infrastructure. The hotels iconic 16,400 sq. ft. pillarless Convention Hall, along with multiple banquet halls, meeting rooms, and four landscaped lawns accommodating 100-1,000 guests, successfully hosted conferences, exhibitions, State dinners, weddings, and large-scale social gatherings during FY 2025-26.
Supported by impeccable service standards and seamless execution, the hotel hosted several eminent organizations including the Pension Fund Regulatory and Development Authority, Bureau of Indian Standards,
Unique Identification Authority of India, National Human Rights Commission, Election Commission of India, State Bank of India, Coal India Limited, Confederation of Indian Industry, International Solar Alliance, and various Ministries and Government Departments, further strengthening its reputation as one of Indias most distinguished venues for institutional, corporate, and diplomatic engagements.
The hotel also catered extensively to group movements and residential bookings for prestigious organizations such as the Union Public Service Commission, Central Bureau of Investigation, Sports Authority of India, All India Institute of Medical Sciences, Indian Council of Medical Research, International Civil Service delegations, and diplomatic groups from various countries, refecting its continued prominence in hosting distinguished domestic and international guests.
The iconic Convention Hall at The Ashok further consolidated its position as one of the Capitals most sought- after venues for exhibitions, lifestyle showcases, and premium social events. During the year, the hotel successfully hosted acclaimed exhibitions and curated lifestyle events organized by reputed entities including Bridal Asia, Falcon Exhibitions, Fairytales Events Pvt. Ltd., Wedding Syrup, Kalasheel, Courtyard Stories, Yellow Blossom Events, and several other renowned organizers.
Adding to its legacy of hosting landmark occasions, The Ashok served as the venue for several prestigious cultural and public events, including the Paralympics Committee of India Mascot Launch Ceremony attended by eminent dignitaries, Members of Parliament, Ministers, senior government officials, and celebrated national and international athletes. The hotel also commemorated significant occasions such as International Yoga Day and World Environment Day through specially curated events and celebrations. It also retained its ability as the preferred venue for the mega conference of Cardiological Society of India.
The culinary division of the hotel continued to elevate guest experiences through innovative dining concepts, festive offerings, and themed promotions. Curated Navratra Thalis at the Coffee Shop, exclusive kitty party packages at Oudh, Frontier, and Coffee Shop, along with attractive Happy Hour promotions at The Cake Shop, received an enthusiastic response from patrons and further enhanced the hotels vibrant food and beverage offerings.
A significant milestone achieved during FY 2025-26 was the successful licensing of nine commercial shops, one new Food & Beverage outlets, and two office spaces within the hotel premises. This strategic initiative reflects the hotels vision for optimum commercial space utilization and the revitalization of guest-facing areas through thoughtfully curated partnerships. The initiative not only strengthened ancillary revenue generation but also transformed the hotel lobby and adjoining public spaces into a more vibrant, engaging, and contemporary hospitality experience aligned with evolving market trends and guest expectations.
Another landmark achievement during the year was the development and operationalization of Aishwarya Lawn and Airawat Outdoor as premium banquet and event destinations within the hotel premises. A standout addition, “Airawat Outdoor,” spanning approximately 38,000 sq. ft., was developed by transforming an underutilized space into an elegant open-air venue surrounded by lush greenery with beautiful trees. The venue now serves as a distinguished destination for exhibitions, cultural programs, craft fairs, and large-scale outdoor events, significantly enhancing the hotels MICE and social event capabilities.
To commemorate the landmark celebration of 70 glorious years of The Ashok, customized postage stamps were introduced as a unique branding and heritage initiative. These specially designed stamps celebrate the rich legacy and iconic stature of the hotel while serving as exclusive souvenirs, premium gifts, collectible memorabilia, and promotional offerings across ITDC properties. The initiative further strengthens brand recall and reinforces the hotels distinguished position in Indias hospitality landscape.
Through its unwavering commitment to hospitality excellence, operational innovation, and guest-centric service delivery, The Ashok continued to reinforce its position as one of Indias most prestigious and distinguished hospitality destinations during FY 2025-26.
Hotel Samrat, New Delhi
Hotel Samrat has continued to show steady improvement in both operational performance and infrastructure development. The hotel generated strong operating revenue of 74.72 Crore in FY 2025-26 as against 74.30 crore in the previous year, refecting sustained demand and a solid market position. In a similar vein, profit before tax remained healthy at Rs.28.32 crore during FY 2025-26, compared with 24.98 crore in FY 2024-25.
Shaped like a hollow pentagon, Hotel Samrat offers an elegant retreat in the heart of the capital. Its refined architecture centers around a fower- filled atrium and an open-air courtyard, while 255 well-appointed standard and deluxe rooms overlook peaceful enclosed gardens, flowing fountains, and water channels together creating a calm, oasis-like setting for discerning travellers.
During the year, the hotel successfully conducted 119 banquet events across its banquet venues including Kautilya Hall, Chanakya Hall, and Chandragupt Hall. These events catered extensively to Government Departments, PSUs, institutions, and corporate organizations. Major events and conferences hosted at the hotel included programmes organized by DGCA, Ministry of Tourism, Coal India Limited, NITI Aayog, National Dairy Development Board, CDAC, IIT Indore, Food Corporation of India, ICSI, Indo-American events, and several institutional and corporate gatherings.
Major group movements hosted at Hotel Samrat during the year included delegations of UPSC, National School of Drama, IPS Academy, NITI Aayog Atal Innovation Mission, Ministry of Tribal Affairs, and Embassy of Ireland.
Hotel Samrat demonstrated exceptional capability in handling large-scale institutional catering assignments. During the year, the hotel successfully executed bulk snack box and packed thali meals distributions involving more than 20,500 boxes for various institutions and organizations.
The successful introduction of a cake shop and the expansion of bakery offerings at the Tea Lounge further enhanced guest engagement and boosted revenue generation. Hotel Samrat also organized festive food promotions during occasions such as Navratri and Christmas, which received an encouraging response from guests and visitors. In addition, at the invitation of Rashtrapati Bhawan, the hotel set up a Food & Beverage stall at Amrit Udyan (Rashtrapati Bhawan), underscoring its commitment to serving quality cuisine to a wide and diverse audience.
The hotel undertook several modernization and infrastructure enhancement initiatives during the year. Renovation of 20 guest rooms and soft renovation of 15 rooms were carried out. Renovation work of the fifth and sixth floors for MEA office space was also undertaken. The swimming pool became operational for in-house guests as well as public members through monthly subscription facilities.
In the area of quality assurance and food safety, Hotel Samrat conducted Food Safety Management System (FSMS) Internal Auditor Training for its audit team. The hotel was awarded ISO 22000:2018 certification during February 2026, reaffirming its commitment to maintaining international food safety and hygiene standards.
Hotel Samrat continues to uphold its commitment to delivering exceptional hospitality, combining its heritage appeal with modern innovation to cater to the evolving needs of a diverse clientele, while maintaining strong value for money.
