Mindtree among the UK's top companies in Customer Satisfaction by 2021 IT Sourcing Study

The company’s overall satisfaction score of 80% was well above the industry average of 72%.

Jun 16, 2021 04:06 IST India Infoline News Service

Mindtree Limited
Mindtree, a global technology services and digital transformation company, on Wednesday has announced that it has ranked second for client satisfaction in the 2021 UK IT Sourcing Study, conducted by Whitelane Research in collaboration with PA Consulting.

The company’s overall satisfaction score of 80% was well above the industry average of 72%.

This year’s ranking of 34 of the UK’s top IT/cloud service providers was based on an evaluation of more than 600 unique IT sourcing relationships and 800 cloud relationships by more than 250 participants of the top IT spending organizations in the UK.

All Mindtree customers surveyed for the study said they were satisfied with the company. The company ranked among the top five in four of the nine key performance indicators evaluated in the study.

These include service delivery quality, cloud capabilities, account management quality, and proactivity. Mindtree was also one of only five companies with solely satisfied customers for its application development, maintenance, and testing capabilities.

Venu Lambu, Executive Director and President of Global Markets at Mindtree, said, “As organizations in the UK navigated a challenging year in their digital transformation journeys, we remained firmly focused on leveraging our differentiated capabilities to help them stay ahead by continually engaging with our customers and delivering value. This ranking underscores our customer focus and commitment. I want to thank our customers for their trust in us, and Mindtree Minds for their dedication in exceeding customer expectations.”

Jef Loos, Head of Sourcing, Whitelane Research, said, “The last 12 months and beyond tested the agility and skills of the UK IT outsourcing sector. It is very impressive to see companies like Mindtree who are delighting customers even in this difficult time.

Looking ahead, as enterprises double down on digital, they are increasingly banking on partners to guide them through these fast-moving journeys. Mindtree demonstrated outstanding commitment to key business priorities such as cost reduction, scalability and focus on core business, which stands it among the top IT outsourcing partners in the UK, according to its own customers.”

Mindtree ended at Rs2,468.85 apiece up by Rs0.5 or 0.02% on the BSE.

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