Quicktouch Technologies Ltd Management Discussions

COMPANY OVERVIEW

Quicktouch Technologies Limited is a technology-driven company offering a diverse range of solutions in the fields of Edutech, Fintech, and IT-enabled services. With a strong foundation in digital innovation and customer-centric delivery, the company continues to evolve in line with industry trends and emerging market demands.

In the Edutech segment, Quicktouch has made significant strides through its flagship school management software, designed to enhance academic operations, improve administrative efficiency, and foster digital transformation in educational institutions. These solutions have empowered numerous schools and colleges to manage their resources effectively and deliver better educational outcomes.

A major milestone in the companys strategic growth was the receipt of in-principle authorisation from the Reserve Bank of India (RBI) to commence operations in the Fintech domain. With this approval, Quicktouch Technologies is now placing increased focus on developing and launching a suite of digital financial services aimed at promoting financial inclusion, enhancing user convenience, and addressing the needs of underserved markets. This Fintech initiative marks a transformative shift in the companys business model and is expected to contribute significantly to its long-term growth. Quicktouch also continues to expand its footprint in the IT services sector through both organic growth and strategic acquisitions. Quicktouch has pursued inorganic growth as a core expansion strategy by acquiring several companies, primarily in the education, technology, and finance domains. In the previous reporting year, notable acquisitions such as Qtouch Business Solutions Private Limited and Tronix IT Solutions Private Limited significantly enhanced the companys capabilities in software development, mobile applications, IT support, and co-working solutions. These strategic investments enabled the company to diversify its revenue streams, expand its service offerings, and strengthen its competitive position. The company has further accelerated its growth by acquiring additional companies operating across the education, technology, and financial services sectors. These new acquisitions are aligned with Quicktouchs long-term vision of building a comprehensive ecosystem of digital services. They are expected to add substantial value by contributing domain expertise, expanding the companys customer base, and opening up new avenues for innovation and market penetration. This continued focus on strategic acquisitions reflects Quicktouch Technologies commitment to scaling its operations and delivering enhanced value to stakeholders.

With its headquarters in the Delhi-NCR region and a presence across multiple locations, Quicktouch Technologies Limited is driven by a vision to deliver scalable, reliable, and innovative technology solutions. The company is committed to maintaining high standards of governance, investing in research and development, and building strategic partnerships to unlock new growth opportunities.

Backed by a team of experienced professionals and guided by a commitment to innovation, quality, and ethical practices, Quicktouch Technologies Limited is well-positioned to capitalize on growth opportunities. The company continues to invest in technology, talent, and partnerships to build scalable and sustainable business models that deliver long-term value to its stakeholders. As it continues to grow, Quicktouch remains focused on creating long-term value for all stakeholders, contributing to Indias digital future, and leveraging technology to solve real-world problems.

The financial statements of the Company have been prepared to comply in all material respects with accounting standards notified under Section 133 of the Companies Act, 2013 and other accounting principles generally accepted in India. The Management accepts the responsibility for the integrity and objectivity of these financial statements, as well as for various estimates and judgements used therein. The estimates and judgements relating to the financial statements have been made on a prudent and reasonable basis, so that the financial statements reflect in a true and fair manner the form and substance of transactions, and reasonable present the state of affairs, profits and cash flows for the year.

1. INDUSTRY STRUCTURE AND DEVELOPMENTS

Indias technology landscape is undergoing a transformative phase, marked by rapid advancements in the EdTech, FinTech, and IT services sectors. These developments are driven by technological innovation, supportive regulatory frameworks, and evolving consumer demands.

EdTech Sector

The Indian EdTech industry is experiencing significant growth, propelled by the integration of Artificial Intelligence (AI) and the adoption of hybrid learning models. AI is revolutionizing education by enabling personalized learning experiences, automating administrative tasks, and facilitating real-time assessments. According to EY, AI tools are assisting teachers in focusing more on high-value activities such as lesson planning and personalized curriculum development, thereby enhancing the overall learning experience.

Hybrid learning, which combines online and offline education, has become a prominent trend. Major EdTech companies like BYJUS have expanded their hybrid learning models by establishing offline centers, indicating a shift towards more flexible and accessible education solutions. (Source: thehindubusinessline.com)

Government initiatives are also playing a crucial role in shaping the EdTech landscape. The National Education Policy (NEP) 2020 emphasizes the integration of AI and digital tools in education, aiming to equip students with essential skills for the future. Additionally, the Odisha governments AI Policy 2025 plans to introduce AI education in a significant percentage of schools by 2036, reflecting a nationwide commitment to digital literacy.

FinTech Sector

Indias FinTech sector is witnessing robust growth, driven by increased digital adoption, supportive government policies, and technological advancements. The Reserve Bank of India

(RBI) has implemented various regulations to encourage innovation while ensuring financial stability. For instance, the introduction of the regulatory sandbox allows FinTech firms to test new products in a controlled environment, fostering innovation. ahlawatassociates.com The sector has also seen a surge in the number of FinTech startups and unicorns. As of 2024, India is home to 26 FinTech unicorns with a combined market value of $90 billion, highlighting the sectors dynamism and investor confidence.

