California Software Company Ltd Management Discussions.

Dear Shareholders,

We are presenting our Report on the Business and Operations of your company and its working results for the Financial Year 2020-21.

The COVID-19 pandemic has created significant volatility, uncertainty and economic disruption. The pandemic has resulted in authorities around the world implementing numerous unprecedented measures such as travel restrictions, quarantines, shelter in place orders, social distancing measures and temporary business closures. The pandemic and the actions taken by governments, businesses and individuals in response to the pandemic have resulted in, and Weekly are expected to continue to result in, a substantial curtailment of business activities, weakened economic conditions, significant economic uncertainty and Employee volatility. The pandemic is significantly adversely impacting and could in the Performance future materially adversely impact of business, operations and financial results.

During 2019-20, we made significant progress in our effort to strengthen the companys position for accelerated revenue growth. We intensified our focus in developing Digital and Analytics services, Big data analytics, Machine Learning, Cloud Computing, digital engineering and connected products, artificial intelligence (AI) and analytics, intelligent process automation, industry and platform solutions, and interactive customer experiences.

We entered 2021-22 with growing confidence in our prospects. Today, Calsoft business is focused on providing end-to-end capabilities at scale across the full spectrum of professional services spanning strategy, consulting, digital, technology and operations. By combining calsofts capabilities across these businesses, Calsoft uniquely positioned to drive large-scale transformation for clients. We are resolved to reestablish calsoft as an industry leader.


The industry of the future will be an industry in the era of the digital revolution, capable of producing more smartly, more efficiently, more quickly, more safely, and more cleanly.

Calsofts value chain works across the companys industry-aligned business segments, are:

Digital Business, which helps clients apply digital technology to transform their products and customer experiences, driving new levels of revenue growth and customer satisfaction.

Digital Operations, which helps clients infuse their business processes with agility, intelligence, and automation.

Digital Systems and Technology, which enables clients to build the adaptive, cloud- enabled, secure, and efficient technology backbone needed to run a modern digital enterprise.

Artificial intelligence (AI) become core to business transformation, especially smart machine learning algorithms and advanced robotics. AI adoption will strengthen further, with smart, autonomous machines leveraging the new technology to perform tasks traditionally accomplished by humans.

Drones and autonomous cars will continue transforming supply chains and logistics. The growth of augmented analytics, expected to represent the third major wave for data and analytics, will be a crucial determinant in this direction, with over 40% of data science tasks projected to be automated by 2022.

Brands who had previously relied on physical outlets have seen the need to expand online, while a rethink on working practices and organisational structure is driven by the need for staff to work remotely.

Digital transformation stats: market size

The market for digital transformation services was worth $1.18 trillion in 2019, and is predicted to reach $2.3 trillion by 2023.

Rapid growth in digital interactions

McKinsey stats show that digital interactions with customers (sales, customer services etc) have increased rapidly this year, out of necessity. The majority of all customer interactions globally were conducted via digital channels in July 2020, compared to 36% just months before.

For more than a decade, numerous innovative digital practices have revolutionized e-commerce. However as the penetration of technology reaches a new inflection point, the rate of innovation is set to accelerate even further. E-tailers aim at providing a seamless and enjoyable shopping experience to consumers; and logistics plays a critical role in fulfilling a ‘WOW customer journey. To meet the ever-increasing needs of an online shopper, advanced technological practices are being implemented at every point of the supply chain.

Based on the present trends, Calsoft predicts to emerge post covid-19 and how brands and retailers can position themselves to be ready for the future of eCommerce post Covid-19.

Tomorrows organizations have already started moving closer to peoples lives, focusing on a human-centered, end-to- end Digital Transformation. Ecommerce is a key block within this: Different methods of retail, enabled by digital technology and lockdown has increased awareness and changed attitudes to business transformation. Lockdown has brought the need for digital transformation into sharp focus.

B2B, B2C, D2C and C2C ecommerce model of business can be categorized into four major divisions according to the customer segment and the type of their interaction with the suppliers.

• Global Commerce (borderless e-Commerce)

• Mobile commerce

• Cross border commerce

• Direct-to-Consumer Model

Global e-Commerce

Global ecommerce is the selling products or services across geopolitical borders from a companys country of origin, normally defined as its founding or incorporating location.

Products or services are sold into non-native markets via online sales and marketing.

The advantages of international ecommerce are:

• Easier expansion into foreign markets

• Easier-to-find product-market fit

• Shorter B2B sales cycles

• Quicker building of international presence

• Lower barriers to entry

The global ecommerce market is expected to total $4.89 trillion in 2021. That figure is estimated to grow over the next few years, showing that borderless ecommerce is becoming a profitable option for online retailers.

Two years ago, only 13.6% of sales were made from online purchases. Today, that number is expected to reach 19.5% in 2021, a 45.8% increase in ecommerce market share over two years. Growth is expected to continue, reaching 21.8% by 2024, which translates to an 8.2 percentage point increase in just five years.

Global retail sales growth will continue to rise and take up more retail market share. According to eMarketer, online retail sales will reach $6.39 trillion, with ecommerce taking up 21.8% of total retail sales.

