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Patel Retail Ltd Management Discussions

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Oct 30, 2026|03:59:59 PM

Patel Retail Ltd Share Price Management Discussions

1.1 Indian economy

India remained among the fastest-growing major economies during FY 2025-26, supported by resilient domestic consumption, sustained public capital expenditure, moderating inflation and a stable policy environment. Private final consumption — the demand pool most relevant to the Company — continued to be underpinned by rising disposable incomes, expanding urbanisation and the deepening of formal employment. Food inflation, which had weighed on household budgets in prior years, showed progressive moderation through the year, supporting volume recovery in staples and daily essentials — the core of the Companys assortment.

Structural drivers remain firmly in place: a young demographic profile, growing female workforce participation, rapid formalisation of trade aided by GST and digital payments, and the continued migration of households from unorganised to organised channels of consumption. For a value retailer serving lower-middle and middle-income households in suburban India, these trends translate directly into a larger, more bankable addressable market.

2. Industry Structure and Developments

2.1 Indian retail: scale with headroom

Indias retail market was estimated at approximately 82 lakh crore (about USD 940-950 billion) in 2024, having grown at a compound annual rate of about 8.9% over the preceding decade, and is projected to exceed USD 2 trillion by 2034. Independent estimates place the market at about USD 1.6 trillion by 2030, with organised retail expected to capture over 35% of the total — exceeding USD 600 billion — up from roughly a fifth today. Even as digital channels expand, more than 58% of retail purchases in India continue to be made offline, underscoring the enduring primacy of physical stores in categories of daily consumption.

Sources: BCG-RAI report (2025); Redseer Strategy Consultants (2025); Deloitte-RAI (organised retail projected at USD 230 billion by 2030); as compiled by IBEF (www.ibef.org).

Food & Grocery remains the anchor of Indian retail — the largest single category by a wide margin, and among the most under-penetrated by organised players. The organised opportunity is increasingly concentrated where the Company operates: value formats serving middle-income households in suburban and emerging urban catchments, where quality-assured staples at fair prices convert unorganised demand fastest.

2.2 The digital layer: e-grocery and quick commerce

Indias e-retail market, with over 270 million online shoppers, recorded gross merchandise value of about USD 60 billion in 2024 and is projected to reach USD 170-190 billion by 2030. Within this, quick commerce has scaled rapidly and now accounts for an estimated 70-75% of e-grocery order value, while roughly 60% of new online shoppers since 2020 have come from tier-III and smaller towns — precisely the consumer profile the Company serves through its stores and the Patels R Mart app.

Source: Bain & Company-Flipkart, How India Shops Online (2025); as compiled by IBEF.

The Management views this not as a threat to neighbourhood value retail but as a template: proximity, assortment discipline and delivery speed are strengths the Companys cluster model and hub-and-spoke distribution already possess. The Companys omni-channel approach — physical stores complemented by app-based ordering with free home delivery — is designed to capture this shift on its own economics.

2.3 Food processing and agri-export: Indias kitchen to the world

Indias food processing sector constitutes about 32% of the countrys total food market and ranks among its top five sectors by production, consumption and exports. Indias agricultural and allied exports rose to USD 51.91 billion in FY 2024-25 (from USD 48.76 billion in FY 2023-24), with processed food exports of about USD 7.89 billion growing over 36% during the year — among the fastest-growing components of the export basket. India is the worlds second-largest producer of wheat (about 118 million tonnes in FY 2024-25) and its second-largest exporter of cereals (USD 12.11 billion in CY 2024). In spices, India produced an estimated 11.99 million tonnes in 2024-25 and exported USD 4.72 billion of spices and spice products to more than 180 countries.

Sources: APEDA Annual Report 2024-25 and APEDA export data (apeda.gov.in); Spices Board Annual Report 2024-25; Ministry of Food Processing Industries; as compiled by IBEF.

These are the categories in which the Companys manufacturing and processing business operates — pulses, spices, flour, mango pulp and allied staples — processed at its HACCP and ISO 22000 certified facilities at Ambernath (Maharashtra) and Dudhai, Kutch (Gujarat), and exported to over 35 countries under its status as a Government-recognised Four Star Export House. The authorisation received from the Directorate General of Foreign Trade (DGFT) during the year for export of wheat flour and related products positions the Company in one of the largest cereal-adjacent opportunities.