Hotel Kalinga Ashok, Bhubaneswar
Founded in 1980, Hotel Kalinga Ashok enjoys a prominent location in the heart of Bhubaneswar, the celebrated Temple City of India. Set across a 5-acre campus, the hotel offers a tranquil yet centrally situated retreat, serving as a convenient base for both leisure and business travellers. During FY 2025-26, Hotel Kalinga Ashok further strengthened its operational capabilities through infrastructure upgrades, enhanced guest amenities, and a rise in institutional engagements. Its strategic location ensures easy access to Odishas major attractions, including the Lingarajand Konark Temples, Puri, Chilika Lake, and Bhitarkanika National Park.
The property comprises 32 well- appointed rooms and 4 executive suites, along with its in-house multicuisine restaurant, Phulbani. Catering to both corporate and leisure guests, the hotel combines comfort and functionality, delivering a tranquil ambience supported by modern amenities. The hotel hosted several important conferences and official events during the year, including conferences organized by Odisha Vigyan Academy and National Council for Homoeopathy, Delhi.
Significant modernization and upgradation initiatives were undertaken at the property during the year. Room renovation activities were initiated to improve guest comfort and contemporary appeal. A solar water heating system was installed as part of the hotels sustainability and energy conservation initiatives.
The installation of a modern firefighting system reached its final stage during the year, enhancing safety standards across the property. In addition, installation of a new DG Set, split air-conditioning systems in rooms, restaurants, and halls, and installation of a lift were undertaken to improve operational efficiency and guest convenience.
The hotel also expanded its food and beverage offerings through the introduction of a Kalinga Special Biryani Counter with open-air seating lounge facilities, aimed at enhancing guest experience and promoting regional cuisine.
Hotel Kalinga Ashok continued to serve as a preferred venue for conferences, seminars, and institutional gatherings while steadily improving its infrastructure and hospitality offerings.
Hyderabad House
Hyderabad House continued to uphold its distinguished legacy as one of the countrys most prestigious diplomatic hospitality establishments managed by ITDC. During FY 2025-26, the unit successfully hosted numerous high- profile diplomatic meetings, lunches, high teas, and receptions organized by the Honble Prime Minister of India and senior government dignitaries.
The unit catered to several State visits and bilateral engagements involving distinguished global leaders including the Presidents of Chile, Angola, Paraguay, Philippines, Brazil, Finland, Seychelles, and the European Union, as well as the Prime Ministers of Fiji, Singapore, and Canada, among others.
In addition to formal lunches and meetings at Hyderabad House, the unit also managed elaborate media high teas, cabinet receptions, tea meetings, and VIP hospitality events at PM House and other designated venues.
Hyderabad House also played an important role in hosting AI Summit- related engagements, CEO meetings, and diplomatic interactions involving international delegations and senior officials.
The unit continued to maintain the highest standards of protocol hospitality, culinary excellence, operational coordination, and service delivery while supporting Indias diplomatic engagements at the highest level.
Vigyan Bhawan
ITDCs VVIP Catering Unit at Vigyan Bhawan continued its distinguished service legacy during FY 2025-26 by successfully catering to numerous prestigious government conferences, institutional events, and national-level functions.
Major events during the year included programmes organized by the Department of Personnel & Training (Karamyogi), Ministry of Panchayati Raj, Ministry of Rural Development, National Health Authority, Jamia Millia Islamia, Intelligence Bureau, Ministry of Women & Child Development, Sangeet Natak Akademi, Ministry of Social Justice & Empowerment, Ministry of Minority Affairs, Bureau of Energy Efficiency, National Film Development Corporation, SCOPE, Delhi Customs, Indian Law Institute, Bharatiya Swayam Sevak Sangh, and several others.
The unit also catered to events organized by educational institutions, cooperative organizations, research bodies, and cultural institutions including HansrajCollege, Morarji Desai National Institute, Rajyoga Education & Research Foundation, Institute of Cost Accountants of India, and Delhi Pharmaceutical Sciences & Research University.
Building maintenance, renovation, technology upgrades, and energy conservation activities at Vigyan Bhawan continued to be undertaken by CPWD in coordination with concerned authorities.
The unit continued to maintain its reputation for delivering high-quality catering and protocol services for government functions attended by senior dignitaries, officials, and delegates from across the country.
Parliament House Catering Unit (PHCU)
The establishment of the Parliament House Catering Unit (PHCU) by ITDC marked a significant milestone, as it took over catering operations from Northern Railways based on a mandate from the Parliament of India. Since its inception on November 16, 2020, PHCU has been dedicated to catering to the requirements of the Parliament House Estate, including the New Parliament House Building.
In addition to its core catering operations, the Parliament House Catering Unit (PHCU) extends hospitality and food service support to various Banquet Halls, Committee Rooms, and Pantries attached to the offices of dignitaries, both within and outside the Parliament House Estate (PHE). PHCU caters to the daily requirements of approximately 5,000 personnel working across the Parliament House Estate, ensuring the delivery of high-quality food and hospitality services.
PHCU remains committed to promoting health, wellness, and environmental sustainability through the introduction of specialized menus such as Health Food Options, Seasonal Winter and Summer Special beverages, and Millet-Based Dishes. The unit has also adopted eco-friendly practices by utilizing Pressed Natural Gas (PNG) in its kitchens, contributing to energy conservation and reduced carbon emissions. To enhance user convenience and operational efficiency, technology-driven solutions including QR code-based and tablet- enabled ordering systems have been successfully implemented.
Furthermore, PHCU played a key role in the planning, development, and operationalization of catering infrastructure in the New Parliament Building. This included the establishment of modern kitchens, procurement and installation of advanced equipment, and deployment of skilled manpower. In a significant step towards digital transformation, PHCU has also introduced a dedicated online Food Ordering Application for Honble Members of Parliament, streamlining service delivery and improving overall user experience.
Taj Restaurant, Agra
Located close to the Western Gates of the Taj Mahal, the Taj Restaurant is a preferred stop for tourists looking to refresh and unwind during their visit to the iconic monument. Situated within the immediate precincts of the Taj Mahal, it offers both ease of access and comfort, making it a popular meeting point for visitors.
The restaurant features ample seating capacity, with space for up to 90 guests in its air-conditioned section and 60 guests in the non-air-conditioned area, enabling it to efficiently manage high tourist footfall. As a multi-cuisine outlet, it caters to varied tastes, serving everything from breakfast and light snacks to full-course lunch options featuring both Indian and international cuisines.
In addition to food and beverages, the Taj Restaurant also serves as a tourist information point, offering guidance and support to enhance visitors experience of the Taj Mahal and its surroundings. The facility further includes restroom amenities, including provisions for differently abled guests.
The revenue from operations of Taj Restaurant increased to 271.07 lakhs during FY 2025-26 from 184.07 lakhs during FY 2024-25, an increase of nearly 47%.
Ashok Events Division (AED)
The Ashok Events Division is a Professional Conference Organizer (PCO), a Strategic Business Unit (SBU) of ITDC and is engaged in providing Event Management related services and allied services to its clients mainly comprising government entities including ministries, departments, autonomous institutions, statutory bodies, PSUs, etc.
The division is a leading event management agency handling Conferences, Exhibitions, Workshops/ Seminars and other National and International events and has made a mark in event management in a big way and with its rich expertise it has an illustrious clientele consisting of ministries, departments, autonomous bodies, statutory bodies, PSUs, etc.
• The divisions core competence is in providing one-stop solutions as a Professional Conference Organizer for the entire gamut of services.
• With an in-house design and print expertise, it also provides printing services.