China continues to lead the global ecommerce market, with total online sales just under the $2.8 trillion mark. It also has the worlds most digital buyers, with 792.5 million, representing 33.3% of the global total. China is set to become the first country in history to transact more than half of its retail sales online, with 52.1% of retail happening through ecommerce.

The United States ecommerce market is forecast to reach over $843 billion in 2021, less than a third of Chinas. After China and the US, the third-largest ecommerce market is the United Kingdom. The UKs total ecommerce sales are expected to bring in $169 billion, which is a slight dip from $180 billion in 2020.

Two other countries round out the top five ecommerce markets: Japan is forecast at $144.08 billion in 2021, and South Korea is expected to bring in $120.56 billion.

Three of the top five markets are part of the Asia-Pacific region, accounting for 62.6% of all online sales. This makes it a major market for retailers to focus their efforts on.

M-commerce, or mobile commerce, involves shopping online through a mobile device like a smartphone or tablet. M-commerce will continue to break out over the next few years. Technological advances make it easier for people to shop on their phones.

In fact, 75% consumers say they buy from their smartphones because it saves time.

Insider Intelligence forecasts that m-ecommerce volume will rise at a 25.5% compound annual growth rate (CAGR) until 2024, hitting $488 billion in sales, or 44% of all e-commerce transactions.

Ecommerce moves beyond the Western world

By 2023, retail ecommerce sales in Asia-Pacific are projected to be greater than the rest of the world combined. This is due to: (1) rapid urbanization and technological advancements; (2) more than 85% of new middle-class growth residing in APAC; and (3) a host of government and private-led initiatives in China. On the B2B front, manufacturing in APAC and China has undergone a renaissance. As a result, the B2B disparity is even clearer.

Online shopping happening outside borders

Online shoppers are increasingly looking outside their countrys borders for purchases. In fact, during one evaluation, the majority of overseas purchases from India was the United States.

None of that demands multiple storefronts for each location or setting up international warehousing and fulfillment. One of the simplest ways to begin testing new markets is to prioritize online advertising or social media abroad. This requires an international approach to Google Ads, Product Listing Ads, Facebook, and Instagram through geographic targeting.

Promoting social content and advertising online in other countries, even if all you do is track engagement rather than sales, tests viability. But perhaps the best strategy is to experiment with marketplaces in target regions, where 62% of global online sales now take place.

Localized language matters most

Going native with your sites language beyond Google Translate can make or break global sales. It creates a good customer experience from first impression to checkout.

Based on a survey of 8,709 global consumers in 29 countries, CSA Research found that 65% of consumers prefer content in their language, even if its poor quality. Moreover, 40% will not buy from websites in other languages.

Payment preferences vary around the world

The coronavirus pandemic sped up consumers adoption of real-time payment options by 41%. Global mobile payments make up 46% of that figure, equalling a total of $102.7 billion last year. Real-time payment refers to digital wallet options where they can make payments quickly, such as Apple Pay, Google Pay, Shop Pay, and PayPal.

However, every region has its own preferred methods.

Ethics and expansion "paths" are universal

The best source for getting global ethics right is the Federal Trade Commissions Electronic

Commerce: Selling Internationally A Guide for Businesses, which 28 countries have signed.

The guide provides a host of questions every business should face head-on:

That list of countries is helpful, but the characteristics of each "path" should be weighed carefully.

Top-tier markets:

• Large and developed ecommerce presence

• Smaller markets with strong physical infrastructures

• Ripe product markets within smaller overall markets

Second wave:

• Early-stage ecommerce development

• Complex domestic regulations

• Digitally advanced countries but small market sizes

Wait and see:

• Uncertain political climates

• Emerging ecommerce markets with long-term potential

• Challenging infrastructures

B2Bs ecommerce will dominate B2C

Statistas B2B ecommerce report summarizes the situation with a punch: "Even though B2C eCommerce has witnessed widespread adoption, it is the recent evolution and growth of B2B eCommerce that is attracting the attention of buyers, sellers and investors all over the world." Comparing each markets total annual value represents a nearly four-fold difference (278.6%).

B2B marketplaces (e.g., Amazon Business, eWorldTrade, Joor, Alibaba, etc.) operate much like their B2C counterparts. They provide ready-made connections between buyers and sellers.

The B2C preference for self-service has infiltrated B2B and alleviated the offline barrier of hiring a large sales force. Gartner found that B2B "customers now wait until they are 57% through the purchase process before contacting a rep." This gives ecommerce a distinct advantage as self-guided online sales are already the norm.

Lastly, many wholesale ecommerce customers prefer simple ordering experiences. This is particularly true for independent e-retailers, small-to-medium franchises, and B2C outlets. Such buyers still often rely on paper orders and invoices.

D2C-First: Why More Brands are Using the Direct-to-Consumer Model

Its the process of selling directly to the end consumer, cutting marketplaces, retailers, and wholesalers out of the customer sales journey.

Data compiled in The Direct-to-Consumer Guide shows ecommerce is expected to account for 6.6% of all consumer packaged good (CPG) sales. The DTC movement accounts for 40% of the sales growth in the sector.