2.4 Indian spices: a market built on depth, not just scale

India is the worlds largest producer, consumer, and exporter of spices, a structural position built over centuries and reinforced by natural advantage: 20 distinct agro-climatic zones, over 65 cultivated varieties, and deeply embedded culinary traditions that make spices a non-discretionary staple across every income segment. Total spice production in India stood at approximately 12.48 million metric tonnes in FY 2023-24, estimated at 11.99 million metric tonnes in FY 2024-25, with the moderation reflecting crop-specific fluctuations against an otherwise structurally strong production base.

Indias exports of spices and spice products crossed an all-time high in FY 2024-25 in both volume and value, at 17.99 lakh tonnes valued at approximately USD 4.72 billion (?39,994 crore). The spice sector contributes approximately 9% of Indias total agricultural exports and over 40% of its horticultural exports. China, the USA, the UAE, Bangladesh, Thailand, Malaysia, the United Kingdom, Saudi Arabia, Indonesia, and Germany collectively accounted for over 60% of total spice export earnings in FY 2024-25.

The domestic market is where the structural opportunity is sharpest. Indias spice market was valued at approximately USD 8.41 billion in 2024 and is projected to reach USD 17.04 billion by 2033, growing at a CAGR of approximately 8.2%. The more compelling story, however, lies beneath the headline: the top national brands collectively account for less than 30% of total market revenue, reflecting a highly fragmented structure in which national FMCG players compete alongside strong regional brands, private-label offerings, and a large unorganised base. The organised sector is steadily gaining ground, driven by FSSAI standardisation, growing consumer preference for packaged and traceable spices, and rising distrust of loose mandi purchases following past adulteration concerns.

The sharpest growth within the category is in blended masalas. Blended spices, which command gross margins upwards of 40%, are expected to grow at approximately 25%, significantly faster than straight spices, which carry lower value addition. Products such as garam masala, biryani masala, chole masala and pav bhaji masala have become staples in Indian households and commercial kitchens alike, with urbanisation and changing lifestyles accelerating the shift towards convenient, consistent blended formats.

This is the precise market the Companys Indian Chaska brand addresses: authentic blended masalas and spice products, processed at HACCP and ISO 22000 certified facilities, positioned at the intersection of quality assurance and the value preferences of middle-income households. The categorys fragmentation, the ongoing shift from unorganised to organised, and the structural growth in blended formats make this a long-duration opportunity that goes well beyond the Companys own store network.

3. Corporate Overview

Patel Retail Limited is a value-driven retail and FMCG company with an integrated business model spanning neighbourhood supermarket retail, food processing and manufacturing, and exports. Founded in 1990 with a single grocery store in Ambernath, Maharashtra, the Company has grown over three and a half decades into one of the most trusted neighbourhood supermarket chains in the Mumbai Metropolitan Region, operating 50 Patels R Mart stores as on March 31, 2026, and serving lower-middle to upper-middle income households across the Thane, Raigad and Palghar districts. The Companys equity shares are listed on BSE (Scrip Code: 544487) and NSE (Symbol: PATELRMART) since August 26, 2025.

The Company operates across three complementary business pillars:

3.1 Retail

The Patels R Mart chain operates 50 value-focused neighbourhood supermarkets, each averaging approximately 5,000 sq ft, stocking food, FMCG, general merchandise and apparel for daily needs and bulk shopping. A 64,000 sq ft distribution centre at Ambernath services the network on a hub-and-spoke basis, keeping every store replenished on short, fast loops. In FY 2025-26, the retail business recorded sales of Rs. 429.11 crore on 58 lakh bill cuts, with each mature store welcoming over 600 footfalls a day. The Patels R Mart mobile app, with 50,000+ downloads, extends the stores catchment through free home delivery. Not a single store has been closed since inception, a record that reflects the discipline of the Companys cluster model, under which every new store opens within 60-100 km of existing stores in dense residential catchments.

3.2 Manufacturing and Processing

The Companys processing facilities at Ambernath (Maharashtra) and Dudhai, Kutch (Gujarat) carry a combined installed capacity of over 1.47 lakh metric tonnes per annum across pulses, spices, flour, mango pulp and allied staples, operated under HACCP and ISO 22000 certifications. Both facilities processed Rs. 619.22 crore of revenue in FY 2025-26, growing 39.36% over the prior year, at a capacity utilisation of 50-55%, providing substantial in-place headroom for volume growth without incremental capital expenditure on core infrastructure.

