Tanla Platforms' Karix to launch whatsApp LTS service for redBus

14 Sep 2022 , 01:30 PM

Tanla Platforms’ wholly-owned subsidiary Karix Mobile has announced the launch of a WhatsApp Live Train Status (LTS) service for redBus as part of its redRail programme.

This service would allow visitors across India to reach all intercity passenger trains in the country over WhatsApp for up-to-the-minute information on their position, running status, ticket confirmation, and arrival.

Travelers may also use the redRail service to track their live position while on the road and share it with family and friends. WhatsApp is one of the world’s most popular messaging networks, with millions of Indian users.

As a result, it was an easy option as the platform of choice for the LTS implementation. Because the service is WhatsApp-based, no extra software other than WhatsApp is required to be installed.

The WhatsApp Business Platform powered by Karix enables the redRail LTS service to begin customer interactions and passes messages initiated by customers back to the redRail platform for processing incoming client requests.

Furthermore, the strong WhatsApp platform supports the redRail mission by providing increased delivery rates, improved analytics, and a 3D view of whole conversations taking place with consumer ROI metrics.

To utilise the redRail service, passengers just need to send a WhatsApp message to the number. As a result, a chatbot flow is begun, instructing the user to provide their booking PNR or the train number that needs to be monitored.

At around 1.35 PM, Tanla Platforms was trading at Rs814.90 per piece, down by 1.78% from its previous closing of Rs829.65 on the BSE. The scrip touched intraday high and low of Rs823 and Rs795.55 respectively.

For feedback and suggestions, write to us at [e-mail]