Title: Results Management: Effective People Management to Achieve Excellent Results.
Author: Teong Wan Ong
Pages: 200 pages
Price: US $19.95
Published: February 2010
Published by John Wiley & Sons, Inc.
One of the most pressing issues facing companies today is the challenge of developing a strong management system to enhance organizational capabilities: a structure that links business processes with human resource management, where wage costs commensurate with productivity, and a method of measuring individuals effectively so as to manage and enhance their productivity and performance.
Published by John Wiley & Sons (Asia) Pte Ltd, Results Management: Effective People Management to Achieve Excellent Results (ISBN: 978-0-470-82414-6).Results management is part of an integrated management system linking an organization's strategic focus, product/service delivery system, the organization structure, and functional accountabilities supporting product/service delivery to the customer. This book provides a process for establishing balanced performance measures for all job functions. It demonstrates how to measure individual efficiency and effectiveness. This process will be a welcome aid to those who find difficulty in establishing performance measures using the SMART criteria (mnemonic for ‘Specific’, ‘Measurable’, ‘Attainable’, ‘Relevant’ and ‘Time-bound’ used in project management and objective setting).
With over 25 years of working experience with numerous organizations, author Ong Teong Wan shares his insights on how to move beyond strategy to results management, and how to attract and retain talent. This hands-on guide captures real-life experiences of managing people and provides the insights of many line managers who have undergone Ong’s training workshops on managing for results. It not only focuses on performance measurement, but also highlights the importance of performance management – which emphasizes the achievement of results through, and with, people.
Results Management fills the gap in our understanding of the root causes of disappointments with common appraisal systems in practice to date. It is not a book for only HR practitioners but a must-read for all line managers who want to manage their people well.
About the Wiley:
Founded in 1807, John Wiley & Sons, Inc. has been a valued source of information and understanding for over 200 years, helping people around the world meet their needs and fulfill their aspirations. Since 1901, Wiley and its acquired companies have published the works of more than 400 Nobel laureates in all categories: Literature, Economics, Physiology/Medicine, Chemistry, Physics and Peace.
Our core businesses include scientific, technical, medical and scholarly journals, encyclopedias, books, and online products and services; professional/trade publishes books, subscription products, training materials, and online applications and websites; and educational materials for undergraduate and graduate students and lifelong learners. Wiley's global headquarters are located in Hoboken, New Jersey, with operations in the U.S., Europe, Asia, Canada and Australia. The Company's website can be accessed at http://www.wiley.com. The Company is listed on the New York Stock Exchange under the symbols JWa and JWb.
About the Author:
Ong Teong Wan's 50-year professional career has progressed from educational institution, production floor, corporate office, professional institution to boardroom. After studying Economics and Geography at the University of Singapore, he obtained a postgraduate Diploma in Education in Singapore and a specialist qualification in the Training of Teachers from the University of Oxford, UK. He is also a graduate of the IBEAR MBA program of the University of Southern California, USA. Much of his professional life has been spent in customizing corporate training. He has trained managers in multinational companies, SMEs, local and international profit and non-profit organizations, government bodies and statutory boards to apply integrated management systems to the workplace. In a long and varied career, he has served more than 10 years as senior master and teacher educator in the Singapore Ministry of Education and SEAMEO (Innotech), as Area Training Manager (Production) of National Semi-Conductor (SEA) and was Group Director (Human Resources) of the Union Carbide Group of Companies in Singapore from 1972 to 1984. He has been Consulting Partner at the Singapore Institute of Management since 1984 and sits as an Independent Director on listed companies in Singapore. He was a member of the Economic Development Board and National Productivity Board in Singapore and was accorded a Friend of Labor Award by the National Trades Union Congress for his contributions to the labor movement.
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