R S Software India Ltd Management Discussions

People

People remain the foundation of RS Softwares transformation. The Company believes that an engaged, empowered and purpose-driven workforce is fundamental to building innovative products, delivering superior customer experiences and sustaining long-term business growth.

Supported by global market research, insights from the RS Payments Innovation Lab™ and the leadership of our Global Product Engineering teams, our employees continue to develop AI-enabled payment platforms that are designed and localized to address the evolving needs of customers across the United States, Canada, the Nordic region and India.

During the year, the Company significantly enhanced its employee experience by relocating to a new India Development Centre with nearly four times the capacity of the previous facility. Designed to global workplace standards, the new campus provides a collaborative environment with modern engineering workspaces, innovation zones, recreational facilities and dedicated spaces that support round-the-clock product development operations.

Employee onboarding was reimagined to create a structured and engaging experience from the very beginning of an employees journey. Every new team member now receives a personalised pre-joining welcome communication, a structured 30-45-60-75-90 day integration plan, and is paired with an experienced mentor to facilitate faster assimilation, productivity and long-term success within the organisation.

Recognising that continuous dialogue strengthens organisational culture, the Company institutionalised three structured employee listening forums covering Diversity, New Hires and High-Potential Talent. These forums provide employees with an open platform to share perspectives, discuss opportunities and recommend improvements. Feedback received is systematically evaluated, actioned where appropriate, and subsequently communicated back to participants, ensuring transparency and accountability.

To further strengthen leadership accessibility, the Company also introduced the "Office of the COO" communication channel, enabling employees to share suggestions or concerns, including anonymously where required. Every submission is jointly reviewed by the COO and Human Resources to ensure timely resolution and meaningful engagement.

Collectively, these initiatives contributed to higher employee satisfaction and reinforced the Companys commitment to building a high-performance, people-centric organisation.

As part of its transition towards becoming a global product company, RS Software placed product management, innovation and market intelligence at the centre of its operating model.

Working closely with Global Product Engineering leadership, the Company institutionalised a comprehensive Product Encyclopedia, creating a structured, end-to-end repository encompassing product vision, market opportunities, regional localisation requirements, competitive positioning, customer insights and technology roadmaps. This framework enables continuous refinement of product strategy based on customer feedback, regulatory developments, competitive intelligence and emerging market trends, ensuring that the Companys offerings remain differentiated and aligned with evolving customer requirements.

The Company also strengthened collaboration with the RS Payments Innovation Lab™ to embed Artificial Intelligence across its entire product portfolio. AI capabilities are now being integrated into RS DigitalEdge™, RS IntelliEdge™, Payabbhi? and RS Bill@Edge™, enhancing automation, decision intelligence, fraud prevention, operational efficiency and customer experience across multiple payment ecosystems.

There is significant learning from our FY 26 sales performance, particularly in the context of long sales cycle aggravated by the slow decision making due to the geo political environment, and projects shifting to the next fiscal year. All of this resulted in dismal revenue acquisition performance. But foundational customer focus value remains intact which is the corner stone of the company being in business for 35+ years.

Customer success remains the ultimate measure of the Companys transformation initiatives.

Throughout FY26, RS Software strengthened customer engagement across all operating regions with a clear focus on delivering measurable business value, deepening strategic relationships and expanding opportunities within its existing customer base. These efforts resulted in repeat business across all major customer engagements, reinforcing confidence in the Companys products, delivery capabilities and long-term partnership approach.

To support future growth, the Company expanded its sales organisation across the United States, Canada and India by recruiting experienced local market professionals. This approach not only strengthens customer proximity but also reflects the Companys commitment to building a truly global organisation with diverse regional expertise.

In parallel, the Companys external positioning underwent a significant shift. Customer engagement, branding and market communication are now centred around RS Softwares proprietary products and platforms, reinforcing its transition from a services-oriented organisation to a product-led technology company.

To further strengthen the Companys global brand positioning, the company appointed a Chief Marketing Officer with extensive international experience spanning global media organisations and leading technology and consulting companies. This leadership action helps the Companys goal of establishing itself as a global payments technology brand.

Strategic partnerships represent an important pillar of RS Softwares global expansion strategy.

During FY26, the Company strengthened its partner ecosystem by establishing relationships with well-established regional organisations across the United States and Canada. These partnerships are designed to accelerate market access, enhance customer reach and deliver integrated payment solutions tailored to local market requirements. The partnership model has been structured to accommodate multiple engagement approaches, including sales partnerships, joint sales and delivery models, and technology alliances that combine complementary capabilities to deliver comprehensive end-to-end payment solutions.

Each partnership is supported by a focused go-to-market strategy with clearly defined target segments, value propositions and market messaging aligned to the specific needs of the addressable market.

