HCL Tech secures contract from Aperam, Luxembourg; stock trades flat

By partnering with HCL, Aperam aims to significantly enhance its employees’ end-user experience, foster business-IT collaboration, and increase business efficiency globally.

Sep 18, 2019 08:09 IST India Infoline News Service

HCL Technologies
HCL Technologies is trading flat with a negative bias. 

The company announced on Wednesday that it has secured a contract with Aperam, a global player in stainless, electrical and specialty steel. By partnering with HCL, Aperam aims to significantly enhance its employees’ end-user experience, foster business-IT collaboration, and increase business efficiency globally.

Headquartered in Luxembourg, Aperam has customers in over 40 countries and employs about 9,800 employees globally. HCL will be providing a 24x7 multi-channel multi-lingual IT service desk for Aperam’s end users, using its Al-enabled cognitive virtual assistant, DRYiCE~ Lucy, to provide first linesupport.

Increased automation and the use of predictive analytics will significantly reduce resolution times and help transform Aperam into a true next-generation digital workplace. In order to ensure that Aperam is realizing full value from all its IT suppliers, HCL will also be establishing an end-to-end service integration framework.

“As part of Phase 3 of the Leadership Journey® — the transformation program — we want to further transform the business and address next generation needs of Aperam’s customers through new technologies, ~ automation, digitalization and a fully connected organization,” said Sandeep Jalan, Chief the employee user experience and improved IT service integration are key elements of this transformation program, and we believe that HCL’iinnovation and transformational expertise in these areas will prove value.”

“Our engagement with Aperam demonstrates how HCL can enable IT transformation through its Mode 1-2-3 strategy,” said Sandeep K Saxena, Executive Vice President — UK Ireland, France & Benelux, ITO, HCL Technologies. “Through our best-in-class Al and automation capabilities, and our service integration framework, Aperam will be able to be supported by innovative end users’ chatbot to transform its IT operations and deliver tomorrow’s technology experience, today.”
HCL Technologies Ltd is currently trading at Rs1,059.80 up by Rs3.5 or 0.33% from its previous closing of Rs1,056.30 on the BSE.

The scrip opened at Rs1,068.60 and has touched a high and low of Rs1,068.60 and Rs1,050.75 respectively.

So far 8,38,733 (NSE+BSE) shares were traded on the counter.

The current market cap of the company is Rs1,43,276.66cr.

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