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TaxSpanner launches SMS Tax alert

After the successful launch of the eFile by mobile, the mobile version of its website, the government authorized intermediary will now provide complete tax-related assistance on SMS.

July 07, 2011 4:23 IST | India Infoline News Service
TaxSpanner, India’s largest and most trusted website that offers easy preparation and filing of individual Income Tax Returns (ITR) today announced the launch of another breakthrough mobile service for making tax easy for everyone. After the successful launch of the eFile by mobile, the mobile version of its website, the government authorized intermediary will now provide complete tax-related assistance on SMS.
 
Ankur Sharma, CEO, TaxSpanner.com said, “Our experts at TaxSpanner will respond to every SMS – be it as specific as tracking the status of the income tax refund of a user to as general as which deductions should a salaried individual claim. The objective behind this initiative is to reach every taxpayer – from a smartphone user to a basic handset owner, across India, where the mobile phone subscriber base stands at 827 million people and is growing.”
 


TaxSpanner on SMS Alert: How it Works
 
Engineers at India’s largest tax return filing company have been working for more than a year to replicate TaxSpanner’s robust web-based support platform on to the SMS medium. Users can now sms their tax queries to 906 000 0009, the mobile number that will act as the sibling of the single email ID for support (support@taxspanner.com). 

TaxSpanner servers will take each of these received messages and allocate them to the members of the customer support team. The replies to these SMSes from the support team will then be retrieved by servers, which will distinctly identify these messages as replies to messages. A customer will receive the message on the number through which s/he had sent the SMS.
 

With this step, TaxSpanner has taken a leap from being a purely online income tax solutions provider to a service that transcends the limitation of medium for reaching its customers. It has now eliminated the need for an internet connection to get most of the tax issues resolved. Keeping its motto of continuous product enhancement in mind, it has now taken up the challenge of making possible the filing of tax returns on SMS. This is, till now, a problem that remains unsolved because of the requirement of email ID by the Income Tax department for the purpose of e-filing and all subsequent communication.



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