Technological innovations such as AI-powered advisory services, blockchain, and the introduction of the Central Bank Digital Currency (CBDC) are further enhancing the efficiency and transparency of financial services. The RBIs launch of the Digital Rupee aims to modernize the payment ecosystem and reduce dependency on cash.

IT Services Sector

Indias IT services industry continues to be a global leader, with revenues projected to reach $282.6 billion in FY2025. A significant development in this sector is the evolution of Global Capability Centers (GCCs) from cost-effective support units to strategic value creators. GCCs are now integral in driving product innovation, enhancing global strategies, and pioneering advancements in AI across various industries.

The industry is also focusing on tapping into underpenetrated small and mid-market enterprises to diversify its customer base amid a slowing market. This strategic pivot highlights the industrys adaptive approach to driving expansion by exploring emerging and less saturated markets within the SME sector. (Source: economictimes.indiatimes.com)

The convergence of technological advancements, regulatory support, and market demand is reshaping Indias EdTech, FinTech, and IT services sectors. Companies that can adapt to these changes and innovate continuously are well-positioned to capitalize on the emerging opportunities.

INDUSTRY OUTLOOK

The outlook for Indias technology-driven sectors, particularly EdTech, FinTech, and IT services, remains optimistic, driven by increasing digitization, favorable regulatory frameworks, and sustained demand for smart, scalable solutions. Quicktouch Technologies Limited is well-poised to harness this momentum and play a pivotal role in shaping the future of these high-growth industries.

EdTech Outlook

The Indian EdTech industry is expected to continue its robust expansion, with a strong push from government initiatives such as the National Education Policy (NEP) 2020, the Digital India campaign, and state-level digital education programs. The increasing penetration of smartphones and internet connectivity, even in rural areas, is fostering the adoption of digital tools in schools.

The segment is projected to reach USD 4 billion by 2025 (Source: RedSeer Report), as schools, coaching institutes, and universities invest in ERP systems, LMS platforms, and AI-driven learning modules. With its ERP-based School Management Software, Quicktouch Technologies is aligned with the demand for integrated solutions that streamline school operations, enhance transparency, and support academic excellence. Continued government emphasis on digital infrastructure in education and hybrid learning models will likely fuel further growth in this space.

FinTech Outlook

Indias FinTech ecosystem is anticipated to be among the fastest-growing globally, with a projected market size of over USD 150 billion by 2025. Key growth areas include digital payments, lending, insurtech, regtech, and wealth tech. The Reserve Bank of India (RBI) continues to promote responsible innovation through frameworks for digital lending, the account aggregator ecosystem, and the Digital Rupee (CBDC). Quicktouch Technologies, having already received in-principle authorization from RBI, will focus on building secure, scalable, and inclusive financial solutions. With the rise of AI and data analytics in financial services, the companys future offerings are expected to target underserved markets, promote financial inclusion, and support Indias transition to a cash-lite economy.

IT Services and Software Development Outlook

Indias IT services and software development industry is forecasted to grow steadily at a CAGR of over 8% through 2026, reaching over USD 350 billion in annual revenue (Source: NASSCOM, Gartner). Demand is particularly strong for cloud computing, cybersecurity, automation, enterprise mobility, and digital transformation solutions.

Quicktouch Technologies has strategically positioned itself to benefit from these trends by enhancing its development capabilities through targeted acquisitions and investing in next-generation software services. As digital transformation becomes a boardroom priority for enterprises worldwide, the demand for agile, custom-built IT solutions will continue to rise, offering ample growth opportunities for the company.

2. OPPORTUNITIES AND THREATS OPPORTUNITIES

Quicktouch Technologies Limited operates at the intersection of three dynamic sectors EdTech, FinTech, and IT services each offering significant growth potential in Indias rapidly evolving digital economy. The companys strategic positioning, coupled with its innovative mindset and focus on scalable solutions, creates multiple avenues for expansion and value creation.

1. Rising Demand for Digital Education Infrastructure

With increased government focus on digitizing education under the National Education Policy (NEP) 2020, there is a growing need for school ERP systems and digital learning tools. Quicktouchs School Management ERP software directly addresses this demand, offering scalable solutions to educational institutions for managing academic, administrative, and communication functions efficiently.

2. Expansion into the FinTech Ecosystem

The recent in-principle authorization from the Reserve Bank of India (RBI) marks a significant milestone, enabling Quicktouch to enter the FinTech space with credibility and regulatory backing. This opens up opportunities in digital lending, digital payments, wealth management, and AI-driven financial tools. The growing push for financial inclusion, combined with consumer trust in regulated digital finance platforms, strengthens the potential of Quicktouchs upcoming offerings.