Two out of every five Americans have made a purchase directly from a brand or manufacturer, bypassing marketplaces like Amazon and Walmart. The result? By 2022, the number of DTC ecommerce customers will hit an all-time high of 103 million.

More than half of consumer brand manufacturers are shifting their traditional retail strategies to offer products directly to a consumer. Theyre cutting out the wholesales and retail store middlemen, instead selling directly to the end customer. Heres how you can do the same.

DTC retailers leave less risk exposed in their supply chain. Thats more important than ever, with COVID-19 wreaking havoc on global supply chains. Take the Molson Coors Beverage Company, for example. The pandemic disrupted the companys traditional distribution channels. It went DTC via its online store and grew sales by 188% month over month.

Retail stores are in complete control over where they place your products in their store, too. What might sound like a small difference can have huge impacts on revenue. In one study, the same product saw a 25% dip in sales when continually placed on shelf two. The same item on shelves at eye-level height three and five sold better.

Profit margins

Direct-to-consumer companies dont have to make cuts to their profit margins. Theres no retailer, wholesaler, or marketplace claiming their fair share of a products retail price.

Worldwide lockdowns meant traditional brick-and-mortar stores had to shut down for months. Because of this, 84% of consumers shopped online since the start of the pandemic.

For almost 150 million of them, it was the first time theyd ever shopped virtually.

The result? 10 years of ecommerce growth happened in just 90 days at the height of the pandemic.

During the pandemic, direct-to-consumer brands with thriving ecommerce experiences were able to very quickly and easily pivot their marketing and messaging, their energy. They didnt have to fundamentally rethink their business model. They could focus on very different things because they were at a significant advantage.

Funding and investors

Before the coronavirus pandemic, more than 9,300 retail locations closed in 2019. The so-called retail apocalypse triggered more CPG companies into investing in their DTC efforts.

That investment doesnt just come from the brands themselves. Venture capital firms are ploughing cash into DTC brands more quickly than ever. Between 2015 and 2019, almost 60% of all money invested ($3.3 billion) was put into direct-to-consumer brands.

Amongst the most notable was Glossier, which received a $100M Series D investment in 2019, bringing its total funding amount north of $186 million.

The sudden growth of DTC companies has worried big-box retailers, causing them to claim major stakes in digitally native brands. Target bought a stake in DTC mattress retailer Casper for $80 million.

Walmart acquired Bonobos for $310 million in 2017. Unilever also acquired legendary DTC brand Dollar Shave Club for $1 billion the year before.

Investors see the value in cutting the middleman out of traditional retail channels. They dont have to compete on price when dealing with wholesalers and big-box stores. The higher profit margins up for grabs when selling directly to consumers is appealing.

Prioritize customer experiences

Digitally native brands that sell directly to consumers understand customer experiences.

After all, theyre competing with brands using marketplaces like Amazon or eBay, which have the luxury of free (sometimes same day) delivery.

The truth is: only 38% of the largest companies are capable of competing on customer experience. Marketplaces and big-box retailers arent set-up to cope with delivering fantastic experiences for customers. Thats where DTC brands swoop in.

Virtual shopping experiences

Personable shopping experiences havent shut down since COVID forced retailers online.

Direct-to-consumer brands like Rebecca Minkoff are using 3D modelling and augmented reality (AR) to deliver real-life shopping experiences online.

Since implementing this new technology, the DTC brand found that visitors who interacted with a 3D model were 44% more likely to add an item to their online shopping cart. Plus, when visitors viewed a product in AR, they were 65% more likely to make a purchase proving the need for personalized shopping experiences.

Multi-channel retail

Long gone are the days of customers going to a big-box retailer armed with a shopping list of things to buy. These days, consumers are ready to make purchases outside of traditional shopping destinations.

Multi-channel retailing targets those people where they are. It reaches 48% of internet users whove made a purchase through social media. Platforms like Instagram Shops and TikTok, and niche streaming sites like Twitch are essential to DTC success.

Build brand loyalty

Research shows that 65% of a companys business comes from existing customers. Almost 60% of the typical DTC companys revenue comes from customers whove bought previously.

For DTC companies, brand loyalty is everything. Instead of acquiring new customers, doubling down on retention means profitable, long-term customer relationships. Youll get loyal customers returning to you repeatedly instead of back to marketplaces like Amazon once theyve made their first sale.

Create a community

Online communities are niche groups of people with a shared interest. Its not just subreddits powering the bulk of online communities, though. DTC brands are building their own communities to increase brand loyalty.

Loyalty programs

Direct-to-consumer brands manage to rack-up an incredible retention rate of 25.9%. Part of that boils down to loyalty programs or rewards program. All members get free shipping and earn points to redeem on future purchases. Members sign up to different tiers: gold members earn double the amount of points as those in the silver tier. Its a system that incentivises customers to spend more and more often.

Support good causes

Consumers increasingly want companies to act as good people; those who ethically source their goods, treat workers well, and have green manufacturing practices.

