GTPL Hathway partners with Aprecomm to bring innovation to enrich customer experience with network intelligence; Stock surges 11%

10 Jan 2022 , 11:39 AM

Shares of GTPL Hathway Limited zoomed 11% in the morning trade on the stock exchange. The company has announced an investment in innovative technology to remotely optimise its residential Wi‐Fi connections through a partnership with Aprecomm.

This distinguished Artificial Intelligence technology will help GTPL minimize the customer issue resolution time and enhance the customer experience on its network of over 700K connected broadband households.

Aprecomm’s A.I. engine will allow GTPL to convert its Household connections to A.I. enabled Smart Wi-Fi access points. Also, the said technology will help the company proactively monitor and measure the Wireless experience of the connected devices and provide real-time insights to improve the reliability performance of the network.

Speaking on the development, Mr. Anirudhsinh Jadeja, Managing Director, GTPL Hathway, said, “GTPL believes in continuous investments in technology to keep innovating and enhance the consumers’ delight. The partnership with Aprecomm will aid us in our efforts to ensure the best experience for our broadband consumers with a faster and proactive resolution of potential issues.” Pramod Gummaraj, CEO, Aprecomm, said, “We are delighted to collaborate with GTPL and bring the latest technology into their network which can assist them with up to 50% reduction in customer support handling time and phenomenal improvement to the customer experience. We are looking forward to bringing more innovation in the Network Automation in the coming months.”

The measurable improvements offered by the integration between GTPL and Aprecomm also lead to lower maintenance costs and improved customer satisfaction for one of the country’s fastest growing ISPs, the company said in the filing. 

“With Aprecomm’s vendor agnostic technology, GTPL is now able to manage and monitor ONUs through a unified interface, ensuring assured internet experience to their customers.”,said Guharajan Sivakumar, CTO, Aprecomm.

“We have already started deploying this technology and could   measure the customer experience with ease and take proactive actions to improve it. Aprecomm’s technology immensely helps us to achieve Network Automation.”, said Mr. Guru Prasad V, CTO, GTPL Hathway Ltd.

GTPL Hathway Ltd is currently trading at Rs298.95 up by Rs29.95 or 11.13% from its previous closing of Rs269 on the BSE. The scrip opened at Rs267.90 and has touched a high and low of Rs307.85 and Rs266.70 respectively.