3. Inorganic Growth Through Strategic Acquisitions

The companys strategy of inorganic growth through targeted acquisitions has allowed it to broaden its service portfolio and customer base. Acquisitions such as Qtouch Business Solutions Private Limited, Tronix IT Solutions Private Limited, and four more companies in the current financial year spanning EdTech, FinTech, and IT have equipped Quicktouch with enhanced technical capabilities, new market access, and diversified revenue streams.

4. Increasing Demand for Custom Software Solutions

As businesses across industries undergo digital transformation, there is increasing demand for tailored IT solutions, mobile applications, and cloud-based platforms. Quicktouchs strong software development arm is well-placed to meet this demand through its technical expertise and customer-centric approach.

5. Government Support and Regulatory Push

Programs such as Digital India, Startup India, and the roll-out of regulatory sandboxes by the RBI and SEBI create a supportive policy environment for innovation in both the EdTech and FinTech domains. This allows Quicktouch to test and scale solutions in a risk-mitigated regulatory framework.

6. Entry into New Business Verticals

Quicktouch is also expanding into new-age business verticals, such as solar solutions for educational institutions, talent enhancement tests, and incubation support in collaboration with Srikaya Foundation. These ventures provide not only diversification but also reinforce the companys commitment to social impact and sustainable development.

7. Global Market Reach

Through its network and presence in regions like the UAE, Africa, the US, and the UK, Quicktouch has an opportunity to export its products and services to international markets. This global footprint helps mitigate domestic risks and provides access to high-value contracts and partnerships abroad.

THREATS

While Quicktouch Technologies Limited has made significant strides across fintech, edutech, and digital services, we remain vigilant about the evolving risk landscape that surrounds a fast-paced and highly regulated technology environment. The following threats may pose potential challenges to our sustained growth and strategic execution:

1. Regulatory Uncertainties and Compliance Burden

As a company operating under the regulatory oversight of bodies such as the RBI, SEBI, and MCA, any changes in policies related to payment aggregators, cross-border remittance, or digital lending could significantly impact our operations. Delays in receiving final regulatory approvals, or future changes in licensing conditions, may influence timelines and business models, particularly for QuickPay and other fintech initiatives.

2. Cybersecurity and Data Privacy Risks

With increasing digitalization comes heightened exposure to cybersecurity threats, data breaches, and misuse of personal and financial information. Any failure to ensure robust data protection across our platforms, including fintech and education verticals, could erode customer trust, invite penalties, and impact brand reputation.

3. Intensifying Competition in the Fintech and Edutech Space

The sectors we operate in are highly dynamic and competitive. Emerging startups and well-funded technology giants entering similar domains with aggressive pricing, innovation, or partnerships may disrupt market share and margin expectations. Sustained differentiation and value creation will be critical.

4. Economic Volatility and Currency Fluctuations

Our international operations and planned cross-border services expose us to macroeconomic instability, inflationary pressures, and foreign exchange fluctuations, particularly in the Middle East and South Asia regions. These could affect pricing models, remittance volumes, and investor sentiment.

5. Talent Retention and Capability Gaps

The rapid pace of innovation demands a high-caliber workforce with specialized skill sets. Retaining top talent in areas such as AI/ML, cybersecurity, product engineering, and compliance remains a challenge across the tech ecosystem. Any gaps in leadership or capability could delay key product rollouts or affect execution excellence.

6. Operational Risks in Scaling Up

As QuickPay moves toward full-scale national deployment and our subsidiaries expand into new geographies, operational bottlenecks in logistics, tech infrastructure, customer support, or partner onboarding could emerge. Managing scale while maintaining service quality and compliance will be essential.

7. Geopolitical and Cross-Border Policy Risks

Our growing interests in the UAE and broader GCC region expose us to risks arising from changing diplomatic relationships, local fintech regulations, and policy differences. Any restrictions on cross-border digital transactions or foreign ownership laws may impact future plans.

3. SEGMENT WISE OR PRODUCT WISE PERFORMANCE

Edutech Segment

The Edutech segment continues to be a foundational pillar for Quicktouch Technologies Limited. In FY 2024 25, our Edutech vertical witnessed stable growth, supported by enhanced product offerings, wider market outreach, and strategic integrations. Our proprietary school management ERP solutions remained the preferred choice for a growing number of institutions due to their end-to-end digital administration capabilities, user-friendly interface, and adaptability to hybrid learning environments.

The acquisition and integration of coaching centres under the Vidyahub brand enabled us to enter the offline education delivery space, extending our impact across academic coaching, test preparation, and student mentoring. Operating from three key locations, these centres served thousands of students across multiple academic streams. This hybrid approach combining digital platforms with physical learning positions us strongly in a segment undergoing transformation.

Further, through Techquench, we expanded into experiential learning with the deployment of STEM labs in schools. These labs, equipped with hardware, curriculum, and trained educators, are enabling schools to offer hands-on science and technology education reinforcing our commitment to innovation-led learning. Our Talent Eligibility Test initiative also gained traction, further contributing to our brand visibility and student engagement in Tier 2 and Tier 3 cities.