One success story in the DTC space is Bombas. Granted, its comfortable socks were the foundation of its business.

Bombas grew from $300,000 in revenue in 2013 to $17.2 million in its first full year after replatforming. To date, its donated 46 million pairs of socks to people in need. This is a strong pull: 67% of the brands customers buy from the DTC brand because of its charitable mission.


One in five US consumers purchased a subscription box to have products on-hand during the first few months of the pandemic. The trend maps over to direct-to-consumer businesses its estimated that three-quarters of DTC brands will offer subscription services by 2023.

The popularity of subscriptions boils down to convenience. Consumers use subscriptions to "set it and forget it." Theyre automatically billed and shipped the items they buy frequently without making mental reminders to shop.

Capitalize on this growth by offering subscription models alongside the standalone products youre selling directly to customers. Options include:


Allows customers to set-up repeat orders for frequently bought items, similar to Amazons Subscribe and Save. DTC brands like Dollar Shave Club, Pact Coffee, and The Honest Company use this model.

1. Access. Charge a monthly or annual fee in return for accessing specific products or services. StitchFix and Rent the Runway use this subscription model.

2. Curation. Curate your top-selling products into one bundle and charge customers a monthly fee to get them delivered. HelloFresh and Barkbox are two DTC companies succeeding with this subscription model.

Ecommerce Data Analysis for Optimizing Your Online Funnel

Given the multi-channel nature of ecommerce, a new customer may have searched for your brand on Google right before making a purchase. That sort of one-two funnel is easy enough to track.

In this post, well walk step by step through each stage of your funnel from awareness to loyalty examining how ecommerce data analysis can improve your marketing and drive more sales.

Awareness Analysis for a Better Brand

While brand awareness often sounds elusive, intangible, or for major corporations only … its not.

In fact, brand awareness can yield tangible results for businesses of all sizes. Just take a moment to think about a local mom-and-pop shop or restaurant in your town. Wheres the first place you turn locally for something like a slice of pizza?

Omnichannel e -Commerce

Retailers with traditional brick-and-mortar stores need to leverage the power provided by the online world by integrating physical and digital spheres into an omnichannel retail format, including inventory, product information, price matching, flexible delivery options (click-and-collect, ship from stores etc.) and omnichannel customer interactions, which provides shoppers with a seamless and consistent omnichannel experience.

Effective omnichannel retail requires creating seamless shopping experiences for your customers, whether in a brick-and-mortar store, shopping on a PC, Loyalty programs, personalized emails, discounts, buying through a smartphone app, or through other channels. Create selling channels as multiple roads that lead to the same destination.

Difference between Omnichannel and Multichannel

In multi-channel approach, the brand or the companys product takes center stage and, the various means of sales and marketing (online store, physical storefront, e-commerce sites, and social network sites) provide shopping options to the customers.

In omnichannel approach, the customer takes center stage while all the above-stated multi-channels overlap to give the customer a best possible shopping experience upholding the brand value.

A multi-channel business focuses on making the product or service available to the customers in as many ways as possible and letting him choose to shop through any of them.

An omnichannel business focuses on creating an uninterrupted experience for the customer through multi-channels; irrespective of the medium he chooses to shop.

Artificial Intelligence & Machine Learning

Artificial intelligence (AI) and machine learning consistently top omnichannel retailing trends lists, and for good reason: There are numerous applications for AI and machine learning in omnichannel retailing, from building propensity models to optimizing order fulfillment to refining customer segmentation.

Some brands have even found creative ways to leverage AI and machine learning to enhance the customer experience. For example, Dominos Australia developed the DOM Pizza Checker, a state-of-the-art system that uses advanced machine learning, AI, and sensor technology to analyze and verify topping distribution to ensure pizza quality and consistency. Although it might sound like more of a novelty than anything else, the DOM Pizza Checker was an overnight success: By July 2019 just one month after its debut it had boosted product quality scores by 15%.

Another clever example of an AI-driven omnichannel retail strategy is popular skincare company Olays Skin Advisor. Shoppers simply snap a selfie and answer a few basic questions about their skincare preferences and concerns, then Olays AI technology evaluates their "skin age" based on a number of factors, including fine lines and dark spots, and uses it to generate a custom skincare regimen. Once the consumer has their regimen, they can shop products through the Olay website and have them delivered straight to their door. According to Olay, the company scanned over 50,000 faces when developing Skin Advisor tool, meaning everything is supported by data, and has had over 1 million users since unveiling the technology.

Augmented Reality

Customers might be hesitant to order certain products online. A couch, for example, might be available at a great deal but not knowing how it will look in a certain environment might deter someone from adding it to their cart.

A modern-day spin on "try before you buy," augmented reality (AR) is an easy and interactive way for customers to visualize products in a real-world, at-scale setting. Shoppers simply select a product to be superimposed into their environment and can then decide if theyd like it in a different size, shape, color, or other option. For example, popular Swedish furniture retailer IKEA enables consumers to virtually "place" true-to-scale 3D models of sofas, coffee tables, bookcases, and more in their home using the IKEA Place app. Recent updates to the app have even made it possible for shoppers to visually search for products by simply pointing their camera at an object and automatically pulling similar items. AR brings inventory directly to the customer and can help boost customer confidence, reduce shopping cart abandonment, and limit returns.