3.3 Exports

As a Government-recognised Four Star Export House, the Company exports own brands and third-party private labels to more than 35 countries, with exports of Rs. 319.31 crore in FY 2025-26. Key markets include Sri Lanka (approximately 29% of export revenue), the United Kingdom (17%), Canada (11%) and Saudi Arabia (8%). A DGFT authorisation received during the year for export of wheat flour and related products adds a significant new category to the export basket. The Company continues to diversify its export geography, with Africa as a priority new market.

3.4 Own Brands and Indian Chaska

Our own brands, Patel Fresh, Indian Chaska, Saniq, Blixo, Tidyflush and more, sit at the heart of the Companys margin architecture. Together they contributed 17.5% of retail revenue in FY 2025-26 at gross margins of 30-35% against 15-16% for third-party brands. Own brands also contributed approximately 43% of export sales, reinforcing their role as both a domestic margin driver and an international commercial asset.

3.5 Indian Chaska: building an independent distribution footprint

Private labels contributed 17.5% of retail revenue in FY26, carrying gross margins of 30-35% against 15-16% for third-party brands, making every percentage-point of mix shift structurally accretive. Within the private-label portfolio, Indian Chaska, the Companys spices and blended-masala brand, has begun building a presence beyond the Companys own store network.

As at 30 June 2026, Indian Chaskas external distribution stood at 57 super-stockists, 337 distributors, and 45,610 retail outlets across 8 states, establishing a meaningful footprint in the organised spice trade outside the Patels R Mart network. This is a brand being built on the same manufacturing infrastructure, quality systems, and sourcing depth that underpins the Companys processing and export business, at a cost structure that reflects the integration advantage of an in-house supply chain.

The Companys intent is to grow Indian Chaska into a standalone revenue contributor in its own right. In a category that remains over 70% unorganised, where consumer preference is rapidly tilting towards branded, packaged, and quality-assured products, and where blended masalas command structurally superior margins, the brands distribution runway across Maharashtra and beyond is long. The medium-term ambition is to grow the brands retail reach, deepen category coverage across the blended-masala range, and leverage the Companys existing export relationships to carry Indian Chaska into diaspora markets.

4. Opportunities and Threats

4.1 Opportunities

Opportunity Description
Under-penetrated catchments Organised food & grocery retail remains a small fraction of the market in the suburban and emerging urban geographies of the Mumbai Metropolitan Region and western Maharashtra, offering a long runway for the Companys cluster-based store expansion into western MMR suburbs (Vivar-Vasai-Bhayander), Pune and PCMC, and thereafter other cities of Maharashtra and western India.
Private-label economics Own brands contributed 17.5% of retail revenue in FY26 at gross margins of 30-35% against 15-16% for third-party brands. Every percentage point of mix shift towards Patel Fresh, Indian Chaska, Saniq, Blixo, Tidyflush and more, is structurally accretive to margins; the Company targets a contribution beyond 22% over the medium term.
Capacity headroom The Companys processing facilities operated at approximately 50-55% utilisation in FY26. The capital is already deployed; as utilisation rises towards the targeted 80-85%, incremental volumes carry high operating leverage.
Export diversification Growing global demand for Indian staples, spices and processed foods with Indias processed-food exports growing over 36% in FY 2024-25 supports the Companys expansion beyond its established markets into Africa and other geographies, and the scale-up of the newly authorised wheat-flour export category.
Omni-channel adoption The Patels R Mart app (50,000+ downloads) extends store catchments through free home delivery and provides ready infrastructure for a measured entry into quick commerce.
Formalisation tailwinds GST, digital payments and quality-consciousness continue to shift household purchases from unorganised trade to organised, quality-assured formats - the Companys core proposition.

4.2 Threats

Threat Description
Competitive intensity National value retailers, deep-discount formats, e-grocery and quick-commerce platforms are expanding into suburban markets, with the potential to pressure pricing and customer acquisition.
Geopolitical and trade disruption Instability in West Asia and shifting trade policies affected export flows during the year; the Companys exposure to international markets subjects it to demand, logistics, currency and policy risks.
Agri-commodity volatility Prices and availability of pulses, spices, wheat and fruit are subject to monsoon performance, crop cycles and government trade interventions, affecting input costs and inventory values.
Food inflation and consumption cycles Sustained inflation in essentials can compress basket sizes among value-conscious households.
Real-estate and manpower costs Store expansion depends on securing quality sites at viable rentals and staffing them in competitive suburban labour markets.