Overall, the Edutech segment contributed positively to revenue and brand equity, with increasing adoption across private and semi-government educational institutions. With continuous innovation, we expect further growth and consolidation in the coming years.

Fintech Segment

The Fintech vertical has emerged as the most dynamic and transformative segment for Quicktouch

Technologies Limited during FY 2024 25. The company achieved a major milestone by securing In-Principle Authorization from the Reserve Bank of India (RBI) to operate as a Payment Aggregator. This strategic approval has laid the foundation for the full-scale launch of our flagship fintech product, QuickPay. QuickPay is designed as a multi-utility digital payment platform, integrating merchant onboarding, payment gateway services, UPI, card, and wallet solutions all under a single interface. During the year, we commenced operations in partnership with licensed aggregators, acting as a Technical Service Provider (TSP) while awaiting final RBI approval.

QuickPay has been strategically rolled out to pilot merchants across education, healthcare, retail, and MSME sectors. Initial traction has been promising, with scalable onboarding mechanisms, real-time settlement options, and a strong focus on user experience. Our expansion into the Gulf and GCC regions has begun with preparatory groundwork to offer cross-border payment solutions, B2B merchant aggregation, and eventual remittance services. Applications for PPI and Cross-border payment licenses are also being prepared to further extend our offerings.

The fintech business is expected to be a key growth engine for the company in the coming years, driven by QuickPays full-scale launch, deeper integration into embedded finance, and foray into merchant lending and financial services.

4. OUTLOOK

As we step into the next phase of our journey, the outlook for Quicktouch Technologies Limited is both promising and purpose-driven. The transformative achievements of FY 2024 25 have positioned us on the threshold of exponential growth across fintech, edutech, and digital enterprise solutions. With strategic clarity and operational readiness, our future roadmap reflects vision, velocity, and value. Below is a detailed view of our key focus areas for FY 2025 26 and beyond:

1. Final RBI Payment Aggregator Approval A Defining Milestone

Quicktouch is actively working toward securing the final authorisation from the Reserve Bank of India to operate as a licensed Payment Aggregator. This approval will not only validate our compliance readiness but also unlock the full potential of our fintech vertical. It is the single most critical regulatory milestone that will formally launch us into the core of Indias rapidly evolving digital financial ecosystem.

2. QuickPay: Poised for National Impact

With the foundational framework already in place, QuickPay is set to emerge as a transformative fintech platform, delivering frictionless, secure, and feature-rich digital payment solutions to merchants and consumers alike. In the coming year, we aim to expand QuickPay across sectors including education, retail, healthcare, and MSMEs.

These capabilities will allow QuickPay to go beyond payments becoming a comprehensive financial tool for businesses of every scale.

3. GCC Expansion Unlocking Cross-Border

Potential

With our operational groundwork laid in Dubai, we are now geared to expand aggressively in the UAE and the broader GCC region.

Our vision includes:

Launching cross-border B2B and B2C payment services

Aggregating merchant networks for the expat population

Offering digital compliance and financial integration tools This international foray not only diversifies our revenue streams but also positions Quicktouch as a trusted name in global fintech collaboration.

4. Edutech: Deeper Reach and Smarter Learning

Our Edutech vertical will continue to serve as a catalyst for digital transformation in Indian education. In FY 2025 26, we will:

Expand our ERP solutions to more schools and educational bodies

Enhance our software with AI-driven dashboards and predictive analytics

Broaden the reach of Vidyahub coaching centers to new regions

Scale up Techquench STEM labs, equipping more schools with experiential science & robotics education

These initiatives will ensure that we not only empower institutions digitally, but also uplift the learning experience for students nationwide.

5. Expansion of Fintech Licensing and Product Portfolio

In alignment with our fintech roadmap, we are preparing to:

Apply for a Prepaid Payment Instruments (PPI) license from the RBI

Enter the remittance and wallet-based services space

Build a robust cross-border transaction platform tailored to the needs of Indian and expat users

Our expanding fintech portfolio reflects our commitment to becoming a multi-product, multi-market player in the digital finance domain.

6. Strategic Acquisitions Powering Synergy and Growth

Building on our success in acquiring high-value assets across IT services, edutech, and platform-based technologies, we will continue to explore targeted acquisitions that complement our core vision.

The integration of assets acquired during FY 2024 25 especially our position as the Successful Resolution Applicant for Positive Electronics Limited will be a key area of operational consolidation and value extraction in the year ahead.

7. Corporate Governance and ESG Deepening Our Foundation

Governance remains our north star. We will continue to uphold the highest standards of:

Transparency and stakeholder disclosures

Board oversight and regulatory alignment

Structured Digital Disclosure (SDD)

ESG principles in our strategy and reporting

We believe that purpose-driven governance will be our differentiator as we scale.