• Ashok Events is the designated agency of Ministry of Tourism for handling conferences, workshops, conclaves, award ceremonies and other events of national importance.
• The Division also manages Literature Distribution Centre at Palam, New Delhi on behalf of Ministry of Tourism.
The division for past two decades is providing holistic event management services, enjoys market dominance in the government sector and has a consistent track record of serving high profile events which are graced by distinguished luminaries including Honble President of India, Honble Vice - President of India, Honble Prime Minister of India, Cabinet Ministers, Ministers of States, senior government functionaries and national and international delegates/ invitees etc.
The turnover of the Ashok Events Division increased to Rs.161.19 crore during 2025-26 from Rs.153.86 crore during 2024-25 and it has earned a profit of Rs. 21.85 crore as against profit of Rs.15.45 crore in the previous year 2024-25.
A glimpse of statistics of Ashok Events is given below:
(Rs. in crores)
Year |
Turnover (Cr.) | PBT (Cr.) | % of turnover increase | % of Profit increase |
| 2024-25 | 153.86 | 15.45 | 45.07 | 33.82 |
| 2025-26 | 167.45 | 21.85 | 8.83 | 41.42 |
Year |
Events upto a value of Rs. 2.00 cr. | Events above Rs. 5.00 cr. | Events in Delhi | Events Outside Delhi |
| 2024-25 | 321 | 10 | 306 | 31 |
| 2025-26 | 245 | 10 | 246 | 18 |
Venue |
2023-24 | 2024-25 | 2025-26 | |||
| Amount | No. of Events | Amount | No. of Events | Amount | No. of Events | |
| Inside Delhi | 90 | 288 | 116 | 315 | 105 | 246 |
| Outside Delhi | 14 | 17 | 37 | 24 | 55 | 18 |
Grand Total |
105 | 305 | 153 | 339 | 160 | 264 |
Range |
2023-24 | 2024-25 | 2025-26 | |||
| Amount | No. of Events | Amount | No. of Events | Amount | No. of Events | |
| 0-10 Lacs | 6 | 184 | 7 | 220 | 6 | 148 |
| 11-50 Lacs | 16 | 75 | 17 | 71 | 14 | 70 |
| 50 Lacs-1 Cr | 16 | 22 | 11 | 16 | 10 | 14 |
| 1.01Cr-5Cr | 40 | 20 | 41 | 22 | 46 | 22 |
| 5.01Cr-20Cr | 27 | 4 | 78 | 10 | 83 | 10 |
Grand Total |
105 | 305 | 153 | 339 | 160 | 264 |
Range |
2023-24 | 2024-25 | 2025-26 | |||
| Amount | No. of Events | Amount | No. of Events | Amount | No. of Events | |
| Ashok Hotel | 3.37 | 40.00 | 2.04 | 47.00 | 2.42 | 36.00 |
| Bharat Mandapam | 29.16 | 86.00 | 71.68 | 12700 | 37.59 | 95.00 |
| Other Areas | 72.04 | 173.00 | 79.12 | 156.00 | 119.34 | 128.00 |
| Samrat Hotel | 0.35 | 6.00 | 0.22 | 9.00 | 0.23 | 5.00 |
Grand Total |
104.92 | 305.00 | 153.06 | 339.00 | 159.59 | 264.00 |
Ashok Events is the only major PSU providing event management services and has the early mover advantage for last two decades and is now also the preferred event management agency at Bharat Mandapam and is gaining foothold at Yashobhoomi, which are new, modern and mega conference venues. Since, ITDC-Ashok Events has a strong presence in Delhi with hands on experience of last two decades and strong / wider client base and therefore is the preferred event manager for the Government sector.
Important Events handled by the Division in 2025-26 include: -
• Samvidhaan Hatya Diwas 2025 organised by Indira Gandhi National Centre for Arts (IGNCA) under the aegis of Ministry of Culture, Government of India at Tyagraj Stadium, New Delhi on 25th June 2025
• "Commemoration of Rajendra - Chola-1" organized by South Zone Cultural Centre under the aegis of Ministry of Culture from 23rd July to 29th July 2025 at Gangai Konda Cholapuram, Near Jayankondam, Ariyapur District, Tiruchirapalli, ( Tamil Nadu.
• Har Ghar Tiranga Bike Rally organised by Ministry of Culture, • Government of India on 12th August 2025 at ITPO, New Delhi
• National Space Day 2025 (22nd & 23rd August 2025) Bharat Mandapam, New Delhi
• Gyan Bhartam International Conference organized by Indira - Gandhi National Centre for the Arts (IGNCA) Ministry of Culture • at Vigyan Bhawan, New Delhi from 11th to 13th September 2025 Commemoration of 150 Years of "Vande Mataram" Song organized by Ministry of Culture, Government of India at Indira Gandhi Indoor Stadium, New Delhi on 07th November 2025
Incredible India Pavilion at Rashtriya Ekta Diwas, on 1st to 15th November 2025 at Kevadia, Gujarat "Bhartiya Kala Mahotsav-2" organized by South Central Zone Cultural Central, Nagpur under Ministry of Culture, Govt. of India from 21st to 30th November 2025 at Rastrapati Nilayam, Rashtrapati Bhawan, Hyderabad, Telangana.
Veer Bal Diwas held on 26.12.2025 at Bharat Mandapam, New Delhi National Conference of Director Generals/ Inspector Generals of Police- 2025 held from 28th to 30th November 2025 at IIM Raipur, Chhattisgarh.
• 5th National Conference of Chief Secretaries organised by NITI Aayog, Government of India held from 26th to 28th December 2025 at ICAR- National Agriculture Science Complex, Dev Prakash Shastri Marg, Pusa New Delhi
• 20th Session of the Intergovernmental Committee for the Safeguarding of the Intangible Cultural Heritage organized by Sangeet Natak Akademi (SNA) under the aegis of Ministry of Culture at Red Fort, Delhi from 5th to 13th December 2025
• 13th International Tourism Mart 2025 organised by Ministry of Tourism in association with State Government of Sikkim as Host State at Gangtok, Sikkim from 13th to 16th November 2025
• Viksit Bharat Young Leaders Dialouge, on 09th to 12th January 2026 at Bharat Mandapam, New Delhi
• International Conference on Democracy and Election Management 21st to 23rd January 2026 at Bharat Mandapam, New Delhi
• Bharat Parv- 2026 organized by Ministry of Tourism, Government of India at Red Fort (Including Gyan Path and Two adjoining lawns) Delhi from 26th January 2026 to 31st January 2026
• Bharat Tribes Fest organized by TRIFED, Ministry of Tribal Affairs at at Sundar Nursery from 18th March to 5th April, 2026
The Ashok Events Division through its event management activities also acts as a catalyst for generating business for other verticals of ITDC including Hotels Ashok, Hotel Samrat and Ashok Travels & Tours (ATT).
Ashok International Trade Division (AITD)
Ashok International Trade Division (AITD), a key business vertical of India Tourism Development Corporation (ITDC), is a pioneer in Indias dutyfree retail sector. Established in 196768 with the opening of the countrys first duty-free shop at Delhi Airport, AITD has played a foundational role in the development of the duty-free ecosystem in India.