4. Segment-wise and Product-wise Performance

The Company operates two complementary business streams: (i) Retail - the Patels R Mart chain of value supermarkets; and (ii) Non-retail - manufacturing, processing, B2B distribution and exports of food products. In FY26, retail contributed approximately 41% of revenue and the manufacturing & processing stream approximately 59%; excluding other income, retail contributed approximately 35-38% of profit after tax.

4.1 Retail

Parameter FY26 FY25 Change
Retail sales (? crore) 429.11 368.88 +16.33%
Stores (as on March 31) 50 42 8 net additions
Bill cuts (lakh) 58 52 +11.54%
Average store size (sq ft)

5,000

5,000

—

Retail sales grew 16.33% to 429.11 crore on a record 58 lakh bill cuts. The Company opened its 50th store at Thakurli during the fourth quarter, taking the network to 50 stores across the Thane, Raigad and Palghar districts. Growth has been achieved without a single store closure since inception - the outcome of a disciplined cluster model in which every new store opens within 60-100 km of existing stores, in dense residential catchments of lower-middle and middle-income households.

Store economics remained healthy: a new store requires capital expenditure of approximately 1,500 per sq ft and inventory of approximately 2,000-2,500 per sq ft, welcomes over 600 customers a day at maturity, and recovers its investment in approximately two years. The 64,000 sq ft distribution centre at Ambernath services the network on a hub-and-spoke basis, optimising replenishment cycles and logistics cost. Fourth-quarter operating margins reflected the upfront costs of recent openings, whose revenues ramp up over succeeding quarters - the ordinary arithmetic of an expanding network rather than any deterioration in store-level economics.

Private labels contributed 17.5% of retail revenue. Beyond their margin contribution, own brands deepen customer loyalty and differentiate the assortment; Indian Chaska, the Companys spices and blended-masala brand, is additionally building distribution outside the Companys own stores.

4.2 Manufacturing, Processing and Exports

Parameter FY26 FY25 Change
M&P revenue (? crore) 619.22 444.34 +39.36%
— of which exports (? crore) 319.31 272.27 +17.28%
Export share of M&P revenue

51.5%

61%

—
Capacity utilisation 50-55%

50%

+

5 pts

The manufacturing and processing stream generated revenue of 619.22 crore, a growth of 39.36%, recovering strongly from 444.34 crore in FY25. The Ambernath and Dudhai (Kutch) facilities - with combined installed capacity in excess of 1.47 lakh tonnes per annum across pulses, spices, flour, mango pulp and allied products - operated at 50-55% utilisation, providing substantial in-place headroom for growth. Investments in automation continued through the year to improve productivity and cost efficiency.

Exports of 319.31 crore reached more than 35 countries, led by Sri Lanka (approximately 29% of export revenue), the United Kingdom (17%), Canada (11%) and Saudi Arabia (8%). Disruption in West Asia tested export flows during the year; the Company responded by deepening domestic B2B and private-label channels and opening new markets, including in Africa. Own brands contributed approximately 43% of export sales. The DGFT authorisation for export of wheat flour and related products, received during the year, adds a significant new category.

The Company maintains deliberate inventory positions in seasonally harvested commodities to assure year-round quality and price stability; of 259.60 crore of inventory as at March 31, 2026, approximately 90 crore related to the retail network and the balance to the manufacturing, processing and B2B business.

5. Outlook

The Company enters FY 2026-27 with a strengthened balance sheet, an expanded store network and clear priorities:

Priority Details
Retail expansion 8-10 new stores planned in FY27 under the cluster model - extending into the western MMR suburbs of Virar, Vasai and Bhayander and preparing entry into Pune and PCMC - on the path to a network of 75+ stores over the medium term. Two stores (Rasayani and Bapgaon, Bhiwandi) have already opened in the first quarter of FY27.
Margin architecture Private-label contribution targeted to rise from 17.5% towards 22% and beyond; processing utilisation to rise from ~55% towards 80-85%; EBITDA margins targeted in the range of 8-9% as mix and operating leverage improve.
Digital Scaling app adoption beyond 50,000 downloads with loyalty and personalisation, and a measured, economics-first approach to quick commerce on existing infrastructure.
Exports Diversification across Africa and other new geographies, scale-up of the wheat-flour authorisation, and continued growth in private-label exports.
Financial discipline Further improvement in working-capital efficiency, with operating cash flow expected to normalise as the FY26 strategic inventory build regularises; continued deleveraging and prudent capital allocation.

The Management remains confident that the combination of an under-penetrated market, proven store economics, integrated manufacturing and a conservative balance sheet positions the Company for sustainable, profitable growth.