Social Integration

Theres no doubt about it: Consumers are visually oriented. To that end, social media has become an effective way to engage with consumers because it enables brands to permeate their feeds with aesthetic images that appeal to their visual senses.

Instagram has long been a popular advertising platform for retailers but the social networking service really shook things up when it introduced the Instagram Shopping functionality. An "immersive storefront," Instagram Shopping enables consumers to shop all of their favorite brands while scrolling without ever having to exit the app. Instagram Shopping even offers a streamlined mobile checkout system, incentivizing customers to make more impulsive purchases. Instagram recently extended this functionality to an even broader audience of creators, turning the platform into its own veritable all-in-one marketing and sales hub.

As a trend, social integration is an excellent example of the evolution of omnichannel retailing in order to capture and keep the attention of younger generations, many of whom are digital natives, retailers need to reach them through their favorite platforms.

The Four-Pillar Approach to Omnichannel Commerce

1. Sales channels

Channels can include (but are not limited to):

• Online storefronts/DTC

• Ecommerce marketplaces

• Social media platforms

• Mobile channels

• Brick-and-mortar stores or anywhere you use a POS

• B2B/Wholesale sales

2. Marketing and advertising

Here are some of the most recommended digital marketing and advertising channels for retailers going forward:

• Google Shopping Ads

• Marketplace advertising

• Retargeting ads

• Social media

• Email and SMS

3. Operations.

Operations encompasses everything in your back-office, from product, order, and inventory management to logistics and fulfilment

4. Shipping and fulfillment.

Shipping software offers specially negotiated rates with various carriers, visibility into shipping statuses, reporting, and the ability to send orders to fulfillment providers. 3PLs also include other logistics processes like inventory management, warehousing and fulfillment.

"Most people see logistics and fulfillment as the technical side of ecommerce, but its actually another extension of the customer experience," said Matt Crawford, General Manager of

Shipping at BigCommerce.

dSPEEDUp eCom is digital commerce platform for B2B, B2C and C2C ecommerce businesses. dSPEEDUp has flexible framework to keep up with this growing list of emerging capabilities with AI integrations.

We build your Business- a powerful online storefront with powerful features and expert ecommerce support with robust suite of inventory management tools will enable to sell, digital downloads, track sales, and more, all from within sites product management software.

We Grow your Business: Build your brand with a storefront designed to jumpstart growth, from your very first sale onward. With eye-catching product pages, an intuitive order system, comprehensive payment processing and more, dSPEEDUp makes it easy to start selling.

We showcase your Products: Fully merchandise your products with multiple photos, videos and item details that brilliantly showcase everything thats great about what you sell. Create photo galleries and embed product videos to help shoppers make their purchase decisions and cut down on returns.

Sell Innovatively: Many of the most successful businesses sell actively across multiple channels, like Amazon, eBay, Facebook, and Google Shopping alongside their online store, which requires a POS (Point of Sale) to reach your customers both current and potential ones wherever they are, and dSPEEDUp can make it happen.

We create Loyal Customers: dSPEEDUp includes a built-in Reward Points module that allows you to quickly set up a fully customizable loyalty program, which further encourages customers to buy from your store and they become Loyal customers.

dSPEEDUp Templates Inspire Your First Ecommerce Automations

Heres a closer look at some of the most popular workflow templates that many of your peers have already installed on their stores

Promotion: Send browser push notification after customers second order

Customer experience: Create a support ticket after a negative review

Loyalty: Send a win-back email sequence to "at risk" customers

Personalization: Segment customers by purchase behavior

Inventory: Create an alert when product inventory is drops below threshold

Orders: Email logistics team when orders need to be expedited

Risk: Get notified about high-risk orders before capturing payment

Setup Ecommerce Automation Workflows in Seconds

With a pre-made template, you can get started in ten seconds or less. Investing the short time upfront is worth every minute, hour, and day youll gain back to focus on growing your business faster. And thousands of online businesses are already reaping the benefits.

Supply Chain Forecasting Methods: Preventing Storms and Predicting Trends

Supply chain forecasting and weather forecasts have more than one thing in common.

The process of making predictions based on past and present information, they both use hard data, and, at times, intuition, to varying degrees of accuracy

Understanding how to properly forecast your supply chain needs is critical to ensuring your ecommerce stores success. Getting it right can lead to better supplier relationships, increased customer satisfaction, and more capital to grow and scale your business.

Features of dSPEEDUp makes you create and run your online store, interact with customers, and keep all your inventory straightened out, a rich content marketing system, the ability to offer exciting promotions to your customers, and much more, features includes, but not limited to, business management, inventory control, search engine optimisation, many features save money for your business by eliminating buying additional features from a third party dINSPIRA PoS (POINT OF SALE) Platform

• dINSPIRA is a powerful PoS platform provides an uncompromised sales experience to sell any products, to manage a retail business, market to customers, and sell everywhere in one place.