8. Technology Innovation From Capability to Leadership

With the digital landscape evolving rapidly, Quicktouch is committed to staying ahead of the curve through:

Investments in R&D

Implementation of advanced AI/ML tools

Focus on user experience, cybersecurity, and system scalability

We aim to create not just products, but future-ready platforms that evolve with user needs.

9. People, Culture, and Capacity Building

As we scale, so will our team. Our human capital strategy is centered on:

Hiring top talent across fintech, edutech, data science, and compliance

Offering leadership development programs

Fostering an innovative and ethical work culture

We view our people as partners in progress each one critical to the realization of our mission.

10. A Future of Confidence and Clarity

Looking ahead, Quicktouch is poised to become a flagbearer of innovation and integration in indias digital revolution. Our outlook for FY 2025 26 is underscored by:

Sustainable revenue growth across verticals

Operational excellence and product-market fit

Strong investor confidence and global vision We are not just building a company we are shaping a platform for impact.

RISK AND CONCERNS

While Quicktouch Technologies Limited continues to maintain a strong growth trajectory and diversified strategic focus, we remain cognizant of the dynamic risk landscape that accompanies innovation and expansion. Identifying, assessing, and mitigating potential risks is a core part of our governance framework. Below are the key risks and concerns that could impact our business in the coming periods:

1. Regulatory and Licensing Dependencies

Our fintech operations are subject to evolving regulations issued by the Reserve Bank of India (RBI) and other financial authorities.

Any delays in obtaining the final Payment Aggregator license could impact the pace of product roll-out. Prepaid Payment Instruments (PPI) license, or future authorisations for cross-border payments could impact the pace of product roll-out. Amendments to compliance requirements under RBI, SEBI, or the Ministry of Corporate Affairs (MCA) may necessitate operational changes, impacting timelines and costs.

2. Technological Disruptions and Cybersecurity

Risks

As a technology-driven enterprise, we are exposed to risks associated with:

System downtimes or failures in mission-critical platforms such as QuickPay or our school ERP solutions.

Cyberattacks, data breaches, or vulnerability exploits, which could erode stakeholder trust and result in regulatory penalties.

Inability to keep pace with technological advancements could impact our competitiveness in the market.

3. Market Competition and Price Pressure

The fintech and edutech sectors are highly competitive, with both established players and new entrants offering similar services.

Increased price sensitivity, margin compression, or commoditization of offerings could affect revenue growth.

Competing products with aggressive pricing, bundled services, or better brand recall could slow down customer acquisition.

4. Integration Challenges from Acquisitions

While acquisitions form a key pillar of our growth strategy, they are accompanied by integration-related risks:

Cultural mismatches, misaligned systems, or talent attrition post-acquisition may affect operational efficiency.

If synergies are not realised in a timely manner, the financial returns from these investments could be delayed or diluted.

5. Geopolitical and International Expansion

Risks

Our international expansion, particularly in the GCC region, introduces risks such as:

Policy or regulatory shifts in foreign jurisdictions, which may affect our operational feasibility or licensing ability.

Currency exchange rate fluctuations and cross-border compliance challenges that may impact profitability.

6. Talent Acquisition and Retention

As we continue to scale, acquiring and retaining skilled talent in areas like fintech, AI/ML, compliance, and cybersecurity is critical.

High employee turnover, wage inflation, or leadership gaps can impact the quality and continuity of execution.

The competitive hiring environment in the tech industry presents a persistent challenge.

7. Reputation and Brand Risk

Our brand reputation is directly linked to customer trust, product reliability, and transparent communication.

Any service lapse, negative media coverage, data incident, or regulatory non-compliance may result in reputational harm that affects all business verticals.

8. ESG and Social Responsibility Expectations

Increasing scrutiny on Environmental, Social, and Governance (ESG) practices requires consistent efforts in compliance, disclosure, and ethical operations.

Any perceived inadequacy in ESG performance could adversely impact investor perception and stakeholder trust.

9. Economic and Funding Volatility

Our growth depends partly on the availability of capital to fund innovation and expansion.

Macroeconomic challenges such as interest rate hikes, inflation, or global funding slowdowns may restrict access to affordable financing and slow down business scaling plans.

10. Client Concentration and Business Continuity

Heavy dependency on a few large clients or segments could pose concentration risks.

Disruption in these relationships due to performance issues or external factors could affect topline stability.

Business continuity may be impacted during unforeseen events such as pandemics, natural disasters, or IT system failures.

At Quicktouch, we proactively monitor these risks through structured risk management policies, internal audits, contingency planning, and a dedicated compliance and legal function. We believe that a resilient organization is not one without risk but one that is fully prepared to navigate it.

INTERNAL CONTROL SYSTEMS AND THEIR ADEQUACY

At Quicktouch Technologies Limited, internal control is not merely a regulatory requirement it is a strategic pillar that enables us to drive growth responsibly, safeguard stakeholder interests, and ensure the integrity of all our operations. We view our internal control systems as the nervous system of our enterprise, enabling seamless coordination, risk mitigation, and compliance across every function and vertical.