With nearly six decades of experience, AITD remains one of the longest continuously operating duty-free operators in the country, providing world-class shopping experiences to international travellers while contributing to tourism promotion, foreign exchange earnings, and the overall travel retail industry.
Following its diversification into the seaport duty-free retail segment, the Division has maintained an overall profitable track record. AITD demonstrated remarkable resilience during the COVID-19 pandemic and achieved its highest-ever turnover and profitability during FY 2021-22 despite unprecedented disruptions in global travel and trade.
During FY 2025-26, the Division recorded a turnover of Rs.15.12 crore and a Profit before Tax (PBT) of Rs.0.53 crore. Direct foreign exchange earnings increased to Rs.12.08 crore during FY 2025-26 as compared to Rs.10.92 crore during FY 2024-25, reflecting steady business growth and enhanced operational efficiency.
Strategic Expansion at Seaports
ITDC entered the seaport duty-free retail segment with the inauguration of Indias first seaport duty-free shop at Chennai Port. Since then, AITD has steadily expanded its operations and currently manages duty-free outlets across major seaports in India.
These outlets cater primarily to international cruise passengers and crew members of foreign-going vessels, providing tax-free shopping facilities while supporting the Government of Indias initiatives to promote cruise tourism, maritime trade, and port- led economic development under the Cruise Bharat Mission.
Strategic Restructuring and Rationalisation
In line with ITDCs strategic objective of enhancing operational efficiency and improving profitability, a restructuring exercise was undertaken during 2025. As part of this initiative, Regional Office (East) at Kolkata and Regional Office (West) at Mumbai were closed, resulting in optimization of resources, reduction in administrative overheads, and streamlined management of dutyfree operations.
AITD Duty-Free Shop Network (after Strategic Restructuring in November, 2025) Under Regional Manager (East):
1. Kolkata Seaport
2. Haldia Seaport
3. Paradip Seaport
Under Regional Office (South):
4. Kandla Seaport
5. Goa Seaport
6. Mangalore Seaport
7. JNPT Nava Seva Seaport
8. Visakhapatnam Seaport
9. Kakinada Seaport
10. Krishnapatnam Seaport
11. Cochin Seaport
12. Tuticorin Seaport
13. Ennore Seaport
14. Chennai Seaport and
15. Vishakhapatnam Airport Duty Free
Visakhapatnam International Airport Duty-Free Operations
AITD re-entered the airport duty-free segment with the commencement of operations at Visakhapatnam International Airport, marking a significant milestone in the Divisions growth strategy and diversification of travel retail operations.
Subsequently, Airports Authority of India (AAI) has communicated the proposed commencement of commercial operations at the upcoming Bhogapuram International Airport and the corresponding closure of operations at the existing Visakhapatnam Airport. Consequently, ITDC is expected to vacate its dutyfree retail spaces at the international
2. Services to Defence, Security and Government Organisations
In line with the guidelines issued by the Department of Expenditure (DoE), ATT continued to provide dedicated travel support to various Defence and Security Forces, including specialized Government agencies. Operating on a 24 X 7 basis, ATT ensured seamless travel arrangements and prompt assistance for official movements across the country and abroad.
These engagements further reinforced ATTs reputation as a reliable and trusted travel management partner for strategic Government institutions and security organizations.
3. Viksit Bharat 2026:Travel/ Transport / Accommodation Management
Ashok Travels & Tours played a significant role in the successful execution of several high-profile Government events during the year.
Viksit Bharat Young Leaders Dialogue (VBYLD 2026)
ATT had the privilege of supporting the prestigious Viksit Bharat 2026 programme organized under the Ministry of Youth Affairs, Government of India. Demonstrating its expertise in large-scale event management, ATT successfully coordinated: -
• Air and rail travel arrangements for participants from across the country.
• Hotel accommodation across multiple locations in Delhi / NCR.
• End-to-end transportation services, including airport transfers and event logistics.
• Comprehensive travel coordination for delegates and officials.
The successful execution of this large-scale event showcased ATTs capability to manage complex arrival and departure terminals before completion of the originally agreed concession period.
Future Vision: Expansion across Seaports and Land Ports
AITDs growth strategy is aligned with the Government of Indias vision of strengthening tourism infrastructure, facilitating international trade, and enhancing traveller experiences.
The proposed expansion into land- port (under Land Port Authority of India) duty-free retail represents a significant opportunity to diversify revenue streams and strengthen AITDs presence across multiple international travel touch points.
AITD continues to build upon its legacy as a pioneer in Indias duty-free retail industry while adapting to evolving travel and tourism trends. Leveraging its extensive operational experience, strategic partnerships, and nationwide presence, the Division is well positioned to support Indias growing tourism sector both at major ports, land boarders and enhance foreign exchange earnings.
Ashok Travels and Tours Division (ATT)
Introduction
Ashok Travels & Tours (ATT), the travel division of India Tourism Development Corporation (ITDC), continues to be a prominent and trusted name in Indias travel and tourism sector. Operating through its centralized office in New Delhi, ATT offers a comprehensive range of travel-related services, including air ticketing, hotel reservations and transport management. ATT added several new ministries / government departments and organizations to its client profile which entrusted ATT with their various travel needs.
During the FY 2025-26, ATT further strengthened its position as a preferred travel partner for the Government of India, its Ministries, Public Sector Undertakings (PSUs) and various national-level events. ATT continued to grow in operational volume and achieved issuance of 45,746 air tickets during the financial year 2025 26, in comparison to 30,004 air tickets in the financial year 2024 25. This reflects an incremental increase of 15,742 tickets, corresponding to a growth of 52.46% over the previous year. Further, it is placed on record that the outstanding dues of ATT have been drastically reduced during the current financial year, with a huge recovery of approximately 65 crores, thereby strengthening financial discipline and improving liquidity position. Through its commitment to service excellence, operational efficiency and customer satisfaction, ATT successfully catered to diverse travel requirements while expanding its footprint in the travel and tourism sector.
Key Activities and Achievements
1. Government and PSU Collaborations
ATT continues to be one of the Authorized Travel Agents (ATAs) empaneled by the Government of India for providing domestic and international air ticketing services to Government Ministries, Departments and Public Sector Undertakings, in accordance with the guidelines issued by the Department of Expenditure, Ministry of Finance, Government of India.
The long-standing association reflects ATTs capability to efficiently manage large-scale and mission-critical travel requirements while ensuring compliance with Government policies and procedures.
In addition to travel services, ATT continued to provide transportation services to the Lok Sabha Secretariat and Prime Ministers Office, supporting its official functions and operational requirements through dedicated vehicle deployment and logistics management travel and hospitality requirements efficiently. ATT successfully managed the accommodation, meals and transport for over 3,000 delegates of the Ministry of Youth Affairs, ensuring seamless execution of this large-scale national event.
Other Major Events
ATT also extended travel and event management support for several important Government and institutional programmes, including events organized by Government bodies.
4. Air Ticketing and Travel Management Services
During the year, ATT continued to provide comprehensive air ticketing and travel management solutions to various Government organizations and institutions.
Major assignments included:
• Domestic air ticketing services for the UNESCO Session - 20th Session of the Intergovernmental Committee (20 IGC), C/o Sangeet Natak Academy under the Ministry of Culture.
• Domestic air ticketing for the Agricultural Scientists Recruitment Board (ASRB).