• dINSPIRA is design to set up any retail shop with personalized onboarding and an intuitive, easy-to-use interface for checkout experience and is fully-integrated with an account and can access all product information and serve customers faster.

• dINSPIRA PoS works on a Windows or Mac workstation, or on tablet or smartphone, and even a combination of devices all linked to data through the cloud. Whether one location, multiple locations or are on the go flexible devices plus unlimited users.

Hardware components of dINSPIRA PoS system

• Monitor/tablet

• Barcode scanner

• Credit card reader

• Receipt printer

• Cash drawer

• Digital weighing machine

Types of dINSPIRA PoS Systems

Based on what products you will be selling in your outlet, some specific features and customization can help you be more efficient with order processing. While some systems are built to address these specific needs, the basic setup almost always remains the same.

Apparel Garment sellers will notice that each of their products might need a composite (parent) SKU that represents the brand. They also need multiple child SKUs that identify each individual product within the parent SKU. You need to upload products as such into the digital catalog.

Electronic goods- These goods need serial numbers to identify not just the model and make, but also the specific item within the store. Serial numbers are uploaded into the POS software and identified when the item is scanned.

Packaged products and groceries- These categories need both a Unit-Of-Measure (UOM) and an expiry date. You use expiry dates to identify goods that are fast approaching their use-by date and to sell them at a discount. UOM helps you define which product quantity you need to bill at what price.

A restaurant- A POS that has a single screen for managing reservations, processing orders and accepting feedback makes the dining experience better.

Jewelry- A POS software in stores that sell high-value products might raise alerts for wrong/ duplicate billing. It can also send reminders for frequent stock audits.

Multi-store management with dINSPIRA

Grow your business from one to hundreds of stores

• Compare performance of your stores Manage items, employees and customers across multiple locations with a single account

• For retailers selling across multiple locations, maintaining consistency of their product catalog can be a challenge. However, POS software maintains a digital catalog of data that is accessible across locations. In other words, you dont have to worry about setting the same product prices across stores, even during sale periods. Instead, the POS will do it for you.

Centralized inventory for stores and online

Use our dINSPRA inventory management software to sync inventory at retail store with dSPEEDUp online channels of sale.

Inventory Management

Import items

Quickly add thousands of items using the CSV-spreadsheets.

Track inventory

Track the stock of products and their components.

Low stock notifications

Receive daily notifications about low stock to make the necessary item orders in time.

Purchase orders

Plan purchases, export records to suppliers, track stock receipts and manage vendor relationships.

Transfer orders

Easily create transfer orders and move stock between your stores.

Stock adjustments

Increase and decrease stock levels for received items, damages and loss.

Inventory counts

Perform full or partial stocktakes with a barcode scanner or manually.


Track stock of items produced out of ingredients.

Label printing

Print barcode labels to effortlessly add items to sales, purchase orders or inventory counts.

Inventory history

Inventory valuation report

Sales Analytics

Sales trend

Track the sales growth or decline compared with the previous day, week, month and promptly react to changes.

Popular items

Sales by item analytics allows the best-selling items to be determined and therefore the right purchasing decisions can be made.


Identify the cash lack at the end of the shift and track employees inaccuracy or manipulations.

Receipts history

Receipts history review allows you to monitor each transaction: sales, refunds, discounts.

Tax report

Browse reports on the tax amount needed to be paid and save time for their calculation.

Reports export

Receipts make processing refunds easier, since theres a digital or paper trail connected to the purchased item. They can also make your business look more polished.

Access your reports from a smartphone, tablet or computer anytime, anywhere

• View revenue, average sale and profit

• Track sales trends and react to changes promptly

• Determine best-selling items and categories

• View complete sales history

• Export sales data to the spreadsheets

Simplified taxation

Easily handle taxes for different categories of products pertaining to the corresponding country or city. Set taxes either while listing the product/SKU, or while generating the invoice.

Track returns

Easy recording and tracking of returned goods from your customers. Generate the updated invoice indicating the returned product and get updated inventory instantly. Process refunds for payments made on the order.


Connect third-party apps to dINSPIRS PoS to keep your business running smoothly

• Sync with accounting, ecommerce, inventory management, marketing and other

• apps

• Use dINSPIRS PoS API to develop custom integrations

Centralized product catalogue

Maintain a single, centralized catalogue for SKUs across all your channels. Also, have great clarity of the available inventory at each channel. You also have the flexibility of a different pricing per store.


Store your customers contact information in our cloud-based POS software and use it for targeted promotions for your retail business later.


Generate barcodes using our retail POS software and easily add products to sales or purchase orders by scanning them. Print barcodes based on your requirements from the list of barcode templates we provide.

User permission

Set permissions for your employees and easily assign sales to different sales reps. Define the degrees of permission you want for every store and register for better control of your team and processes.

Multi currency

Make transactions in any currency from your retail store. Accept payments in any currency from your online sales channels across the world.

Simplified and reliable billing

Your store billing and invoicing can be managed across registers from a unified software that keeps track of sales representatives at each cash counter.