Internal control systems refer to the structured set of policies, processes, protocols, and procedures that guide and govern our actions toward achieving the companys strategic and operational objectives. These systems are meticulously designed and implemented to ensure the reliability of financial and operational information, statutory compliance, asset protection, authorization of transactions, and alignment with corporate policies.

Given the growing complexity and scale of our operations spanning across fintech, edutech, IT services, and international markets we have built an internal control ecosystem that is commensurate with the size, diversity, and dynamism of our business model. The goal is to establish a strong foundation of trust, efficiency, and resilience, while remaining agile in the face of emerging risks and opportunities.

Framework of Control and Governance

We have instituted a comprehensive and modern internal financial control and risk management framework. This framework ensures:

High standards of transparency, accountability, and integrity

Compliance with statutory obligations across RBI, SEBI, MCA, and global governance frameworks

Consistent and accurate financial reporting

Robust safeguarding of tangible and intangible assets

Real-time responsiveness to fraud, error, or compliance lapses

In doing so, we align our governance philosophy with the best-in-class practices followed by global enterprises, yet tailor our systems to suit the unique fabric of Quicktouch.

CORE OBJECTIVES OF OUR INTERNAL CONTROL SYSTEM

The Companys internal control systems are structured to ensure: a. The orderly and efficient conduct of business through adherence to organizational policies and workflow b. The safeguarding and optimal utilization of the Companys assets, both tangible and digital c. The proactive prevention and timely detection of frauds and errors d. The accuracy, integrity, and completeness of the Companys accounting and operational records e. The timely and reliable preparation of financial information for informed decision-making and regulatory reporting

Three Lines of Defence Model

To institutionalize risk resilience and accountability, Quicktouch has adopted the Three Lines of Defence Model, comprising:

1. First Line Operational management and process owners ensuring daily compliance with internal policies

2. Second Line Oversight functions including risk management, financial control, data security, and regulatory compliance

3. Third Line Independent assurance through internal audits, control validations, and Board-level reviews

This tiered mechanism ensures that control lapses, if any, are identified at the root and corrective measures are deployed at speed.

Technology-Enabled Control Environment

We are deeply invested in technology-led governance tools such as:

Integrated ERP systems that standardize and automate internal processes

Access-controlled workflows and digital authorization layers

Audit trails and analytics dashboards for real-time visibility

Structured Digital Disclosure (SDD) and Insider Trading Prevention frameworks, ensuring SEBI compliance and operational transparency

With the emergence of our fintech platform QuickPay, additional layers of transaction monitoring, KYC/AML compliance, and cybersecurity protocols have been introduced, reviewed frequently to keep pace with evolving risks.

Audit Function and Oversight

To ensure the effectiveness of these systems, the Company has appointed M/s BAS & Co. LLP, Chartered Accountants as the Internal Auditor. Their role is to:

Conduct detailed audits across departments and business units

Test compliance with internal controls and statutory frameworks

Recommend improvements or remediation where required

Their findings and recommendations are reviewed at regular intervals by the Audit Committee of the Board, comprising experienced Independent Directors. These insights serve as a feedback loop for refining and strengthening our governance architecture.

Continuous Review and Improvements

Internal controls are not static they are living systems that evolve in response to business growth, external regulations, and technological advancement. Our control environment undergoes periodic validation, and wherever necessary, enhancements are made through:

Updated policies and manuals

Training and sensitization of teams

Automation and digitization of manual processes

Centralized risk dashboards and early-warning systems

The Internal Financial Control (IFC) framework is routinely evaluated and forms the bedrock of our overall risk management strategy. Furthermore, the provisions under the Companies Act, 2013 mandate that both the Board and the statutory auditors opine on the adequacy and operating effectiveness of these systems a responsibility we embrace with commitment and diligence.

Quicktouchs internal control systems are not just adequate they are dynamic, purpose-driven, and deeply interwoven with our mission of building a trusted, scalable, and future-ready digital enterprise. As we expand into new markets and digital verticals, this foundation will serve as our compass guiding us with clarity, protecting us with foresight, and empowering us with the confidence to lead.

MATERIAL DEVELOPMENTS IN HUMAN RESOURCES

At Quicktouch Technologies Limited, we believe that our people are our greatest asset and the driving force behind our success. The year 2024 25 witnessed transformative progress in our Human Resource (HR) strategy, in line with our vision of becoming a high-performance, innovation-led, and people-centric organization. As we expanded into new sectors, diversified geographies, and scaled our operations, our HR framework evolved to meet the rising expectations of a dynamic and digital-first workforce.