6. Risks and Concerns

The Company has a structured risk-management framework overseen by the Board. Principal risks and their mitigation:

Risk Nature Mitigation
Geographic concentration Retail operations are concentrated in the MMR region Phased diversification into western MMR, Pune/PCMC and other cities of Maharashtra and western India under the proven cluster model
Commodity price volatility Input costs for pulses, spices, wheat and fruit vary with crop cycles and trade policy Direct sourcing relationships; strategic inventory of seasonal commodities; diversified category mix; pass-through pricing discipline
Export market disruption Geopolitical instability, logistics and currency movements affect export flows Diversification across 35+ countries and into new geographies including Africa; domestic B2B and private-label channels as demand buffers
Competition Expansion of national value retailers, e-grocery and quick commerce Neighbourhood proximity, price leadership through integration, private-label differentiation, omnichannel reach
Food safety & quality Product integrity across processing and retail HACCP and ISO 22000 certified facilities; FSSAI compliance; export-grade quality systems applied across domestic assortment
Real estate & rentals Availability and cost of quality store sites Cluster densification economics; leased-asset model; rigorous catchment evaluation before commitment
Attrition & talent Store and plant staffing in competitive labour markets Internal growth paths, training and store-level entrepreneurship
Regulatory & compliance Multi-jurisdiction trade, tax and food regulation Dedicated compliance framework; secretarial and internal audit oversight; advisor network across export markets

7. Internal Control Systems and Their Adequacy

The Company has internal control systems commensurate with its size, scale and the complexity of its operations, covering procurement, inventory, store operations, manufacturing, exports, financial reporting and statutory compliance. The framework is designed to provide reasonable assurance on the reliability of financial reporting, safeguarding of assets, prevention and detection of fraud and error, and compliance with applicable laws.

Internal audits are conducted periodically by the Internal Auditor - Mrs. Bhavisha Manish Motwani across stores, the distribution centre and processing facilities, and findings are reviewed by the Audit Committee of the Board, which monitors the adequacy of controls and the implementation of corrective actions. During its first year as a listed company, the Company further strengthened its governance architecture - Board committees, policies under the SEBI Listing Regulations, and disclosure controls - and the Statutory Auditors, M/s. Kanu Doshi Associates LLP, issued an unmodified opinion on the financial statements for the year.

8. Financial Performance vis-a-vis Operational Performance

8.1 Results of operations

Parameter FY26 FY25 Change
Revenue from operations (? crore) 1,048.33 820.69 +27.74%
Other income (? crore) 10.97 5.30 +106.98%
Total income (? crore) 1,059.29 825.99 +28.25%
EBITDA (? crore) 83.08 62.43 +33.07%
EBITDA margin 7.84% 7.56% +28 bps
Finance cost (? crore) 12.30 16.38 -24.91%
Depreciation & amortisation (? crore) 18.36 11.73 +56.58%
Profit before tax (? crore) 52.42 34.33 +52.70%
Tax expense (? crore) 13.37 9.05 +47.75%
Profit after tax (? crore) 39.05 25.28 +54.48%
PAT margin 3.69% 3.06% +63 bps
Basic & diluted EPS (?) 13.03 10.30 +26.50%

Total income for FY 2025-26 stood at 1,059.29 crore, marking a return to the four-digit milestone with broad-based growth across both business streams. Retail sales rose 16.33% on higher bill cuts and network expansion, while the manufacturing, processing and export stream grew 39.36% on recovering export demand and stronger domestic B2B volumes.

Gross margins for the year were in the range of 15-16% at the blended level, with rentals of approximately 3% of revenue and employee costs of 4-5%. EBITDA rose 33.07% to 83.08 crore, with margins expanding 28 basis points to 7.84% - operating leverage and private-label mix more than offsetting the upfront costs of new stores opened late in the year. Depreciation increased 56.58%, reflecting the enlarged store network and the recognition of right-of-use assets on new store leases (right-of-use assets rose to 40.48 crore from 1.92 crore). Finance costs declined 24.91% to 12.30 crore following the repayment of borrowings out of IPO proceeds. Profit after tax grew 54.48% to 39.05 crore, and earnings per share rose 26.50% to 13.03 on the enlarged post-IPO share capital.