Make checkout a breeze with our POS

Retail chains can go for our offline (dINSPIRA) or cloud POS (dINSPIRA C) and create a great experience for the cashier and customer. The POS checkout process is quick but with many advanced options to meet all store requirements.

Launch your own

As a retailer it becomes important to attract new customers via the ecommerce route. dINSPIRA enables you to create your own site in a matter of days and start selling with almost zero technical skills.

Reward Customer Loyalty

Customer loyalty rewards help retain shoppers. To support this, dINSPIRA has inbuilt options for points, discounts, shopping vouchers and coupons. Additionally, it can be integrated with the widely used CRMs.

Easily Publish Updates to Your Large Network

Through our Retail management app, you can directly update all promotions, reports, security and admin policies in a quick way without having to connect individually to every store. dBOT - A Conversational Platform

• dBOT is powered by pre-programmed responses or artificial intelligence to answer questions without the need of a human operator.

• dBOT provide development tools such as frameworks and API toolsets for customizable bot creation.

• dBOT is a different type of chat application. It is built with entirely marketing purposes. dBOT uses highly secure end-to-end encryption standards to store and transfer messages between its users. As a result, using dBOT is relatively easy, and it also offers a clear voice calling facility.

CHAT is a new way of communication that enables the parties involved to communicate on a real-time basis or live. An estimate states that almost 41 million messages are transferred every minute on the internet.

Emotional intelligence: In any conversational context, it is critical that each speaker responds to the other in an emotionally intelligent manner, paying careful attention to the emotional state of the other. This is no less true with a dBOT. dBOT respond to the user in a way that is commensurate with their emotional state.

Conversational ability: dBOT able to chat in a way that is natural and fluent, understanding the intent of what was said and responding appropriately.

Broad knowledge base: dBOT can be integrated with a host of business systems or knowledge bases, giving them the ability to answer questions correctly and contextually

Personal: dBOT connect to the user in a way that is bespoke and tailored to the individual. They take in personal information in a safe and secure manner and output a response which befits the question as well as the questioner.

Personality: dBOT might work in some cases, but adding a bit of zest and personality can help unlock the full potential of these conversational agents.


Connect dBOT to all the platforms and software solutions that help your business grow faster

Slack - Reply to customer conversations directly from Slack.

Viber - Give your customers the option to reach out directly from their phone.

Prestashop - Increase e-commerce sales on your Prestashop website.

Mail - Receive & reply to email messages directly from Paldesk.

Wordpress - Chat in real time with visitors to your WordPress website.

Joomla - Chat in real time with visitors to your Joomla website.

Squarespace - Increase e-commerce sales on your Squarespace website with live chat.

Zapier - Connect Paldesk to over 1000+ apps with Zapier.

Messenger - Receive Facebook messages & reply directly from Paldesk.

Skype - Switch all communication via Skype.

Drupal - Chat in real time with visitors on Drupal website.

Hubspot - Automatically push leads from HubSpot into Paldesk.

Telegram - Be always up to date with new communication over Telegram.

WhatsApp - Give your customers the option to reach your team directly from their phones.

• ldULTIMA Omnichannel platfom involves a multichannel approach to the market while focusing on providing a unified and seamless customer experience.

• dULTIMA omnichannel strategy is empowered by centralized data management, which means that the distinctions among channels, both physical and online ones, are blurred. As a result, customers can simultaneously use different channels in their shopping process, starting their search at a channel and finish the purchase in another one. They are given chances to create their own preferable shopping routines, which seems to be more attractive to a new generation of consumers in the 21st century.

• dULTIMAs omnichannel platform is a sophisticated retail software and empowers the retailers to engage their customers with the consistent quality service across various channels of markets; online marketplaces, physical stores or a company website. It routes the orders made online directly to the nearest store for fulfillment. Thus, reducing the order processing time and logistics expenses.

Moreover, through omnichannel marketing brands can follow a customer-centric nature harnessing greater benefits and enhanced loyalty. Furthermore, the potential growth of the eCommerce industry is visible through the study stating that in 2018, 39.6% of the estimated $1.357 trillion global eCommerce revenue was generated through smartphones.

Hence, there is a need for businesses to start considering building their omnichannel strategy to leverage multi-channel marketing tactics.

Integration with Current ERPs

There would not be any roadblock working with Uniware. All your current ERPs (Tally, Base, Oracle, Navision, SAP etc.) get effortlessly integrated into our omni-channel software product.

Retail supply chain information such as inventory status and order details are automatically updated in the ERPs.

Simultaneously, the orders from multi-channels of retailing reflect in the ERPs to bridge the information communication from e-commerce points to the organisations internal MIS.

You can route inventory from an ERP to 40+ marketplaces enlisted in the dULTIMAs omni-channel retail solution.

Online/Offline Store Integration

dULTIMA Omni channel platform provides a seamless integration of offline and online stores including websites and marketplaces to enable perfect O2O commerce.

Processing of online, website or offline store orders can be easily managed across multiple store location providing uniform customer experience which is the key to success in Omni channel retailing.