• Group bookings for the National Health Science Research Centre (NHSRC) and Indian council of Agricultural Research (ICAR)
• Domestic and international travel arrangements for the delegates during the International Tourism Mart (ITM), including coordination of travel requirements for delegates and officials.
• Through its extensive industry network and professional expertise, ATT ensured cost- effective, timely and efficient travel solutions for all its clients.
5. Transport and Hotel Booking Services
ATT continued to provide integrated transport and hotel booking services for Government Ministries, PSUs autonomous bodies and event organizers.
ATT Transport
These services enabled clients to benefit from a single-window solution for their travel and hospitality requirements.
Major Events Handled in FY 20252026
ATT handled and managed several major events during FY 2025-26 like: -
• Viksit Bharat Young Leaders Dialogue 2026 (VBYLD 2026). ATT successfully managed the accommodation, meals, and transport for over 3,000 delegates of the Ministry of Youth Affairs, ensuring seamless execution of this large-scale national event.
• 20th Session of the Inter governmental Committee (20 IGC). ATT provided comprehensive transportation services, including the ferrying of UNESCO delegates, thereby facilitating
Other Major Events Handled by ATT - Transport include:
• Nehru Yuva Kendra (Transport + Accommodation) - Apr 2025
• Ministry of Tourism - Apr 2025
• DGCA (Transport + Food) - Apr 2025
• ALIMCO (Transport + Accommodation) - May 2025
• NCERT - May 2025
• Ashok Events (World Environment Day) - Jun 2025
• Ashok Events (Acharya Vidhyanand Janam Shatabdi Mahotsav) - Jun 2025
• Ashok Events (125th Anniversary of Syama Prasad Mookerjee - Ministry of Culture) - Jul 2025
• Rajya Sabha - Aug 2025
• WCD - Aug 2025
• The Commandant Army - Aug 2025
• Ministry of Tourism - Sep 2025
• NEIGRIHMS - Oct 2025
• EPFO - Nov 2025
• UNESCO Session C/o Sangeet Natak Akademi (SNA) - Dec 2025
• PRIDE (Parliamentary Research & Training Institute for Democracies) C/o Lok Sabha Secretariat - Dec 2025
• Viksit Bharat Young Leaders Dialogue 2026 - Jan 2026
• Prasar Bharti - Jan 2026
• EPFO - Feb 2026 & Mar 2026
• TRIFED - Mar 2026
6. Future Directions and Goals
As ATT moves into the next financial year, it remains committed to innovation, service excellence, and sustainable growth. Key focus areas include: -
• Digital Transformation: Enhancing customer experience through the adoption of advanced digital technologies, automated workflows, real-time travel management solutions and improved online service delivery platforms.
• ATTs New Booking Portal: ATT successfully released the Beta Version of its Online Booking Portal on 13th February 2026. The platform is designed to streamline travel booking processes and provide enhanced convenience to its clients. The full-scale launch is planned shortly and is expected to significantly strengthen ATTs digital service capabilities. In endeavor of ensuring continuous technological enhancement, ATT is in process of further engaging developers through tendering process to upgrade the portal and make the same more consumer friendly with latest security and scalable features.
• Restructuring: ATT has undertaken a rigorous restructuring exercise to make ATT a robust organization with optimum utilization of available resources. Towards the same, ATT discontinued ticketing operations from Regional Offices after their closure and the entire ticketing operations have been shifted to Delhi office. Further, the travel counter at Terminal 3 of IGI Airport New Delhi was closed as part of restructuring and manpower being utilized in Transport section to augment the service delivery.
• Sustainability Initiatives: Promoting environmentally responsible travel solutions through the adoption of green practices, efficient resource management and the gradual integration of sustainable transportation options, including electric vehicles wherever feasible.
• Strengthening Strategic Partnerships: Building upon existing relationships with Government Ministries, PSUs, autonomous bodies and international organizations, while exploring new opportunities in both public and private sectors to expand ATTs service portfolio and market presence. In order to streamline the operations, ATT has also appointed a CA firm for conducting Performance Audit and to develop Standard Operating Procedures (SOPs) for better management and allocation of resources.
Way Forward
Ashok Travels & Tours (ATT) has once again demonstrated its commitment to delivering reliable, efficient and high-quality travel management services across India. Through strategic collaborations, successful execution of major events, dedicated customer support and continuous innovation, ATT has strengthened its position as a trusted travel partner for Government institutions and corporate clients alike.
As ATT enters 2026-27, it remains focused on growth, digital transformation, service excellence and sustainable development. With its unwavering commitment to professionalism and customer satisfaction, ATT looks forward to another successful year of serving the travel needs of the nation and contributing to Indias tourism and travel ecosystem.
Institute of Hotel Management - Ashok (IHM Ashok)
Institute of Hotel Management - Ashok (IHM Ashok), formerly known as Ashok Institute of Hospitality & Tourism Management (AIH&TM), is the Human Resource Development Division of India Tourism Development Corporation (ITDC) under the Ministry of Tourism, Government of India. Established in 1971 as the Manpower Development Centre of ITDC, the Institute has evolved into a premier centre for hospitality education, professional training and capacity building.
During FY 2025-26, the Institute continued to offer its flagship B.Sc. in Hospitality & Hotel Administration programme in affiliation with the National Council for Hotel Management & Catering Technology (NCHMCT) and Jawaharlal Nehru University (JNU), along with Diploma Programmes in Food Production and Bakery & Confectionery affiliated to the National Institute of Open Schooling (NIOS). Supported by modern laboratories, fully air-conditioned classrooms, library and computer facilities, and the unique advantage of operating within Hotel Samrat, the Institute provided students with industry-oriented education and practical exposure in a live hospitality environment.
IHM Ashok further strengthened its role as a trusted training partner for Government Ministries, Public Sector Undertakings, diplomatic missions and corporate organisations through customized programmes in hospitality operations, service excellence, leadership development, professional etiquette, POSH awareness and customer service. During the year, the Institute conducted capacity-building programmes for various Government and institutional stakeholders, including the Indian Renewable Energy Development Agency (IREDA), Indian Railway Catering and Tourism Corporation (IRCTC), and the Department of Legal Affairs, Government of India.
As part of its commitment to national development initiatives, IHM Ashok collaborated with the Ministry of Tribal Affairs (MoTA), Government of India, to conduct the inaugural batch of the Tribal Eco-Tourism Pilot Programme (TEPP), training 39 tribal homestay operators from Arunachal Pradesh, Sikkim and Gujarat. The programme covered Front Office Operations & Guest Management, Housekeeping & Hygiene, Food Production & Kitchen Safety, Food & Beverage Service, Financial Awareness, Digital Marketing, Behavioural Skills and Sustainable Tourism Practices, thereby enhancing hospitality capabilities and livelihood opportunities within tribal communities.
The Institute also successfully conducted Compensatory Training Programmes for the O.R.E. staff of the Embassy of the United States of America, New Delhi. The programme focused on enhancing professional skills, service standards and operational efficiency, refecting the Institutes capability to deliver specialized training programmes for diplomatic missions and international organizations.
The Institute maintained its focus on quality education, industry engagement and sustainable growth during the year.