8.2 Financial position

Particulars (? crore) As at March 31, 2026 As at March 31, 2025
Total equity 363.89 134.57
Total borrowings (non-current + current) 123.25 180.54
Lease liabilities 40.24 2.01
Inventories 259.60 143.72
Trade receivables 161.95 116.76
Trade payables 88.78 60.40
Cash and bank balances (incl. other bank balances) 24.06 12.39
Total assets 620.10 382.86

The balance sheet was transformed during the year. Net proceeds of the initial public offering (190.34 crore, net of issue expenses of 26.77 crore) were received in August 2025 and applied in line with the objects of the issue - principally repayment/prepayment of borrowings and funding of working capital. Total borrowings reduced from 180.54 crore to 123.25 crore, and total equity rose to 363.89 crore, taking the debt-to-equity ratio from 1.34 to 0.34. Book value per share stood at approximately 109.

Inventories increased to 259.60 crore, reflecting a deliberate strategic build in seasonally harvested commodities to secure quality and cost for the enlarged business, alongside the working-capital requirements of seven new stores; approximately 90 crore of year-end inventory related to retail. Trade receivables grew broadly in line with the expansion of the B2B and export business.

8.3 Cash flows

Particulars (? crore) FY26 FY25
Net cash from / (used in) operating activities (83.47) 27.72
Net cash used in investing activities (25.78) (19.51)
Net cash from / (used in) financing activities 111.23 (8.40)
Net increase / (decrease) in cash and cash equivalents 1.98 (0.19)

Operating cash flow for the year was negative at 83.47 crore, notwithstanding an operating profit before working-capital changes of 80.79 crore. This was entirely a working-capital phenomenon: an increase of 115.88 crore in inventories and 41.86 crore in trade receivables, partly offset by higher payables - the one-time deployment of IPO-strengthened resources into the strategic inventory position described above. The Management expects operating cash flow to normalise as this inventory regularises through FY27. Investing outflows comprised capital expenditure of 17.35 crore - principally new stores and plant automation - and incremental bank deposits. Financing inflows

8.4 Key financial ratios

Pursuant to Schedule V of the SEBI Listing Regulations, details of significant changes (i.e., 25% or more) in key financial ratios, along with explanations:

Particulars March 31, 2026 March 31, 2025 % Change (YoY) Reasons
(i) Current Ratio 2.25 1.31 71.61% On account of deployment of additional funds into working capital as per respective objective provided in the offer document
(ii) Debt – Equity Ratio 0.34 1.34 -74.75% On account of repayment of Lakhs 59 Crore bank working capital limits per respective objective provided in the offer document
(iii) Debt Service Coverage Ratio 6.55 3.42 91.82% On account of repayment of Lakhs 59 Crore bank working capital limits per respective objective provided in the offer document
(iv) Return on Equity (ROE) 15.67% 22.08% -29.04% It is diluted on account of increase in the paid up equity capital of the company on account of issue of additional shares in the IPO.
(v) Trade receivables turnover ratio 7.52 7.42 1.38% -
(vi) Trade payables turnover ratio 14.04 13.88 1.17% -
(vii) Net capital turnover ratio 3.71 5.88 -36.89% On account of deployment of additional funds into working capital as per respective objective provided in the offer document
(viii) Net profit ratio 3.69% 3.06% 20.45% -
(ix) Return on capital employed (ROCE) 13.37% 16.23% -17.60% -
(x) Inventory Turnover Ratio 4.32 4.89 -11.55% -

9. Human Resources and Industrial Relations

People are central to a business that serves customers 58 lakh times a year. The Company employed 264 permanent employees as at March 31, 2026, across stores, the distribution centre, processing facilities and corporate functions. The years store additions created employment principally in the emerging suburbs the Company serves, with hiring, training and progression designed to develop store-level leadership from within.

Training during the year focused on customer service, food safety and quality systems (aligned to the Companys HACCP and ISO 22000 certifications), safety at plants and warehouses, and systems adoption across billing, replenishment and the Companys app-enabled delivery operations. Industrial relations remained cordial throughout the year, with no material loss of operating time.

10. Cautionary Statement

Statements in this Management Discussion and Analysis describing the Companys objectives, projections, estimates, expectations or predictions - including those relating to store additions, margins, capacity utilisation, private-label contribution and export growth - may constitute forward-looking statements within the meaning of applicable securities laws and regulations. Actual results could differ materially from those expressed or implied, on account of factors including economic conditions affecting demand and supply, price movements in agricultural commodities, changes in government regulations and trade policies, tax regimes, geopolitical developments, and other incidental factors. The Company assumes no responsibility to publicly amend, modify or revise any forward-looking statement on the basis of subsequent developments, information or events.

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