Here are top measures of Employee Experience Enhancement that will dominate 2020:
Digital On Boarding
The end-to-end automation of the recruitment process- from hiring to verification to onboarding -will catch up with employers so that all actions associated with hiring are defined, allocated and completed in time to bring all stakeholders involved in the hiring process on the same page. Digital onboarding will also help organisations in attracting and retaining Gen Z talent by offering seamless preboarding and onboarding experiences that engage them in ways they comprehend and appreciate.
Competition to lure talent is rising and this places candidates in a unique position in the equation where they choose the employer as much as the employer chooses them. In 2020, employer branding will gain focus in order to attract and nurture talented individuals who are the best fit for the organisation. Data-based targeting and retargeting of specific talent and employer branding initiatives will gain importance to generate awareness, consideration and interest.
Candidate Relationship Management
Unlike before, a recruiter’s job will not end at discovering a desirable candidate but will focus on developing a relationship cycle for long term engagement. HR analytics tools rooted in AL & ML will help recruiters in better workforce planning, skills gap analysis, assessment, retention and database management for future considerations. This, in turn, will positively impact quality of new hires as well cost and time spent during the hiring process. Automation of ex-employee verification process, a rising trend, will help organisations in saving time and resources as well as generate insights on attrition trends for better retention policies and practices.
Social Media Recruiting
Understanding employees beyond their CV and work history will be crucial to build successful workplaces of the future. To this end, employers will come up with structured methods of making use of social media platforms. In addition to posting jobs, social media recruiting will extend to creating positive stories around the brand and gathering insights around emotional intelligence of employees, their passions and their motivations.
Rise of remote workplaces and the gig economy
The new age model of remote workplaces and temporary or virtual workforce in gig economy will push employers towards Remote Workforce Management that is not bound to time and place constraints. This is especially true for the gig economy where a continuous supply of workforce is mandatory for the economy to hold together. This, in turn, will see huge reliance on technology to ensure quick, efficient and reliable automation of staff onboarding.
Data Protection and Privacy
A rising concern worldwide, data protection and privacy norms will start impacting organisations’ hiring policies and mechanisms. With impending changes in regulations, be it GDPR or India’s own Personal Data and Privacy Bill, employers will have to assess and redefine hiring practices and processes to stay complaint.
Inclusiveness - Cultural Diversity
Cultural diversity will continue to be the key to creating a strong, value-focused brand as Gen Z will place a premium on culturally dynamic workplaces. In the age of surging involvement of technologies like AI and ML for resume shortlisting, candidate assessment and selection, employers will have to be cautious of technology (andalgorithmic biases) defining the cultural fabric of their workplace.
The author, Ajay Trehan is CEO & Founder of AuthBridge