The Institute places on record its sincere appreciation for the continued guidance and support received from the Ministry of Tourism, Government of India, the Board and Management of ITDC, industry partners, faculty members, staff, students and all stakeholders.
Ashok Consultancy & Engineering Division (ACES) including Sound and Light Shows
During the year, the erstwhile Ashok Consultancy and Engineering Services (ACES) Division was re-designated as the Engineering & Estate Division, reflecting the expanded scope and strategic responsibilities entrusted to the Division. While continuing its core functions of engineering consultancy, project management, infrastructure development, renovation and maintenance works, the Division has also been assigned the responsibility of managing and developing ITDCs estate assets. Accordingly, the Nairana Property, Delhi and Gwalior Property, Madhya Pradesh have been brought under the administrative and operational control of the Division.
The Engineering & Estate Division serves as a key technical and project implementation arm of ITDC and undertakes a wide spectrum of activities encompassing project planning, engineering consultancy, preparation of Detailed Project Reports (DPRs), project management consultancy (PMC), infrastructure development, heritage conservation, renovation and modernization of hospitality assets, estate management and asset monetization initiatives. The Division works closely with the Ministry of Tourism, Archaeological Survey of India (ASI), State Governments, autonomous institutions and other stakeholders for the development and promotion of tourism infrastructure across the country.
The Division acts as an implementing agency for tourism-related projects sanctioned under various schemes of the Ministry of Tourism, Government of India. It provides consultancy services for preparation of feasibility studies, DPRs, technical assessments, project execution and monitoring of tourism infrastructure projects. Over the years, the Division has established expertise in developing tourism-related infrastructure, heritage enhancement projects, multimedia attractions, sound and light shows, monument illumination projects and hospitality infrastructure upgrades.
A major focus area of the Division continues to be the renovation, modernization and maintenance of ITDC properties. Significant efforts have been undertaken towards upgrading infrastructure at The Ashok, New Delhi, Hotel Samrat, New Delhi, and Hotel Kalinga Ashok, Bhubaneswar. Extensive renovation and refurbishment works of guest rooms, toilets, common areas and associated facilities are presently under execution at The Ashok and Hotel Samrat. These initiatives are aimed at improving service standards, enhancing guest experience, increasing operational efficiency and maintaining the competitive positioning of ITDC hotels in the hospitality sector.
At Hotel Kalinga Ashok, Bhubaneswar, the Division has undertaken comprehensive modernization and infrastructure improvement initiatives. During the year, works relating to renovation of guest room toilets, installation of energy-efficient five- star inverter air-conditioning systems, upgrading of electrical and mechanical infrastructure and improvement of power backup systems were awarded and completed. The work of 13-passenger guest lift at the hotel has been completed and the hotel is now fire-compliant following the completion of fire safety works, which is expected to significantly improve accessibility, guest convenience and safety.
The Division has continued to make significant contributions in the field of heritage tourism and cultural infrastructure development. The division is executing ‘Development of Spiritual Circuit: Sivagiri Narayana Guru Ashram - Aruvippuram - Kunnumpara Sree Subrahmania Temple - Chempazhanthy Sree Narayana Gurukulam project in Kerala sanctioned under Swadesh Darshan scheme of Ministry of Tourism for a budget of 66.46 crore. These sites, spread across the southern part of the state, form a cohesive spiritual and cultural circuit intended to attract pilgrims, scholars, and tourists interested in the life and philosophy of Sree Narayana Guru.
Several project components such as Tourist Facilities Centre, Meditation and Yoga Centre, Community Kitchen, Craft Bazaar, Public Convenience Complex, Parking Areas & Bus Shelters, Rain Shelters & Resting Buildings, View Decks etc have now been successfully completed at the four key sites at a total cost of 39.00 crore and handed over to the respective Sivagiri Mutt authorities. For security and sustainability, CCTV Surveillance System, Solar Power Systems and LED Illumination have also been undertaken to deliver a modern, pilgrim-friendly infrastructure network that preserves the spiritual essence of these centres while significantly upgrading accessibility, comfort, and visitor experience.
The Division has successfully completed and handed over the project titled "Development of Tourism Infrastructure at Beltaal Lake, Damoh, Madhya Pradesh" under the Swadesh Darshan Scheme of the Ministry of Tourism, Government of India, at a sanctioned cost of 20.16 crore. The project comprised the development of a wide range of tourism infrastructure, including a multipurpose hall, open- air theatre, food court, souvenir shop, public utility facilities, beautification of the bund, open-air gym, CCTV surveillance system, solar power system, horticulture works, and other associated amenities. The project strengthened tourism infrastructure thereby enhancing visitor amenities, preserving the cultural and recreational significance of the destination, and enriching the overall tourist experience through the creation of modern, sustainable, and visitor-friendly facilities.
The Division has also continued its specialized work in the areas of Sound & Light Shows (SEL), Multimedia Projection Shows and Illumination of Monuments and has steadily expanded its role as a catalyst for cultural interpretation and tourism promotion at nationally significant heritage sites. Leveraging modern audiovisual technologies and immersive storytelling techniques, the Division has undertaken prestigious projects at several nationally significant heritage locations.
Notable projects handled by the Division include works at Rashtrapati Bhavan, New Delhi, Naval Sagar Lake, Bundi (Rajasthan), Leh Palace (Ladakh), Kargil (Ladakh), Sarkhej Roza (Ahmedabad, Gujarat), Udaygiri- Khandagiri Caves (Bhubaneswar, Odisha) and Purana Qila (New Delhi).
During the year, the Division marked a significant step forward by inaugurating Sound & Light Show at Leh Palace, Ladakh marking an important milestone in the Divisions efforts to promote heritage tourism in the Union Territory of Ladakh. The SEL projects at Purana Qila, New Delhi and Udaygiri- Khandagiri Caves, Bhubaneswar, Odisha have reached the stage for inauguration, while the SEL projects at Bundi (Rajasthan), Rashtrapati Bhavan (New Delhi), Kargil (Ladakh) and Sarkhej Roza (Ahmedabad, Gujarat) are in advanced stages of completion. In parallel with SEL shows, the Division is also advancing the work of Illumination of Gangaikonda Cholapuram in Tamil Nadu—a project that highlights the architectural grandeur of this Chola- era UNESCO site through carefully designed lighting schemes.
The Division has proactively pursued the closure of the long-pending settlement of the foreclosed Dal Lake (Nigeen Lake), J&K project with the Ministry of Tourism (MoT), including the submission of the final Project Utilization Certificate. The Division has also prepared and submitted the Utilization Certificates in GFR- 12A format for projects under the ACA Scheme, in compliance with the directions of the Ministry of Tourism.
The Division undertook the comprehensive revision and release of the ITDC Sound & Light (SEL) Manual-2026, a significant milestone aimed at streamlining the execution of future Sound & Light projects and addressing the longstanding procedural and technical issues that had adversely affected their timely and effective implementation.
The Manual serves as a comprehensive reference document, aligned with the applicable codal provisions, the General Financial Rules (GFR), the Department of Expenditure (DoE) Works Manual, Ministry of Finance guidelines, and other relevant Government of India instructions. It establishes standardized procedures and best practices for the planning, procurement, execution, testing, commissioning, and maintenance of Sound & Light projects.