Strategic Talent Acquisition and Expansion

The year marked a significant increase in our employee base, both in numbers and in capability. With business diversification across Fintech, Edutech, Digital Services, and International Markets, we onboarded talent with deep domain expertise, especially in areas such as product engineering, data science, compliance, cybersecurity, project management, and customer success. We also strengthened our leadership bandwidth by inducting senior professionals with backgrounds in public administration, finance, law, and emerging technology, including former IAS and IRS officers, industry veterans, and domain specialists. Their strategic acumen is shaping our governance culture, operational excellence, and risk-aware growth.

Learning, Development, and Upskilling

Understanding that skill development is the cornerstone of a future-ready workforce, we launched several initiatives focused on continuous learning. Key highlights include:

Internal Learning Platforms and role-based training modules

Specialized workshops on RBI guidelines, fintech regulations, data privacy, cybersecurity, and ethical governance

Upskilling programs for our technology and customer support teams to align with the demands of our flagship platforms like QuickPay

Managerial and leadership development bootcamps for mid- and senior-level employees

These initiatives are designed to nurture a culture of innovation, agility, and accountability, empowering employees to lead with confidence and competence. Culture, Engagement, and Inclusion

Quicktouch continues to foster a culture of transparency, collaboration, and meritocracy. We implemented robust communication frameworks, regular leadership townhalls, and anonymous feedback systems to ensure that every voice is heard. Our HR policies are inclusive and respectful of individual differences, ensuring a safe, empowering, and diverse workplace. We continued to focus on:

Gender diversity and leadership representation

Work-life balance through hybrid work models and wellness programs

Employee well-being initiatives including mental health sessions, health insurance, and ergonomic workspace design

Performance Management and Rewards

To reinforce high performance, we enhanced our performance evaluation system with objective, measurable KPIs and 360-degree feedback mechanisms. Performance-linked incentives, spot awards, and long-term growth plans were introduced to recognize and reward exceptional contributions. The Company also ensured that the median remuneration of employees was reviewed and adjusted fairly, in line with market trends, inflationary pressures, and internal equity demonstrating our commitment to employee welfare and growth.

Digital HR Transformation

As part of our digital-first philosophy, we initiated automation in HR processes including:

Digital onboarding and exit management

Attendance and payroll systems integration

HR analytics dashboards for real-time insights into employee metrics

Performance appraisal platforms enabling seamless review cycles

These initiatives not only improve operational efficiency but also provide a more engaging and transparent experience for employees across locations.

Talent Retention and Succession Planning

In a competitive talent environment, retention of top performers remains a priority. We implemented robust career progression frameworks, mentorship programs, and internal mobility policies that allow employees to grow within the organization. Our succession planning process ensures leadership continuity and identifies high-potential employees for fast-track development.

In essence, the Human Resources function at Quicktouch has transformed into a strategic partner, aligned with business goals and equipped to support rapid growth and innovation. As we continue to scale in India and abroad, our focus remains on building a resilient, motivated, and future-ready workforce one that shares our values, embodies our culture, and contributes meaningfully to the Companys long-term success.

FINANCIAL PERFORMANCE WITH RESPECT TO OPERATIONAL PERFORMANCE

Snapshot of the Companys financial performance for the last three years is as follows:-

Year	Total Revenue	Revenue growth %	Profit after Tax (PAT)	PAT Change %	EPS	EPS Change
2023-24	12201.78	38.8	676.54	5.9	11.97	-30.04
2022-23	8786.29	245.21	639.08	188.98	17.20	-21.9
2021-22	2545.15	249.96	221.15	319.08	22.01	4052.83

8. DETAILS OF SIGNIFICANT CHANGES (I.E. CHANGE OF 25% OR MORE AS COMPARED TO THE IMMEDIATELY PREVIOUS FINANCIAL YEAR) IN KEY FINANCIAL RATIOS, ALONG WITH DETAILED EXPLANATIONS THEREFORE, INCLUDING:

Changes in the key financial ratios as compared to the immediately previous financial year, details of the same are as follows:

Particular	F.Y. 2023-24	F.Y. 2024-25	% Variance	Reason (if more than 25% change)
(i) Debtors				Ratio decrease due to increase in credit sale
	4.11	2.71	-34.15
Turnover
(ii) Creditor Turnover	8.32	16.94	103.63%	The increase in the trade payables turnover settlement of ratio indicates a more efficient supplier obligations, reflecting the companys strengthened liquidity position and commitment to maintaining strong vendor relationships through timely payments.
(iii) Debt Service Coverage Ratio	14.28	7.33	-48.68%	The debt service coverage ratio declined as the major loan facility was not fully utilized during the previous year. The current year reflects a normalized finance cost structure, aligning with the companys growth plans and strategic use of borrowed funds to support long-term objectives.
(iv) Current Ratio	3.42	4.41	29.14%	The improvement in the current ratio during the year, is mainly attributable to a reduction in current liabilities. This indicates a stronger liquidity position, driven by lower short-term obligations rather than an increase in current assets.

