TCS partners with The Walton Centre NHS Foundation Trust to build Digital Solutions for Patient Care

28 Jul 2022 , 03:24 PM

Tata Consultancy Services has announced its partnership with The Walton Centre NHS Foundation Trust (The Walton Centre), to develop digital solutions that will increase the productivity of specialists, reduce waiting times for patients, and enhance the experience.

At first, the two organizations will focus on transforming the experience for outpatient referrals to neurologists. 

As per The Walton Centre, patients with headaches make up the largest number of such referrals, with a three-month average waiting period to be seen by a consultant.

 TCS will initiate innovative artificial intelligence-based chatbot, which could transform the way to diagnose headache patients and treated at the centre in Liverpool.

The chatbot system will interact with patients and collect details of their condition and the symptoms through a structured set of questions. After compiling a detailed medical history, clinicians can review before the first appointment with that patient and recommend a further course of action.

Anita Krishnan, Divisional Clinical Director for Neurology, The Walton Centre, and a Consultant Neurologist specializing in headaches, said: “Technology is a huge part of medicine and it’s exciting to work with TCS to create a new AI-based solution to help our patients.”

At around 3:15 PM, Tata Consultancy Services was trading at Rs3,260 per share up by Rs71.65 or 2.25% on the BSE.