The release of the SEL Manual-2026 has strengthened ITDCs institutional framework for implementing Sound & Light projects across the country, enhanced transparency and consistency in project execution, and provided prospective clients with a comprehensive understanding of the scope, technical requirements, and implementation methodology of such projects.
The Division is also executing several infrastructure and modernization projects for the Ministry of Tourism and other Government organizations. During the year, the work of Supply, Installation, Testing and Commissioning of Fire Alarm System at the Ground, Second and Third Floors of the PTI Building, Ministry of Tourism, New Delhi was completed and handed over.
Following the integration of estate functions within the Division, focused efforts have been initiated towards effective management, value enhancement and monetization of ITDCs land and property assets. The Division is presently undertaking preparatory activities for inviting Expression of Interest (EOI) for leasing and development of the Nairana Property, with a view to unlocking the commercial potential of the asset and generating long-term revenue streams for the Corporation. Simultaneously, strategic options for utilization and development of the Gwalior Property are also being examined in line with the Corporations broader asset optimization objectives.
The Division continues to promote sustainable infrastructure practices through adoption of energy- efficient systems, modernization of existing assets and incorporation of environmentally responsible technologies in project execution. Its multidisciplinary team of engineers, architects, planners and technical professionals provides end-to-end support from conceptualization and planning to execution and commissioning of projects.
With its expanded mandate encompassing engineering, consultancy, heritage tourism infrastructure, project management, renovation of hospitality assets and estate management, the Engineering & Estate Division is positioned as a strategic pillar of ITDC. The Division remains committed to supporting the Corporations growth objectives through modernization of existing assets, development of new tourism infrastructure, conservation of heritage sites, enhancement of visitor experiences and optimum utilization of ITDCs valuable estate portfolio.
Corporate Marketing and Public Relations
The Corporate Marketing and Public Relations Division remains central to ITDCs strategic communication framework and business growth agenda. Through integrated marketing and communication initiatives, the Division supports brand positioning, stakeholder engagement, and revenue generation across all SBUs. It plays a key role in strengthening the ITDC brand by promoting its products and services, managing Media relations and corporate reputation, and driving sales through a balanced mix of digital and conventional channels, including Social Media, Search Engine Optimisation, Online Travel Agents (OTAs), Advertising, Exhibitions and Direct Sales Initiatives.
During the year, the Division adopted a more agile and digital-first approach, leveraging data analytics, influencer ecosystems, institutional events, and cross-promotional campaigns to maximise outreach and engagement. A total of 750+ social media posts were published, 800+ media coverages were secured, 3 major Marketing/PR events were successfully organised, and 30+ infuencers were engaged to amplify brand visibility across digital platforms. Focused initiatives across key market segments such as MICE, weddings, and other ITDC SBUs were further scaled to enhance brand recall and support sustained business growth.
Social Media Platforms |
Followers as on 6th May2025 | Followers as on 5th May2026 |
| 42,221 | 1,22,188 | |
| 2,18,000 | 4,51,792 | |
| 10,219 | 13,973 | |
YouTube |
6,500 | 16,056 |
Twitter/X |
47,971 | 13,111 |
Key Initiatives
• Appointed official Digital Marketing & PR agency through GeM portal for ITDC.
• Successfully conceptualized and executed integrated digital marketing and public relations strategies for the landmark joint celebrations of ITDC@60 and The Ashok @70, ensuring comprehensive pre- and post-event visibility through media outreach, influencer engagement, and digital amplification.
• As part of International Womens Day celebrations, promoted a special interactive session with acclaimed actor Mita Vasisht across social media and PR platforms, highlighting ‘Women of ITDC: The Shakti Behind Excellence.
• Organised International Yoga Day in collaboration with SCOPE under the #WholeofCPSE initiative at The Ashok, with participation from over 100 representatives from Central PSUs and a yoga session conducted by MDNIY.
• Led the World Environment Day activity under theme of #EkPedMaaKeNaam, wherein gardeners and their childrens planted saplings.
• A new promotional film on The Ashok, showcasing its 70-year legacy and positioning it as an iconic hospitality landmark has been developed for promotional activities.
• Amplified ITDCs recognition at international platforms, including the Best Organization Tourism Development (Asia) award and the PATWA Gold Award for Excellence in Tourism Development - Asia conferred upon the Managing Director, ITDC at ITB Berlin 2026, through extensive digital and media outreach.
• Initiated the development of a branded comic book, “A Day at The Hotel”, in collaboration with renowed publisher -Amar Chitra Katha, to promote innovative brand storytelling and introduce school and college students— particularly from Tier 2, Tier 3 cities and rural India—to hospitality career opportunities. The initiative aligns with the Budget 2026-27 proposal for the National Institute of Hospitality Management.
• Special initiatives such as Influencer engagement program at ‘The Oudh restaurant of Ashok Hotel, showcasing the Awadhi cuisine in alignment with UNESCOs recognition of Lucknow as a Creative City of Gastronomy.
• ‘Wed in India campaign was promoted with emphasis on The Ashok and Hotel Samrat Venues.
Digital Marketing
The Division significantly strengthened ITDCs digital presence through targeted campaigns and consistent engagement strategies:
Hotel Division:
• Enhanced visibility of all four Hotels across core revenue streams - Rooms, MICE & wedding venues, Restaurants, business centre etc. through data-driven targeting and campaign optimisation.
• GST 2.0 Relief - Promoting Affordable and Value-for-Money Hotel Stays
• Promoted the thematic F&B promotions of The Ashoks restaurants ‘ Khyber Ki Peshkash, ‘Navratri Thali , Kitty Part Packages, ‘Mango Festival , Cake shop promotions during festivals as Christmas & other occasions.
• Captured fresh content and strategically promoted Taj Restaurant, Agra and Ashok Pondicherry Beach Resort through a targeted campaign featuring USPs, along with cross-promotion of transport and air ticketing services.
• Chefs Curated Content:
Strengthened culinary branding through regular recipe features and digital storytelling, including the #KitchenFlash series showcasing ITDC chefs and topical offerings along with practical tips. Showcased ITDC Chefs participation at “Indian Food Festival” in Tunis, Tunisia and “Flavours of India” in Almaty, Kazakhstan organised by the respective Embassy of India.
Other SBUs:
• Promoted Ashok Events as an event management partner for major events such as Bharat Parv and Bharat Tribes Fest, International Tourism Mart, etc. Showcased whole year events content in reel format.
• Strengthened digital branding across other SBUs including Ashok Travels & Tours ( Air Ticketing, Transport, Portal) , IHM Ashok, ACES, and Duty-Free operations through tailored communication strategies.
• Promoted admissions for IHM Ashok courses through the #VoicesofAIHTM campaign, along with detailed course information.
• Delivered comprehensive digital outreach for IHM Ashok events, including the Capacity Building Workshop for Tribal Homestay Owners organised in collaboration with the Ministry of Tribal Affairs.
• Rolled out a Statistics Day campaign for ITDC SBUs using a data analytics and insights-led storytelling format.
Other Initiatives & Observances:
• Leveraged trend-based content formats and social media moments such as Nano Banana and Apology Letter to improve engagement and reach among diverse audience segments.
• Promoted major national events and Government initiatives, including Har Ghar Tiranga. SHE- Box Portal, Vigilance Awareness, Swachhata Hi Seva, and Saksham Niveshak contributing to public awareness and outreach.