Perks you will be fond of:

• Pre-integrated 40+ Marketplaces

• Process orders in bulk for quick dispatch

• Manage online, website , offline store orders from a single panel

Perks you will be fond of:

• Real-time business information updations in all the systems

• Easy tracking of inventory and orders from cross-channel

• Centralised Omni commerce platforms ensure smooth functioning of business operations

Centralised Inventory Management

The dULTIMA omni-channel software updates the inventory in real time across multiple locations and automatically syncs the stock status with 40+ marketplaces.

The solution brings the offline inventory into centralised inventory pool and lets you set priorities and benchmarks seamlessly. All the retail points receive accurate stock information. These automated inventory updates help you plan the stock and abstain from overselling.

Perks you will be fond of:

• Accuracy and visibility of inventory

• Automatic stock replenishment

• Efficient inventory turnover

• Higher sales volume due to optimum inventory planning

• Reduction in working capital

• Insightful strategies for inventory management

Integrated Omni-channel Order Management

Since the customer has many options from where he would place an order for your products, it is crucial to have an assimilated and robust cross-channel order management system in place.

dULTIMAs retail solution integrates orders from e-commerce sites, company site and the physical stores and processes it in bulk to keep the logistics costs low.

The orders from various POS can be allocated to the nearest store for processing and shipment. The process allows you the flexibility and ease of routing the orders based on geographical criteria such as state location, city location, pin code etc.

Our software hosts pre-integrated marketplaces and shopping carts, like Amazon, eBay, Snapdeal, Flipkart, Shopify, Magento etc. Along with your brick-and-mortar stores, you can integrate orders from 40+ marketplaces and generate invoices, labels and manifests in a jiffy.

Perks you will be fond of:

• Quick and easy prints of labels, invoices and manifests

• Integration of orders across 1000+ Stores

• Reduced logistics cost

• Assured customer satisfaction

• Reduced order processing time

• Flexibility to control the order allocation

• Single window monitoring of orders and inventory across multi-channels

Simplifying Logistics

The best part of dULTIMAs omni-channel e-commerce solution is smooth and easy shipping of orders. We have integrated 30+ shipping partners and in-house logistics to enable the organisations to expand their reach and deliver anywhere in the world.

Based on the region, price, and weight of the order fulfilment, you can assign an apt logistic partner for shipment of the order. If self-shipping the order is the suitable option, you can choose to self-ship the order and track it too.

The customers too can choose how they want their orders to be delivered. They can either pick from the physical store nearby or may prefer to receive at their doorstep.

Perks you will be fond of:

• Reduced order fulfilment time

• Higher customer satisfaction

• Expansion of your reach by crossing geographical hurdle in delivering orders

Real-time synchronization

Sync sales, inventory, customer details, and payments from dSPEEDUp, your sales channels, and other POS systems.

Endless Aisle: advanced fulfilment

Take orders for items that arent currently in stock and need to be fulfilled from external warehouses to the local store, as well as mark items to be back ordered.

Flexible discount options

Apply either a line discount to a single product, a discount across all products in the basket, or a custom price list to a specific customer.

Easily process refunds

Choose to refund from a completed order or create a quick refund by adding a product into a new basket, and mark it as a product to be refunded.

Offline functionality

When your store connection goes down or youre at a retail show without internet access, products, inventory, and sales are stored locally and synced when back online.

Integrations with payment partners

Integrate with PayPal, USAePAY, and more, and connect wirelessly or via

Bluetooth to receipt printers, barcode scanners, and cash drawers.

Advanced product search filters

Search products or whole product categories and run offers based on a number of fields, such as product description, SKU, or barcode. Either enter the keywords or scan an item to find the product.

Integrated gift card sales

Customers can buy and redeem gift cards for any in-store and online purchases. Reconcile the total amount of gift cards sold and redeemed over a period of time, for detailed insight on how customers interact with gift cards.

Create and manage loyalty programs

Encourage customers to come back by rewarding them with incentives and offers for their repeat purchases. Enroll customers in loyalty programs where they can earn and redeem loyalty points to pay for purchases.

Flexible transaction options

Choose to add an existing customer or create a new customer against a sale.

Email a receipt to one or more recipients without having to add them as customers. Undo a cash payment when it was mistakenly processed.

Pause transactions

Place an order on hold so it can be easily retrieved later, allowing you to serve multiple customers simultaneously.

Hassle-free Return Management

Making an order return and managing the order returns, is a critical thing for both customers and the organisations. It defines the customers experience of shopping with you and mirrors your commitment and efficiency in the way you handle the returns.

When you are an omnichannel retailer, managing the returns can pose a bottleneck in your supply chain.

dULTIMAs omnichannel strategy for returns management helps unify online and physical stores and deal with order returns effectively.

Perks you will be fond of:

• Unabridged integration of marketplaces and stores help carry out the receiving of returns easy

• Positive brand image in the market

• Swift inventory update across multiple locations

Dynamic Order Allocation

Robust dynamic allocation for online orders to ensure that the online orders get routed to nearest offline store to minimize logistic cost. The order routing is flexible, and can be done based on the pincode, city location, state location etc.