1 Jul 2022 , 01:35 PM
Customers will also be able to pay for their order through Coca-Cola’s Payment Gateway without leaving the WhatsApp chatbot, ensuring a seamless end-to-end experience.
Customers are no longer required to use the Coca-Cola UAE mobile app or visit their website to place an order. Coca-Cola UAE can now provide its users with a conversational experience by automating the ordering process via a popular messaging platform, thanks to Route Mobile’s WhatsApp chatbot solution, which went live on June 22, 2022.
It can be activated by saving +971561777560, the WhatsApp number of Coca-Cola UAE, and sending a “Hi” message.
In addition to automating order management and improving customer experience, Route Mobile’s WhatsApp chatbot solution will reduce costs for Coca-Cola UAE and present a future use case in which the company will be able to provide customer support via the same messaging channel.
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