• Covered Rajbhasha prize distribution ceremony and promoted the launch of the ITDCs Rajbhasha Shabdasangam Dictionary.
• Featured ITDCs participation and luncheon hosted for the SCOPE Eminence Awards ceremony.
• Ensured regular coverage of key observances, national celebrations, internal initiatives and themed posts to maintain strong digital engagement.
Public Relations
The Division maintained a robust and proactive media engagement strategy throughout the year, ensuring consistent visibility for ITDCs initiatives and achievements:
• Secured extensive media coverage across PIB and leading national platforms for key events, including the ITDC@60 and The Ashok@70 anniversary celebrations and capacity-building training for tribal homestay owners in collaboration with Ministry of Tribal Affairs by IHM Ashok.
• Achieved pan-India media coverage for Taj Restaurant, Agra to enhance awareness and drive greater traction.
• Executed thematic and occasion- based PR campaigns, particularly in the Food & Beverage segment, featuring festive hampers promotions and curated menus.
• Corporate credibility reinforced through strategic press releases (Financial Results and, Vigilance Awareness Week, etc.).
• Featured chef-led recipes for topical days and festive seasons on various online and print media platforms.
• Conducted a video shoot and secured a special feature on DD Nationals DD Morning Show for the ‘Navratra Thali.
• Leveraged influencer partnerships and integrated campaigns to expand digital reach and audience engagement across platforms.
Advertising & Sales Outreach
To expand market presence and strengthen industry partnerships, the Division undertook several strategic initiatives:
• Participated in prominent industry platforms such as the Great Indian Travel Bazaar (GITB) 2025, Jaipur, enhancing B2B engagement and tourism promotion.
• Strengthened digital distribution through strategic alliances with leading OTAs, including MakeMyTrip, ClearTrip, Booking. com, Goibibo, and Expedia.
• Released ITDC promotional ads/ features across leading print and online publications, including Travellers World, India Today Tourism Report, Todays Travellers, Whispers in the corridor, Newsman of India, Indian Mandarin etc. enhancing brand visibility and outreach.
• Released organizational announcements, including tenders, recruitment notices, financial results, and promotional advertisements, through strategic print media placements in newspapers and renowned trade media magazines and online platforms.
• ITDC continued to extend its signature hospitality services to a diverse range of institutional clients, including Padma Awardees, UPSC, NFDC, Central Ministries, PSUs, State Bhawans, Embassies and other Government bodies. These engagements reinforced ITDCs reputation for reliability, service excellence in public sector hospitality.
Ashok Business Insights Division
With the approval of the ITDC Board in the meeting held on 12.08.2025, a new division named “Ashok Business Insights Division” was created regarding the setting up of a Dedicated Data Analytics Centre for ITDC.
During the year, Ashok Business Insights Division served as an important institutional enabler in advancing data-driven decision-making across ITDCs business verticals. The Division facilitated structured analysis of operational, financial, market and customer data to support planning, performance monitoring, benchmarking, Market Price Discovery and strategic assessment.
Its work contributed to better visibility of key trends and performance indicators, thereby supporting more informed commercial, managerial, Marketing outreach and operational decision-making across the organization.
In addition, the Division developed and executed a broad-based analytical work programme covering end-to- end financial, strategic and business- intelligence assessment of ITDC and its constituent business segments. This included comprehensive financial analysis of ITDC and its sub-divisions; comparative assessment of microlevel enterprise trends and macro-level Indian tourism indicators; five-year forecasting analysis of key revenue metrics; six-decade performance review with decade-wise synthesis; Power BI dashboard development; historical events and trend analysis; and causal analytics integrating historical event datasets with ITDC financials and national tourism variables such as Foreign Tourist Arrivals (FTA), International Tourist Arrivals (ITA), NRI flows, Foreign Exchange Earnings (FEE) and GDP-linked demand indicators.
The Division also undertook analytical review of the Union Budget, Budget Announcements, Policy Speeches in a time-series manner, major economic and sectoral reforms and other significant Government policy developments to assess their implications for the ITDCs business environment and strategic priorities.
This strengthened ITDCs ability to align with evolving policy directions, identify emerging opportunities and present a more informed articulation of its strategy, business outlook and growth prospects in stakeholder communications in an enriched data and tech driven environment. Converting data and evidence through storytelling to capture the reach by any of the lived experiences of ITDC in the Travel, Tourism and hospitality space.
The analytical methodology underpinning these outputs involved systematic extraction of data from ITDC Annual Reports from 1969 onwards, followed by data cleaning, structuring and validation through industry- standard workflows. GenAI tools were selectively used for research guidance and for cross-checking schematic and semantic consistency.
Further, an event-driven framework was developed to assess the impact of major historical developments on tourism and ITDC, and the complete analysis was consolidated into executive summary tables to enable high-density managerial review in a single analytical view.
Other Support Divisions
The five Strategic Business Units (SBUs) of ITDC are supported by support divisions like :
Estate office: The Estate officer protects the properties of ITDC against unauthorized occupation under the Public Premises (Eviction of Unauthorized Occupants) Act, 1971.
Corporate Legal Division: Corporate Legal Division co-ordinates with the legal counsels in following up the legal cases besides vetting agreements, MoUs and tenders etc.,
Finance & Accounts Division: Finance & Accounts division deals with finance and accounts related matters including preparation of Financial Statements, Statutory and CAG Audit etc.
Corporate Service Division: Corporate Service Division deals with the MoUs signed with the Administrative Ministry including maintenance of Data on various portals of Department of Public Enterprises.
Company Secretary Division:
Company Secretary division deals with Board, Board Committees and Shareholders related matters including compliance with Companies Act, SEBI and other Corporate laws.
CSR Division: CSR Division executes the actions taken under CSR projects and maintenance of data on CSR.
Human Resource Division: HR
Division looks after the recruitments, promotions and other service related matters. It also helps in maintaining the harmony between the unions and the management by doing regular interactions with them.
Information Technology and Intellectual Property Rights (IT- IPR) : ITDC Board in its meeting held on 10.08.2026 has approved the new nomenclature of Information Technology Division to the Information Technology and Intellectual Property Rights Division. The IT-IPR Division looks after the hardware and software requirements including development of technical supports provided to the SBUs and monitoring safety of ITDC domain names and other Intellectual Property Rights.
General Administration, Security and Environment-Social-Governance (GAS-ESG): ITDC Board in its meeting held on 10.08.2026 has approved the new nomenclature of the Administration & Security Division as the General Administration, Security and Environment-Social-Governance Division. It looks after administrative requirements of various divisions and monitoring ESG requirements of all ITDC properties.
Vigilance Division: Being a Central Public Sector Enterprise, ITDC has a Vigilance Department. Chief Vigilance Officer, the Head of the Vigilance Division, is under the direct control of the Central Vigilance Commission (CVC), an independent Govt. Agency. Earlier this division also looks after the disciplinary matters now with the approval of the Board, disciplinary matters are now shifted to HR Division.
Rajbhasha division: Rajbhasha
Section implements directives under the Official Language Policy and to promote the use of Hindi in the officials works.
Materials Management Division:
MMD Division looks into procurement related matters including compliance of Government guidelines on procurements.
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