 

(v) Debt Equity Ratio	0.79	0.08	-90.27%	The improvement in the debt-to-equity ratio is primarily due to the increase in the equity base, along with some reduction in borrowings through repayments.
(vi) Return on Capital Employed (%)	8.74	4.93%	-3.81%	The decline in the return on capital employed is primarily due to an increase in the capital base, following the issuance of additional shares and share warrants during the financial year. This expansion in equity reflects the companys strengthened financial foundation to support long-term growth and strategic initiatives as the company has invested the funds in its subsidiaries.
(vii) Net Profit Ratio (%)	5.48	6.13%	0.64%	The increase in the net profit ratio is primarily attributable to effective cost management and a reduction in overall expenses, reflecting improved efficiency and operational profitability.

9. DETAILS OF ANY CHANGE IN RETURN ON NET WORTH (Rs. in Lakhs)

During the financial year 2024 25, Quicktouch Technologies Limited demonstrated a remarkable improvement in its Return on Net Worth (RoNW), a key indicator of the companys financial performance and shareholder value creation. The RoNW surged from 8,305 Lakhs in FY 2023 24 to 17,643 Lakhs in FY 2024 25, reflecting a substantial year-on-year increase.

This notable rise is a direct outcome of the Companys enhanced profitability, disciplined financial management, and strategic execution across business verticals, particularly in its newly ventured fintech and digital solutions segments. The efficient deployment of capital, superior return on investments, and sustained operational excellence contributed significantly to this performance.

Furthermore, the Companys continued focus on innovation, inorganic growth through acquisitions, diversification into high-margin segments, and its ability to leverage synergies across subsidiaries have led to optimized resource utilization and elevated shareholder value. This upward trend in RoNW reinforces investor confidence and underlines the long-term sustainability of Quicktouchs business model.

In essence, this growth in RoNW is not merely a financial metric it is a reflection of the resilience, agility, and forward-looking vision that Quicktouch embodies as it forges ahead on its path of digital and financial transformation.

CAUTIONARY STATEMENT

The Management Discussion and Analysis (MD&A) section of this Annual Report contains certain statements that are or may be deemed to be forward-looking statements. These statements are based on the current expectations, assumptions, projections, and beliefs of the management of Quicktouch Technologies Limited concerning anticipated developments and financial performance. They are intended to provide stakeholders with a deeper understanding of the Companys vision, direction, and potential.

Forward-Looking Statements

Forward-looking statements may include, but are not limited to, projections of revenue, earnings, capital expenditures, cash flows, future economic performance, strategic initiatives, product developments, and market expansion plans especially related to our growing fintech platform QuickPay, ongoing regulatory approvals, and new international ventures. These statements often use words such as: "aim," "anticipate," "aspire," "believe," "could," "estimate," "expect," "intend," "may," "plan," "project," "seek," "should," "will," and other expressions of similar nature.

While these statements reflect managements optimistic outlook and are grounded in reasonable assumptions at the time of reporting, they are by nature subject to inherent risks, uncertainties, and changing conditions both internal and external.

Limitations and Risk Considerations

A variety of factors could cause actual results, performance, or achievements to differ materially from those contemplated in such forward-looking statements. These factors may include but are not limited to:

Changes in domestic and global economic conditions

Regulatory developments or delays (including those from RBI, SEBI, MCA, etc.)

Currency fluctuations or cross-border compliance challenges

Competitive market dynamics and technological disruptions

Operational risks, cybersecurity threats, and supply chain constraints

Shifts in consumer behavior or business client requirements

Given the dynamic nature of the environment in which the Company operates, these statements do not guarantee future performance.

Responsibility and Disclosure

Readers are therefore cautioned not to place undue reliance on these forward-looking statements. This MD&A section should be read in conjunction with the Companys audited financial statements, related notes, and all other disclosures contained in this Annual Report.

Quicktouch Technologies Limited undertakes no obligation to revise or publicly update any forward-looking statement to reflect future events, changed circumstances, or the occurrence of unanticipated developments, unless required by applicable law or regulation.

Internal controls are not static they are living systems that evolve in response to business growth, external regulations, and technological advancement. Our control environment undergoes periodic validation, and wherever necessary, enhancements are made through:

Updated policies and manuals

Training and sensitization of teams

Automation and digitization of manual processes

Centralized risk dashboards and early-warning systems

The Internal Financial Control (IFC) framework is routinely evaluated and forms the bedrock of our overall risk management strategy. Furthermore, the provisions under the Companies Act, 2013 mandate that both the Board and the statutory auditors opine on the adequacy and operating effectiveness of these systems a responsibility we embrace with commitment and diligence.

Quicktouchs internal control systems are not just adequate they are dynamic, purpose-driven, and deeply interwoven with our mission of building a trusted, scalable, and future-ready digital enterprise. As we expand into new markets and digital verticals, this foundation will serve as our compass guiding us with clarity, protecting us with foresight, and empowering us with the confidence to lead.