Quadpro ITeS Ltd Management Discussions

Financial Year 2024–2025

1. Economic and Industry Landscape

FY 2024–2025 unfolded against a backdrop of rapid digital disruption and growing economic resilience. While global markets witnessed a cautious recovery from prior macroeconomic volatility, digital-first strategies continued to dominate growth plans. The IT and ITeS sector, particularly in India, maintained its momentum, driven by the rising demand for secure, agile, and data-driven solutions across industries.

Quadpro ITeS Limited operated in a climate where the convergence of financial services, technology, and regulation reshaped client expectations. The emergence of AI-as-a-Service, RegTech, and digital customer lifecycle solutions created a strong tailwind for specialized players like us, offering niche services in financial operations and digital infrastructure management.

2. Business Highlights and Strategic Direction

Quadpro ITeS Limited continued its transformation from a traditional services partner to a value-added digital operations provider. This year, we launched a key strategic initiative focused on customized Robotic Process Automation (RPA) solutions tailored specifically for banks and financial institutions.

These RPA solutions aim to automate high-volume, rule-based tasks such as:

• Automation frameworks for streamlining tax compliance submissions, regulatory reporting, and other sector-specific banking processes across multiple digital platforms

• Account onboarding and verification

• KYC and document processing

• Payment reconciliation and exception handling

• Customer communications and compliance alerts

3. Opportunities and Business Risks Opportunities:

• Bespoke RPA Demand in BFSI: The shift from generic automation to bank-specific process design has created demand for tailored RPA platforms — a space we are entering with deep domain understanding.

• Digital Infrastructure Scale-Up: National-level initiatives in banking digitization create avenues for integrations, monitoring systems, and back-end process automation.

• Data-Driven Regulatory Compliance: Financial institutions are under pressure to automate compliance functions, offering us new use-case entry points.

• Digitization of Legacy BFSI Processes: The push for paperless operations, AI-driven verifications, and real-time compliance monitoring creates sustained demand for digital transformation partners.

• India Stack Expansion: Government-backed digital infrastructure such as ONDC, Account Aggregators, and eKYC standards create opportunities for Quadpro to integrate with national digital rails.

• Private Sector Financial Inclusion: Non-banking financial institutions are investing in tech-led customer onboarding and servicing — areas where Quadpro is actively building service modules.

Risks:

• RPA Adoption Cycles: Delayed procurement cycles or limited in-house tech maturity in mid-sized banks may lengthen implementation timelines.

• Cyber and Data Risk: As automation increases, maintaining secure APIs and robust audit trails is critical — failure to do so could lead to client disengagement or regulatory penalties.

• Regulatory Volatility: Frequent changes in data protection laws, KYC norms, and fintech regulation require constant agility and compliance.

• Talent Volatility: High demand for skilled digital resources may impact attrition and cost structures.

4. Technology and Innovation

FY 2024–2025 marked a turning point in our technology maturity. Key developments included:

• Research and development on interactive dashboards to consolidate operational, compliance, and client-servicing metrics into a single, user-friendly interface, with a focus on improving data visualization and decision support for financial sector clients.

• Transition of select client servicing tools from desktop-based applications to secure, web-based portals, enabling easier accessibility, reduced dependency on local installations, and improved scalability for multi-location banking operations.

• RPA-Enabled Process Suites rolled out for back-office document handling, improving efficiency by over 30%.

5. Sustainability and Governance

In FY 2024–2025, Quadpro ITeS Limited maintained a foundational approach to sustainability, focusing on areas where incremental improvements could be realistically achieved.

• Environmental: Continued to promote paperless operations wherever possible by shifting client communications and internal workflows to digital formats. Basic e-waste disposal practices were followed in line with local compliance norms.

• Social: Participated in small-scale community engagement activities, including contributions to local charitable causes and staff-led volunteering initiatives.

• Governance: Maintained compliance with applicable corporate governance standards, including timely statutory filings, adherence to Board meeting protocols, and transparent reporting to stakeholders.

While our formal ESG initiatives remain limited, we recognize the growing importance of sustainability in business and intend to explore more structured programs in the coming years.

6. Human Capital and Culture

As of March 31, 2025, Quadpro ITeS Limited employed a stable workforce spread across multiple locations in India. Our focus during the year was on maintaining operational continuity, retaining key talent, and meeting the skill requirements of our projects.

• Skill Development: Conducted role-specific training sessions, primarily on process changes, compliance requirements, and client-specific software tools.

• Employee Support: Continued flexible work arrangements in certain roles to accommodate employee needs and ensure business continuity.

• Engagement: Encouraged open communication between management and teams through periodic review meetings and feedback sessions.

Our priority in FY 24-25 remained to provide a stable and compliant work environment that enables employees to perform effectively and maintain service quality for clients.

7. Outlook for FY 2025–2026

Looking ahead, Quadpro ITeS Limited is positioned to consolidate its leadership in tech-enabled financial operations. Our pipeline is strong across BFSI, fintech, and NBFC segments, and we expect continued demand for digitized processes and regulatory technology solutions.

Our strategic focus in the coming year includes:

• Expanding managed services under SLA-driven models.

• Developing co-innovation partnerships with fintechs.

• Increasing technology exports through offshore delivery capabilities.

With a balanced approach to innovation, compliance, and people-first policies, we aim to deliver sustainable value to all stakeholders.

8. Ratio Analysis

PARTICULARS	F.Y. 2022-23	F.Y. 2023-24	F.Y. 2024-25
Revenue	938.55	932.34	830.48
EBIT	120.81	120.68	85.85
PAT	85.56	81.35	63.77
NETWORTH	1,839.67	1,919.42	1,986.83
CAPITAL EMPLOYED	1,852.10	1,933.43	2,009.26
ROCE	6.52%	6.29%	4.30%
DEBT EQUITY RATIO	-	-	0.05
DEBT SERVICE COVERAGE RATIO	-	-	152.32
DEBTOR TURNOVER RATIO	3.58	3.37	2.50

 

	For and on behalf of the Board	For and on behalf of the Board
	Sd/-	Sd/-
Date : August 14, 2025	Sandeepkumar Vishwanath Agrawal	Abhishek Sandeepkumar Agrawal
Place : Bangalore	Chairman & Managing Director	Non Executive Director
	(DIN : 02566480)	(DIN : 07613943)