By leveraging the strengths of trusted regional partners while combining them with RS Softwares technology expertise, the Company is building a scalable ecosystem that is expected to accelerate customer acquisition, strengthen regional presence and support sustainable growth across North America.

FY26 marked an important milestone in RS Softwares brand transformation. As the payments industry rapidly evolves towards AI-native payment infrastructure, intelligent fraud prevention and real-time payment ecosystems, the Company strengthened its efforts to establish RS Software as a trusted global payments technology brand across North America, Europe and India.

Marketing during the year evolved beyond its traditional communications role to become a strategic business enabler. The focus shifted from promoting products to building market confidence, strengthening industry credibility and creating meaningful engagement with customers, partners, regulators, analysts and prospective talent.

This transformation could not have been achieved by Marketing alone. Building a global brand requires a unified market narrative that consistently reflects the Companys technology leadership, engineering excellence and vision. Throughout FY26, Marketing worked in close partnership with Product Management, Sales, Pre-sales, Engineering and the Leadership Team to ensure that every customer interaction, industry event, product launch, executive presentation and thought leadership initiative reinforced the same strategic message—that RS Software is helping shape the future of trusted payment infrastructure.

The impact of this collaborative approach extended well beyond increased visibility. Marketing enabled stronger customer engagement, supported business development, enhanced employer branding, amplified executive thought leadership and strengthened the Companys reputation within the global payments ecosystem. More importantly, it helped position RS Software not simply as a technology provider, but as a trusted partner capable of solving some of the payments industrys most complex challenges.

The growing recognition of RS Softwares brand during FY26 reflected the increasing relevance of its technology, expertise and contribution to the global payments industry.

The Companys receipt of the NASSCOM SME Inspire Award for Technology Excellence in Financial Services was a significant milestone.

Another defining milestone was the inauguration of RS@Elevate, the Companys new innovation-centric workspace. More than a modern office, RS@Elevate represents a strategic investment in innovation, collaboration and future growth. By bringing together the Payments Centre of Excellence, RS Payments Innovation LabTM, RS School of PaymentsTM and global product engineering teams, the facility creates an environment where innovation can be transformed into market-ready solutions while offering customers and partners first-hand insight into the Companys engineering capabilities.

Together, these milestones demonstrated the Companys commitment to innovation, strengthened stakeholder confidence and reinforced the trust that underpins the RS Software brand.

Building a global brand requires visibility where industry decisions are made.

During FY26, RS Software significantly expanded its engagement with the global payments community through participation in leading industry forums including Payments Canada Summit, EBA Day, Global Fintech Fest, Singapore FinTech Festival, ETA Transact, Open Banking Expo Canada and other regional and international events.

These engagements formed part of a deliberate strategy to deepen relationships with financial institutions, payment networks, regulators, central banks, technology partners and fintech innovators across the Companys priority markets. Beyond showcasing products, these forums enabled meaningful dialogue around payment modernisation, AI-enabled fraud prevention, digital public infrastructure and cross-border payments while providing valuable market intelligence that continues to shape the Companys product and go-to-market strategies.

Customer engagement also became more immersive during the year. The inauguration of RS@Elevate enabled customers and partners to experience the Companys innovation ecosystem, engineering excellence and delivery capabilities first-hand. Notably, the Company hosted an international customer visit at its premises after nearly a decade, reflecting renewed customer engagement and growing confidence in the Companys future direction.

These initiatives collectively strengthened RS Softwares visibility, deepened strategic relationships and enhanced its positioning across the global payments ecosystem.

As artificial intelligence reshapes the future of financial services, RS Software continued to strengthen its position as a thought leader helping define the future of payments.

Throughout FY26, Company leaders contributed to industry conversations through keynote addresses, panel discussions, executive roundtables, podcasts, media interactions and research publications covering AI-native payments, fraud and risk management, payment modernisation, digital public infrastructure, cybersecurity, quantum computing and responsible innovation.

At platforms such as ICC VisionTech, Analytics Global Conference, NASSCOM AI Roundtables, European Women Payments Network events, and several international forums, RS Software leaders shared insights drawn from more than three decades of experience building and scaling mission-critical payment infrastructures. These discussions positioned the Company as a credible source of expertise for industry stakeholders seeking to understand the opportunities and challenges shaping the next generation of payment ecosystems.

The Companys digital thought leadership also expanded through podcasts, articles, videos and research that reached a wider global audience while reinforcing its expertise in payment innovation and trusted digital commerce.

A notable achievement during the year was the publication of research by a member of the Companys product leadership team in an internationally recognised scientific publication. The research demonstrated how Generative AI can improve fraud analyst productivity and operational efficiency, highlighting RS Softwares ability to convert emerging technologies into practical business outcomes.

Collectively, these initiatives strengthened the Companys reputation as a trusted voice in the global payments industry while enhancing engagement with customers, analysts, regulators, partners and prospective employees.